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911 Communication Director Jobs in Raleigh, NC (NOW HIRING)

City of Durham

EMT - Basic

Durham, NC · On-site

$52K - $74K/yr

Duties/Responsibilities Respond to 911 calls related to behavioral health, substance use, and/or ... Develop and maintain clear, open, timely, cooperative, and collaborative communication and working ...

City of Durham, NC

EMT - Basic

Durham, NC · On-site

$52K - $74K/yr

Respond to 911 calls related to behavioral health, substance use, and/or Intellectual Developmental ... Develop and maintain clear, open, timely, cooperative, and collaborative communication and working ...

City of Durham, NC

Peer Support Specialist

Durham, NC · On-site +1

$53K - $78K/yr

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs ... communication, and personal wellness practices to sustain resilience and effective peer support ...

City of Durham

Peer Support Specialist

Durham, NC · On-site +1

$53K - $78K/yr

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs ... Maintain professional boundaries, intentional self-disclosure, effective communication, and ...

S2 Residential

ALL MAINTENANCE ROLES

Raleigh, NC · On-site

... directed. Inspect common areas, grounds, mechanical rooms, and the property on a regular (often ... Communicate issues and concerns promptly to the Lead Maintenance Technician and/or Property Manager ...

Bandwidth

Enterprise Account Executive

Raleigh, NC · On-site

And as communications shifts to AI, we're the infrastructure layer making it possible. We call ... Partner with prospective accounts to support their migration of voice, 911, and messaging solutions ...

SNC-Lavalin

Traffic Management Specialist

Raleigh, NC · On-site

$20 - $22/hr

The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response ... Six months related experience in dispatch center or 911 operations or comparable relevant ...

S2 Residential

ALL MAINTENANCE ROLES

Raleigh, NC · On-site

... as directed. • Inspect common areas, grounds, mechanical rooms, and the property on a regular ... • Communicate issues and concerns promptly to the Lead Maintenance Technician and/or Property ...

AtkinsRéalis

Traffic Management Specialist

Raleigh, NC · On-site

$20 - $22/hr

The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response ... Six months related experience in dispatch center or 911 operations or comparable relevant ...

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All Jobs911 Communication Jobs911 Communication Director Jobs911 Communication Director Jobs in Raleigh, NC

911 Communication Director information

See Raleigh, NC salary details

$82.1K

$141.9K

$234.3K

How much do 911 communication director jobs pay per year?

As of Sep 9, 2026, the average yearly pay for 911 communication director in Raleigh, NC is $141,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $198,800.00 per year, depending on experience, location, and employer.

What is a 911 communication director?

A 911 Communication Director oversees the operations of an emergency dispatch center, ensuring efficient and effective emergency response coordination. They manage staff, develop policies, implement training programs, and work with law enforcement, fire, and medical services to improve emergency communication. The director also ensures compliance with regulations, manages budgets, and integrates new technology to enhance response times and accuracy. Their leadership is critical in maintaining public safety through seamless emergency communication operations.

What are the key skills and qualifications needed to thrive as a 911 communication director?

To thrive as a 911 Communication Director, you need expertise in emergency management, staff leadership, crisis communication protocols, and typically a background in public safety or emergency dispatch, often with a relevant bachelor's degree. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communications hardware, and certifications like APCO or NENA are frequently required. Outstanding organizational, decision-making, and interpersonal skills help excel in directing teams and resolving high-stress situations. These skills and qualifications are vital for ensuring rapid, coordinated emergency response and maintaining the effectiveness and morale of the communications center.

What are the typical career advancement opportunities for a 911 communication director?

As a 911 Communication Director, you can advance to higher administrative and executive roles within public safety organizations, such as Emergency Services Manager or Director of Public Safety Communications. Many directors also expand into regional or state-level positions, overseeing multiple dispatch centers or contributing to policy development. Participating in ongoing professional development, earning advanced certifications, and actively engaging with professional associations can further support career growth. Your experience as a director positions you well for broader leadership roles and consulting opportunities in emergency management.

What does a 911 Communication Director do?

A 911 Communication Director oversees emergency communication operations, manages dispatch staff, and ensures effective response coordination. They develop policies, handle public relations, and often require certifications in emergency management or dispatching, working in a high-pressure environment to ensure public safety.

What are popular job titles related to 911 Communication Director jobs in Raleigh, NC?

For 911 Communication Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 911 Communication Director jobs in Raleigh, NC look for?

The top searched job categories for 911 Communication Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 911 Communication Director jobs?

Cities near Raleigh, NC with the most 911 Communication Director job openings:

911 Communication Director jobs near you
Infographic showing various 911 Communication Director job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $141,942 per year, or $68.2 per hour.

Director - Emergency Communications Center

Durham, NC • On-site

City of Durham, NC
See more jobs at City of Durham, NCexternal

$148K - $237K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Salary : $148,515.00 - $237,622.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Full time with benefits
Job Number: 26-06101
Department: Emergency Communications (911)
Opening Date: 08/24/2026
Closing Date: Continuous
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Pracademic Partners, an executive search firm, is assisting the City of Durham with this recruitment. Learn more and apply through the Pracademic Partners portal:
The City of Durham is seeking an accomplished public safety communications leader to serve as Director of the Durham Emergency Communications Center (DECC).
DECC is a nationally accredited, 24/7 operation serving as the City's primary Public Safety Answering Point for police, fire, and emergency medical response. The next Director will build upon a strong foundation while investing in people, strengthening organizational resilience, advancing technology, and preparing the Center for the future.
The Leader We're Looking For
Durham is looking for a leader who combines operational expertise with emotional intelligence-a thoughtful communicator, trusted partner, and steady presence who can build strong teams and relationships while leading a complex public safety organization.
Candidates should have a bachelor's degree, preferably in a public safety-related field; six to seven years of progressively responsible experience in emergency communications administration; and three to four years of administrative and supervisory experience. Experience at the Assistant Director level or higher in a similarly sized organization and within a consolidated Police, Fire, and EMS communications center is highly preferred.
Compensation & Benefits
Hiring Range: $160,000-$180,000, plus a comprehensive City benefits package including LGERS retirement, City 401(k) contributions, healthcare coverage, paid leave, and additional retirement and wellness benefits.
The successful candidate must establish residency within the City of Durham within 12 months of appointment.
Explore the Opportunity
Whether you're an experienced Emergency Communications Director or an accomplished communications leader ready for your next executive opportunity, Durham offers the chance to lead an excellent team and serve a thriving community.
Applications will be accepted until the position is filled.
To learn more or apply, visit the
Duties/Responsibilities
As Director, you will:
  • Provide executive leadership for a dedicated emergency communications team.
  • Strengthen partnerships with Police, Fire, EMS, Durham County, and regional public safety agencies.
  • Support employee recruitment, development, engagement, and succession planning.
  • Guide continued investment in CAD, radio communications, GIS, and emerging technologies.
  • Sustain accreditation, operational excellence, and continuous improvement.

Minimum Qualifications & Experience
  • Bachelor's degree, preferably in a public safety-related field;
  • Ten years of progressively responsible experience in emergency communications administration;
  • Three years of administrative and supervisory experience.

Additional Preferred Skills
  • Experience at the Assistant Director level or higher in a similarly sized organization and within a consolidated Police, Fire, and EMS communications center is highly preferred.

Benefits - General Full-Time Employees
  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year*
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

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