ZipRecruiter

Log In

1

911 Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Johnston County, NC

Telecommunicator

Smithfield, NC · On-site

$49K - $84K/yr

Description The Johnston County Communications Department has a full-time 911 Telecommunicator (Dispatcher) position available. Initial Telecommunicator candidates will receive an invitation to ...

Johnston County

Telecommunicator

Smithfield, NC

$49K - $84K/yr

Description The Johnston County Communications Department has a full-time 911 Telecommunicator (Dispatcher) position available. Initial Telecommunicator candidates will receive an invitation to ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by ...

Southeast Handling Systems

Dispatcher

Raleigh, NC · On-site

Description Dispatchers have the responsibility to provide the best possible customer service, in person and over the phone, addressing customers' needs, opening work orders, dispatching technicians ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc.! Our Smithfield, NC office needs an organized, detail-oriented person to skillfully dispatch HVAC technicians to ...

Call Pernell

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc. ! Our Smithfield, NC office needs an organized, detail-oriented person to skillfully dispatch HVAC technicians to ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc. ! Our Smithfield, NC office needs an organized, detail-oriented person to skillfully dispatch HVAC technicians to ...

RATP DEV USA

Dispatcher

Raleigh, NC · On-site

Description Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate ...

DELIVER-IT-FAST LLC

Dispatcher

Zebulon, NC · On-site

$12/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

DELIVER-IT-FAST LLC

Dispatcher

Zebulon, NC · On-site

$12/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

CMC Electric

Dispatcher / Scheduler

Raleigh, NC · On-site

$35K - $50K/yr

This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on experience. We provide great benefits and perks, including health insurance, up to 2 weeks of paid time ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

DELIVER-IT-FAST LLC

Dispatcher

Zebulon, NC · On-site

$12/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

RATP Dev USA

Dispatcher

Raleigh, NC · On-site

Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to ...

Dawson's Electric and Air

Dispatcher

Raleigh, NC · On-site

$45K - $65K/yr

Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location * Manage and adjust daily schedules to ensure maximum team productivity and customer ...

next page

Showing results 1-20

All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Raleigh, NC

911 Dispatcher information

See Raleigh, NC salary details

$14

$24

$39

How much do 911 dispatcher jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for 911 dispatcher in Raleigh, NC is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $28.51 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the hiring agency, and pass background checks and assessments. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
More about 911 Dispatcher jobs

What are the most commonly searched types of 911 Dispatcher jobs in Raleigh, NC?

The most popular types of 911 Dispatcher jobs in Raleigh, NC are:

What are popular job titles related to 911 Dispatcher jobs in Raleigh, NC?

For 911 Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 911 Dispatcher jobs in Raleigh, NC look for?

The top searched job categories for 911 Dispatcher jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 911 Dispatcher jobs?

Cities near Raleigh, NC with the most 911 Dispatcher job openings:

911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Raleigh, NC as of September 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $51,579 per year, or $24.8 per hour.

Telecommunicator

Smithfield, NC • On-site

Johnston County, NC
See more jobs at Johnston County, NCexternal

$49K - $84K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Salary : $49,735.94 - $84,551.11 Annually
Location : Johnston County Public Safety Center, NC
Job Type: Full-Time
Job Number: 02668
Department: 911 Communications
Opening Date: 09/02/2026
Closing Date: 9/9/2026 5:00 PM Eastern
FLSA: Non-Exempt
Johnston County is an Equal Opportunity Employer.
Description
The Johnston County Communications Department has a full-time 911 Telecommunicator (Dispatcher) position available.
Initial Telecommunicator candidates will receive an invitation to complete an online test assessment from a third party; so please monitor your email for "TestGenius".
The employees receive incoming routine and emergency calls related to the fi re departments, law enforcement departments, rescue squads, emergency management, Red Cross, highway patrol, and animal control. Employees dispatch the proper personnel for assistance and maintain contact with units until the incident is resolved. Work also involves assisting the public with directions and general information. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employee must be alert and possess the ability to make split second critical decisions regarding citizens lives and property. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion and review of reports by the Telecommunications Supervisor through feedback from officers and emergency management personnel.
Preferred applicant is highly experienced and trained with DCI, EMD, EFD and/or EPD certifications. Certifications will be reviewed. Preference will be given to applicants who have prior 911 Telecommunication experience.
Starting rate for this position is $55,244.80/$26.56 with additional compensation based on relevant experience.
  • 2hrs/wk of Built-In Overtime (when released from Training Academy)
  • 12 Paid County Holidays
  • Potential Earnings w/No Experience: $63,486.37
  • Monthly Accrual of Sick & Vacation Time

Duties and Responsibilities
  • Position is responsible for answering 911 emergency phone and administrative phone lines, dispatching law enforcement, fire and EMS to emergency and non-emergency situations by two-way radio.
  • Receives routine and emergency telephone calls and personal request for assistance concerning crimes, fi re, animal control, home health, or general information concerning addresses and nature of problems.
  • Operates equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatches deputies to answer requests for assistance; receives and transmits information and messages.
  • Operates equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel.
  • Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot fi les, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work.
  • Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks.
Additional Duties
  • Provides information to the public in person and over the telephone concerning a variety of County services.
  • Performs related duties as required.

Knowledge, Skills and Abilities
  • Successful candidate must possess good computer skills, ability to multitask and work under pressure.
  • Ability to work a rotating 12 hour shift.
  • Prior 911 dispatch experience and certifications highly preferred.
  • Considerable knowledge of the operation of a law enforcement and emergency communications system and related Federal Communications Commission regulations.
  • Considerable knowledge of the geographic layout of the County, and the locations of streets, important buildings, and other landmarks.
  • Working knowledge of the functions, practices and procedures of the Sheriff's Department.
  • Working knowledge of various emergency situations in order to provide standing order advice to victims.
  • Ability to accurately receive and transmit radio communications.
  • Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.
  • Ability to type.
  • Ability to speak clearly and distinctly.
  • Ability to follow oral and written instructions.

Desired Education and Experience
  • Graduation from high school and some related communications, dispatching or reception work experience preferred; or an equivalent combination of education and experience.
  • Candidates must possess or obtain certification in emergency medical, emergency fire and emergency police dispatch.
  • Please list all applicable experience on application.
Special Requirements
  • Certification or ability to obtain, within 12 months, the Certified Telecommunicator certification required by the North Carolina Department of Justice.
  • Certification or ability to obtain certification by the State of North Carolina as a DCI operator.
Physical Requirements
  • Must be able to physically perform the basic life operational functions of reaching, pushing, pulling, lifting, fingering, talking, hearing, and perform repetitive motions.
  • Must be able to perform light work exerting up to 20 pounds of force occasionally, and 10pounds of force frequently.
  • Must possess the visual acuity to perform extensive reading and computer terminal work.
  • Must possess the auditory ability to quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephone ringing, multiple frequency radio traffic, and general conversation.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Important Pre-Employment Information:
  • If the position requires a degree, official transcripts must be submitted within 30 days of hire.
  • A pre-employment reference check will be conducted.
  • A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
  • A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
*This description applies to benefits eligible positions.
01
How many years experience do you have working as a Telecommunicator in a 911 center?
02
Do you have a DCI Operator or Telecommunicator Certification from the State of North Carolina?
  • Yes
  • No

03
Please select your current certifications:
  • None
  • EPD
  • EMD
  • EFD
  • DCI

04
Do you have any Fire, EMS or Law Enforcement experience?
  • Yes
  • No

05
Do you have any Public Safety background?
06
How many years of Public Safety experience do you have?
  • None
  • 1 - 2 years
  • 3 - 5 years
  • 6+ years

07
Are you able to work on shifts as required?
  • Yes
  • No

08
Will you be able to work "on call" status as necessary?
  • Yes
  • No

09
Do you have dispatching experience?
  • Yes
  • No

10
Are you bilingual?
  • Yes
  • No

11
Are you fluent (read, write and speak) in both English and Spanish?
  • Yes
  • No

Required Question

Apply