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3Rd Shift Remote Desktop Support Engineer Jobs in Silver Spring, MD

Maximus

Customer Service Representative - Help Desk (Temp)

VA · On-site +1

$17 - $21.75/hr

Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

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3Rd Shift Remote Desktop Support Engineer information

See Silver Spring, MD salary details

$10

$27

$47

How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for 3rd shift remote desktop support engineer in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What is a 3rd shift remote desktop support engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd shift remote desktop support engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd shift remote desktop support engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.
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3Rd Shift Remote Desktop Support Engineer jobs near you

24/7 Operations Analyst

Abile Group, Inc.

Springfield, VA • Remote

Full-time

Re-posted yesterday

Job description

Overview

Abile Group has an exciting and challenging opportunity for a PSOC Systems Administrator supporting an Intelligence Community Customer. 

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities
  • Provides Tier 1 and Tier 2 support enabling rapid incident/event resolution.
  • Performs support via constant, centralized monitoring, technical troubleshooting, remote resolution, and incident management to ensure the availability and accessibility of production systems.
  • Coordinates and directs vendor support for incidents that must be elevated beyond Tier 2 expertise for resolution.
  • Monitors Unix servers and interface database servers.
  • First responder to system alarms/errors.
Qualifications

Clearance Required: Active TS/SCI with CI poly.

Degree and Years of Experience: Bachelor's degree or equivalent plus at least 3 years of experience.

Required Certifications: IAT Level II (Security+)

Required Skills:

  • Remedy
  • SCCM
  • Remote Desktop
  • BMC metrics
About Abile Group, Inc.

Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek highperforming professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile's broad technical capabilities.

Hiring Statement

Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

Employment Type: OTHER

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