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3Rd Line Support Engineer Jobs (NOW HIRING)

SOFIE

Cyclotron Engineer

Haverhill, MA · On-site

$90K - $100K/yr

Additionally, the Cyclotron-Support Engineer I is responsibility for first-line troubleshooting ... With the Facility Manager, oversee the work of all third-party contractors on equipment related to ...

SOFIE Co.

Cyclotron Engineer

Haverhill, MA · On-site

$90K - $100K/yr

Additionally, the Cyclotron-Support Engineer I is responsibility for first-line troubleshooting ... With the Facility Manager, oversee the work of all third-party contractors on equipment related to ...

SingleStore

Support Engineer

New York, NY

Provide email and live technical support to our enterprise customers, acting as the first line of ... any third-party agency or company that does not have a signed agreement with the Company.

SingleStore

Support Engineer

New York, NY · On-site

Provide email and live technical support to our enterprise customers, acting as the first line of ... any third-party agency or company that does not have a signed agreement with the Company.

Arriva

IT Site Engineer

Lacon, IL

... third-party suppliers. If you're passionate about technology, customer service, and solving ... Deliver responsive 2nd Line support across hardware, software, and networking environments.

New

Luminance

1st Line Support Agent

Dallas, TX · On-site

Collaborate with second and third line teams to ensure smooth handover of escalated issues. Success ... Basic understanding of IT systems, networks or software support is desirable.

Nttlimited

Provides second line field engineering services to clients. * Reports and escalates issues to 3rd ... Moderate level of experience in building, deploying and supporting data center networking ...

NTT Ltd.

Provides second line field engineering services to clients. * Reports and escalates issues to 3rd ... Moderate level of experience in building, deploying and supporting data center networking ...

Vizrt

Graphics Senior Technical Support Engineer

Using technical expertise and product knowledge, the Support Engineer works in partnership with ... Experience providing second-line support to customers in a professional manner. * Written and ...

Luminance

1st Line Support Agent

Dallas, TX · On-site

Collaborate with second and third line teams to ensure smooth handover of escalated issues. Success ... Basic understanding of IT systems, networks or software support is desirable.

NTT Ltd.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level ... Provides first line field engineering services to clients. * Reports and escalate issues to 3rd ...

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3RD Line Support Engineer information

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How much do 3rd line support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What is L1 L2 L3 support engineer?

A 3rd Line Support Engineer is a senior technical role responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often handle advanced troubleshooting, system analysis, and may work with specialized tools or certifications to resolve escalated problems efficiently.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by lower support levels. They analyze and troubleshoot advanced hardware, software, and network problems, often using specialized tools and knowledge, and may collaborate with development teams for issue resolution. This role typically requires strong technical skills, relevant certifications, and the ability to work in a fast-paced environment.

What is a 3rd line support engineer?

A 3rd line support engineer is a senior technical specialist responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often have deep expertise in specific systems, use advanced diagnostic tools, and may collaborate with vendors or develop solutions to ensure system stability and performance.

What engineer makes $500,000 a year?

While most 3rd Line Support Engineers earn between $60,000 and $120,000 annually, highly experienced professionals with specialized skills, certifications, or working in high-cost regions can potentially earn salaries approaching or exceeding $200,000. Achieving a $500,000 annual salary typically involves senior roles, executive positions, or professionals in niche fields such as cybersecurity or cloud architecture, often combined with bonuses and stock options.
More about 3RD Line Support Engineer jobs
What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
3RD Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
End User Support Engineer

End User Support Engineer

MDMS Recruiting

Manhattan, NY • On-site

Other

Re-posted 10 days ago

Job description

Contract to hire role onsite (5 days a week) in NYC. Must have experience supporting a trade floor.
We are seeking a highly skilled and technically adept End User Support Engineer to deliver exceptional support to our employees, including white glove, trade floor, and VIP services. The ideal candidate will possess excellent oral and written communication skills, strong analytical abilities, and effective problem-solving capabilities. A strong customer service orientation with a focus on user satisfaction is essential.
Responsibilities:
  • Provide 1st to 3rd level End User Support for all internal employees, both in-office and remotely by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
  • Foster effective relationships within the team and across the business.
  • Contribute to weekly management reports.
  • Document solutions in a centralized knowledge base.
  • Ensure all equipment complies with IT security policies.
  • Follow the global Onboarding/Offboarding process for any joiner, leaver, or transfer requests.
  • Maintain IT standards and policies, including software deployment of licensed applications.
  • Execute approved IT projects to enhance the capacity, performance, availability, and security of IT Infrastructure.
  • Install and configure desktop and mobile equipment.
  • Maintain accurate Inventory Management records.
  • Support and maintain the disaster recovery environment, including appropriate testing.
  • Provide on-call support on a rotational basis during the week and weekends.
  • Travel to other offices to assist with projects as needed.
  • Serve as the primary point of contact for day-to-day IT and Infrastructure support.
  • Prioritize and escalate Incidents/Requests to ensure resolution within SLA.
  • Perform proactive maintenance and break/fix of the IT estate, including the desktop environment.
  • Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party applications.
  • Offer first line support to the firm with effective monitoring and handling of incoming workload to the Global EUS team via portal, email, in person, chat or hotline contacts.
  • Offer timely feedback and manage user expectations during issue resolution.
Key Technologies Supported
  • Active Directory and Exchange management.
  • Zoom Meetings and telephony support.
  • Citrix Workspace and VDA administration.
  • DUO Authentication services.
  • Microsoft Office 365 management.
  • Microsoft Windows 11 support.
  • Mobile Device Management (Intune) for iOS and Android.
  • Networking and server relationship management.
  • Reuters, Bloomberg, and other market data application support.
  • SCCM deployment and packaging.
  • Artificial Intelligence tools, with a focus on Copilot.
Knowledge and Experience
  • Basic experience with Windows Server and related services, including Active Directory, Group Policy, DHCP, DNS, and IIS.
  • Strong knowledge of Windows OS, particularly Windows 11.
  • Experience in a Service Desk environment, providing remote and onsite support, and managing tickets via an Incident Management tool.
  • Experience in the financial sector with exposure to infrastructure technologies such as servers and networks.
  • A good understanding of financial markets is a plus.
  • Knowledge of AV equipment and ITIL processes, including Problem, Incident, and Change Management.
  • A minimum of 35 years in 1st and 2nd level support experience in a financial services industry.
  • Highly technical, with the ability to work independently to identify root causes of issues.
  • Over 4 years of IT support experience in the financial services industry.
  • Knowledge of PowerShell is a plus.
  • Previous experience in a managed service environment with strict SLAs.

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