You will be a crucial link between our front-line support and our development teams , providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
Quick apply
You will be a crucial link between our front-line support and our development teams , providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
Liaising directly with internal and external business users and providing 2nd/ 3rd line support on ... developers * Keeping up to date with the latest plans, developments and changes in the Rails world.
Liaising directly with internal and external business users and providing 2nd/ 3rd line support on ... developers * Keeping up to date with the latest plans, developments and changes in the Rails world.
End User Support Specialist
Jupiter, FL · On-site
... 3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. • Maintain accurate IT equipment inventory databases. • Work ...
End User Support Specialist
Jupiter, FL · On-site
... 3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. • Maintain accurate IT equipment inventory databases. • Work ...
Service Desk Engineer - Tier 3 Location ... Englewood, CO Duration : Long Term Contract Provide third-line support to provide more in-depth ...
Service Desk Engineer - Tier 3 Location ... Englewood, CO Duration : Long Term Contract Provide third-line support to provide more in-depth ...
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...
About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...
Product Support Engineer
Medford, MA · On-site
$95K - $110K/yr
About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...
Product Support Engineer
Medford, MA · On-site
$95K - $110K/yr
About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...
... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...
Quick apply
... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
... 3rd party vendor, are hosted in Azure, in a high availability configuration, and are used by ... line support. Team members will also be expected to work with the SRE teams on regular basis, to ...
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
... 3rd party vendor, are hosted in Azure, in a high availability configuration, and are used by ... line support. Team members will also be expected to work with the SRE teams on regular basis, to ...
... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...
... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...
ICT Support Engineer
Columbus, MT · On-site
$97K/yr
ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...
New
ICT Support Engineer
Columbus, MT · On-site
$97K/yr
ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...
New
You'll provide 3rd line support for infrastructure and security-related issues, helping to investigate, troubleshoot, and resolve technical problems while working alongside third-party support ...
You'll provide 3rd line support for infrastructure and security-related issues, helping to investigate, troubleshoot, and resolve technical problems while working alongside third-party support ...
Application Support Engineer
New York, NY · On-site
$80K - $90K/yr
OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...
Application Support Engineer
New York, NY · On-site
$80K - $90K/yr
OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...
ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...
New
ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...
New
Line Support Operator
Stewartville, MN · On-site
$20 - $27.50/hr
Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...
Line Support Operator
Stewartville, MN · On-site
$20 - $27.50/hr
Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...
Manufacturing Support Engineer
Goleta, CA · On-site
$50K - $67K/yr
Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...
Manufacturing Support Engineer
Goleta, CA · On-site
$50K - $67K/yr
Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...
Manufacturing Support Engineer
Goleta, CA · On-site
$50K - $67K/yr
Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...
Manufacturing Support Engineer
Goleta, CA · On-site
$50K - $67K/yr
Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
Quick apply
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...
3RD Line Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do 3rd line support engineer jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are some typical challenges faced by a 3rd line support engineer, and how can they be effectively managed?
As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.
What are the key skills and qualifications needed to thrive as a 3rd line support engineer?
To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.
More about 3RD Line Support Engineer jobs
What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
Contractor
Re-posted 7 days ago
Job description
L2 Application Support Engineer – Manufacturing & Supply Chain Systems
Atlanta, GA, USA (Onsite)
Long term
Job Description
We are looking for experienced and technically skilled L2 Support Engineer to handle advanced and escalated issues for our software platform for manufacturing processes / Supply chain workflows. You will be a crucial link between our front-line support and our development teams, providing in-depth analysis, troubleshooting complex problems, and performing root cause analysis. This role requires a deep understanding of our product's architecture and a strong ability to collaborate with various technical teams. As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live environments.
Category Skills:
- Technical Troubleshooting Advanced issue triaging, RCA (Root Cause Analysis), log analysis
- API & Integration Support REST/SOAP APIs, ERP/MES/WMS integrations, API testing & configuration
- Database & Scripting SQL querying, data analysis & integrity checks
- System Monitoring Use of log monitoring tools (e.g., Kibana, Splunk, Datadog)
- Collaboration & Communication Interfacing with Dev, QA, and L1 teams, explaining complex issues clearly
- Documentation & Mentoring Knowledge base contribution, mentoring L1s
- Go-live/Post-Go-live Support On-call readiness, real-time support
- Domain Expertise (Preferred) Understanding of supply chain, manufacturing processes, and system workflows.
Work Experience
Qualifications:
- 3+ years of experience in technical support, application support, or a similar role.
- Strong understanding of software development principles and architectures.
- Proficiency in troubleshooting APIs and web services (REST, SOAP).
- Hands-on experience with SQL for database querying and analysis.
- Familiarity with manufacturing and supply chain platforms (e.g., ERP, MES, WMS) and their integration points.
- Experience with log analysis tools and monitoring systems.
- Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Ability to work in a fast-paced environment and provide on-call support during critical go-live and post-go-live phases.
Education
- Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.