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3Rd Line Support Engineer Jobs (NOW HIRING)

Vintage Cash Cow

Providing 1st and 2nd line support across the business * Managing laptops, mobile devices and user ... Working with third-party vendors and technology partners * Maintaining documentation and improving ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

$95K - $110K/yr

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

... Support Engineer to join our team in New York City. In this role, you will provide critical 2nd ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

Sapta Global Inc

SAP Payroll

Signal Hill, CA

... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...

Edutek Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

Wise Skulls

Full Stack Software Engineer

Buffalo, NY · On-site

Full Stack Software Engineer Location: Buffalo, NY (Hybrid) Duration: 6 months (possibility of ... Provide 3rd line support when necessary. * Occasional weekend support for releases. Skills:

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

Teledyne

Manufacturing Support Engineer

Goleta, CA

$50K - $67K/yr

Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...

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3RD Line Support Engineer information

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How much do 3rd line support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What is L1 L2 L3 support engineer?

A 3rd Line Support Engineer is a senior technical role responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often handle advanced troubleshooting, system analysis, and may work with specialized tools or certifications to resolve escalated problems efficiently.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by lower support levels. They analyze and troubleshoot advanced hardware, software, and network problems, often using specialized tools and knowledge, and may collaborate with development teams for issue resolution. This role typically requires strong technical skills, relevant certifications, and the ability to work in a fast-paced environment.

What is a 3rd line support engineer?

A 3rd line support engineer is a senior technical specialist responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often have deep expertise in specific systems, use advanced diagnostic tools, and may collaborate with vendors or develop solutions to ensure system stability and performance.

What engineer makes $500,000 a year?

While most 3rd Line Support Engineers earn between $60,000 and $120,000 annually, highly experienced professionals with specialized skills, certifications, or working in high-cost regions can potentially earn salaries approaching or exceeding $200,000. Achieving a $500,000 annual salary typically involves senior roles, executive positions, or professionals in niche fields such as cybersecurity or cloud architecture, often combined with bonuses and stock options.
More about 3RD Line Support Engineer jobs
What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
3RD Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

L2 Support Engineer - Atlanta, GA

Veah Consulting Services

Atlanta, GA • On-site

Contractor

Re-posted 16 days ago

Job description

L2 Application Support Engineer – Manufacturing & Supply Chain Systems

Atlanta, GA, USA (Onsite)

Long term

Job Description

We are looking for experienced and technically skilled L2 Support Engineer to handle advanced and escalated issues for our software platform for manufacturing processes / Supply chain workflows. You will be a crucial link between our front-line support and our development teams, providing in-depth analysis, troubleshooting complex problems, and performing root cause analysis. This role requires a deep understanding of our product's architecture and a strong ability to collaborate with various technical teams. As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live environments.

Category Skills:

  • Technical Troubleshooting Advanced issue triaging, RCA (Root Cause Analysis), log analysis
  • API & Integration Support REST/SOAP APIs, ERP/MES/WMS integrations, API testing & configuration
  • Database & Scripting SQL querying, data analysis & integrity checks
  • System Monitoring Use of log monitoring tools (e.g., Kibana, Splunk, Datadog)
  • Collaboration & Communication Interfacing with Dev, QA, and L1 teams, explaining complex issues clearly
  • Documentation & Mentoring Knowledge base contribution, mentoring L1s
  • Go-live/Post-Go-live Support On-call readiness, real-time support
  • Domain Expertise (Preferred) Understanding of supply chain, manufacturing processes, and system workflows.


Work Experience

Qualifications:

  • 3+ years of experience in technical support, application support, or a similar role.
  • Strong understanding of software development principles and architectures.
  • Proficiency in troubleshooting APIs and web services (REST, SOAP).
  • Hands-on experience with SQL for database querying and analysis.
  • Familiarity with manufacturing and supply chain platforms (e.g., ERP, MES, WMS) and their integration points.
  • Experience with log analysis tools and monitoring systems.
  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Ability to work in a fast-paced environment and provide on-call support during critical go-live and post-go-live phases.

Education

  • Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.