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311 Call Center Representative Jobs in Riverside, CA

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Lobel Financial is seeking a detail-oriented Call Center Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ... represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies. * Answers inbound calls to assist with accounting ...

xpress hire llc

Staffing Representative - Onsite

Chino, CA · On-site

$20 - $22/hr

Now Hiring: Onsite 1st Shift Position Location: Chino, California. Schedule: 1st Shift. Pay: $20-$22 per hour. Work Arrangement: Onsite. We are hiring dependable candidates for an onsite 1st shift ...

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All Jobs311 Call Center Representative Jobs311 Call Center Representative Jobs in Riverside, CA

311 Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do 311 call center representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 311 call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a 311 call center representative?

311 Call Center Representatives are customer service professionals who handle non-emergency requests, questions, and complaints from the public regarding city services. They serve as a direct point of contact between citizens and municipal departments, providing information or routing concerns to the appropriate agencies. These representatives typically work in a call center environment, using specialized software to log requests and track resolutions. Their role is crucial in improving community engagement and ensuring efficient delivery of city services.

What are the key skills and qualifications needed to thrive as a 311 call center representative?

To thrive as a 311 Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal service databases is typically required. Patience, active listening, and a calm demeanor help representatives effectively assist callers and manage stressful situations. These skills are essential to deliver accurate information, resolve inquiries efficiently, and ensure positive interactions between the public and city services.

What are some common challenges 311 call center representatives face, and how can they be addressed?

311 Call Center Representatives often encounter high call volumes and must handle a wide variety of inquiries from the public, which can sometimes include frustrated or upset callers. Staying calm under pressure, practicing empathy, and being resourceful in finding accurate information are key to managing these challenges. Many organizations provide ongoing training and support to help representatives develop strong communication and problem-solving skills. Additionally, working closely with team members and supervisors can make it easier to share knowledge and resolve complex issues efficiently.

What is the difference between 311 Call Center Representative vs Customer Service Representative?

Aspect311 Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government agenciesVarious industries including retail, telecom, healthcare
Employer & IndustryGovernment agencies, municipal servicesPrivate companies, diverse sectors
Common Search & ComparisonYesYes

The main difference is that 311 Call Center Representatives handle inquiries related to municipal services and public information, working primarily for government agencies. Customer Service Representatives work across various industries, assisting customers with product or service issues. Both roles require strong communication skills and similar training, but their work environments and employer types differ significantly.

How much do 311 call center representatives make?

In general, 311 call center representatives earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. In some areas, salaries can be higher with additional benefits such as health insurance and paid time off, and the role often requires strong communication skills and familiarity with call center software.

Is working for a 311 Call Center Representative a good job?

A 311 Call Center Representative role involves handling public inquiries and providing information about city services, often requiring strong communication skills and familiarity with call center technology. The job can offer stable hours, benefits, and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a good job for those interested in public service and customer support roles.

What are popular job titles related to 311 Call Center Representative jobs in Riverside, CA?

For 311 Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching 311 Call Center Representative jobs in Riverside, CA look for?

The top searched job categories for 311 Call Center Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for 311 Call Center Representative jobs?

Cities near Riverside, CA with the most 311 Call Center Representative job openings:

311 Call Center Representative jobs near you
Infographic showing various 311 Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Associate

Quality Mobile Home Services

Lake Elsinore, CA • On-site

$15 - $17/hr

Full-time

Re-posted 17 days ago

Job description

Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center Associate to provide excellent customer service while speaking with potential clients on the phone. Are you a people person? Do you want to work for the largest and fastest-growing mobile home contractor in the USA? Would you appreciate a position that gives you hands-on training? If so, please read on!This customer service position earns a competitive wage of $15.00 - $17.00/hour, depending on experience, plus commission and potential bonuses. We provide great benefits, including a healthcare package after 90 days and weekly pay. If this sounds like the right customer service opportunity for you, apply today! ABOUT QUALITY MOBILE HOME SERVICESWe are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further! A DAY IN THE LIFE OF A CALL CENTER ASSOCIATEAs a Call Center Associate, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible.Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others! QUALIFICATIONS1+ years of verifiable call center experience Ability to manage a high volume of incoming and outgoing callsProficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)Must be a people‑oriented, customer‑focused individualExperience in the construction industry would be a plus. Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If yes, you might just be perfect for this customer service position! WORK SCHEDULEThis phone position works an 8-hour shift, Monday - Friday, with no weekend work. ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 92530
Job Posted by ApplicantPro