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311 Call Center Representative Jobs in Riverside, CA

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Synovation Medical Group

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Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TEKsystems

Call Center Representative

Chino, CA · On-site

$20/hr

Top Skills Details customer service,call center,computer navigation Additional Skills & Qualifications Must be able to work with a team and on their own Must be able to type 35WPM minimum Computer ...

TEKsystems

Call Center Representative

Chino, CA · On-site

$20/hr

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently met or exceeded performance targets, including call handling time ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

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All Jobs311 Call Center Representative Jobs311 Call Center Representative Jobs in Riverside, CA

311 Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do 311 call center representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 311 call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a 311 call center representative?

311 Call Center Representatives are customer service professionals who handle non-emergency requests, questions, and complaints from the public regarding city services. They serve as a direct point of contact between citizens and municipal departments, providing information or routing concerns to the appropriate agencies. These representatives typically work in a call center environment, using specialized software to log requests and track resolutions. Their role is crucial in improving community engagement and ensuring efficient delivery of city services.

What are the key skills and qualifications needed to thrive as a 311 call center representative?

To thrive as a 311 Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal service databases is typically required. Patience, active listening, and a calm demeanor help representatives effectively assist callers and manage stressful situations. These skills are essential to deliver accurate information, resolve inquiries efficiently, and ensure positive interactions between the public and city services.

What are some common challenges 311 call center representatives face, and how can they be addressed?

311 Call Center Representatives often encounter high call volumes and must handle a wide variety of inquiries from the public, which can sometimes include frustrated or upset callers. Staying calm under pressure, practicing empathy, and being resourceful in finding accurate information are key to managing these challenges. Many organizations provide ongoing training and support to help representatives develop strong communication and problem-solving skills. Additionally, working closely with team members and supervisors can make it easier to share knowledge and resolve complex issues efficiently.

What is the difference between 311 Call Center Representative vs Customer Service Representative?

Aspect311 Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government agenciesVarious industries including retail, telecom, healthcare
Employer & IndustryGovernment agencies, municipal servicesPrivate companies, diverse sectors
Common Search & ComparisonYesYes

The main difference is that 311 Call Center Representatives handle inquiries related to municipal services and public information, working primarily for government agencies. Customer Service Representatives work across various industries, assisting customers with product or service issues. Both roles require strong communication skills and similar training, but their work environments and employer types differ significantly.

How much do 311 call center representatives make?

In general, 311 call center representatives earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. In some areas, salaries can be higher with additional benefits such as health insurance and paid time off, and the role often requires strong communication skills and familiarity with call center software.

Is working for a 311 Call Center Representative a good job?

A 311 Call Center Representative role involves handling public inquiries and providing information about city services, often requiring strong communication skills and familiarity with call center technology. The job can offer stable hours, benefits, and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a good job for those interested in public service and customer support roles.

What are popular job titles related to 311 Call Center Representative jobs in Riverside, CA?

For 311 Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching 311 Call Center Representative jobs in Riverside, CA look for?

The top searched job categories for 311 Call Center Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for 311 Call Center Representative jobs?

Cities near Riverside, CA with the most 311 Call Center Representative job openings:

311 Call Center Representative jobs near you
Infographic showing various 311 Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Representative

Hurtt Family Health Clinic Inc

Tustin, CA

$22.75/hr

Full-time

Re-posted 17 days ago

Job description

Description

The Call Center Representative answers all incoming calls from the main clinic phone line and routes calls to the appropriate department or employee. Schedules patient appointments for all departments, locations, and providers at appropriate clinic locations with appropriate providers as part of the Patient Services team.


This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.  This position is on-site (not remote) in Tustin, CA. 


All Call Center Representatives must be bilingual in Spanish and English.  


The best candidate for this position:

  • is bilingual in Spanish with strong verbal and written communication skills
  • has previous successful experience working in a busy call center or telephone based customer service (100+ calls per day)
  • has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR (Electronic Medical Records) systems is a plus.
  • knowledge of referrals, health insurance, or patient services is preferred but not required
  • has a positive, patient, and professional demeanor at all times to coworkers and patients
  • is dependable, self-motivated, proactive, and a team player
  • is able to commit to a schedule of Monday-Friday 8am-5pm


What You'll Do: 

Job Responsibilities & Duties

  • Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits.
  • Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
  • Routes calls to appropriate staff in a timely and efficient manner.
  • Participates in staff and educational meetings.
  • Maintains confidentiality of all telephone calls and messages as appropriate.
  • Receives faxed documents, and distributes to appropriate staff.
  • Routes or replies to messages left in clinic voice message queue.
  • Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.
  • Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador".

Requirements

What You'll Bring:

Minimum Qualifications

  • High School Diploma 
  • 6 months - 1 year of call center or medical receptionist experience. Community Clinic setting experience is preferred but not required
  • Bilingual in Spanish and English with comprehension of medical terms in both languages.
  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.
  • Ability to receive instruction and multi-task while working in a fast-paced environment.
  • Excellent written, interpersonal and verbal communication skills.
  • Demonstrated "detail-approach" to administration and organization.
  • Proficiency in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
  • Ability to recognize and maintain confidentiality of information as appropriate.

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