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311 Call Center Representative Jobs in Riverside, CA

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Data Ticket Inc.

Be Seen First

Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

As a Call Center Representative I , you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the ...

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

As a Call Center Representative I , you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the ...

TaxRise

Call Center Representative I

Irvine, CA

$26 - $30/hr

As a Call Center Representative I , you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the ...

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank ...

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Showing results 21-40

All Jobs311 Call Center Representative Jobs311 Call Center Representative Jobs in Riverside, CA

311 Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do 311 call center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for 311 call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

Is working for a 311 Call Center Representative a good job?

A 311 Call Center Representative role involves handling public inquiries and providing information about city services, often requiring strong communication skills and familiarity with call center technology. The job can offer stable hours, benefits, and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a good job for those interested in public service and customer support roles.

What are the key skills and qualifications needed to thrive as a 311 call center representative?

To thrive as a 311 Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal service databases is typically required. Patience, active listening, and a calm demeanor help representatives effectively assist callers and manage stressful situations. These skills are essential to deliver accurate information, resolve inquiries efficiently, and ensure positive interactions between the public and city services.

What is a 311 call center representative?

311 Call Center Representatives are customer service professionals who handle non-emergency requests, questions, and complaints from the public regarding city services. They serve as a direct point of contact between citizens and municipal departments, providing information or routing concerns to the appropriate agencies. These representatives typically work in a call center environment, using specialized software to log requests and track resolutions. Their role is crucial in improving community engagement and ensuring efficient delivery of city services.

What is the difference between 311 Call Center Representative vs Customer Service Representative?

Aspect311 Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government agenciesVarious industries including retail, telecom, healthcare
Employer & IndustryGovernment agencies, municipal servicesPrivate companies, diverse sectors
Common Search & ComparisonYesYes

The main difference is that 311 Call Center Representatives handle inquiries related to municipal services and public information, working primarily for government agencies. Customer Service Representatives work across various industries, assisting customers with product or service issues. Both roles require strong communication skills and similar training, but their work environments and employer types differ significantly.

How much do 311 call center representatives make?

In general, 311 call center representatives earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. In some cities, the pay may be higher or include benefits such as health insurance and paid time off, with entry-level positions often starting at the lower end of the range.

What are some common challenges 311 call center representatives face, and how can they be addressed?

311 Call Center Representatives often encounter high call volumes and must handle a wide variety of inquiries from the public, which can sometimes include frustrated or upset callers. Staying calm under pressure, practicing empathy, and being resourceful in finding accurate information are key to managing these challenges. Many organizations provide ongoing training and support to help representatives develop strong communication and problem-solving skills. Additionally, working closely with team members and supervisors can make it easier to share knowledge and resolve complex issues efficiently.

Is 311 a work from home job?

A 311 Call Center Representative job is typically based in an office environment, but some positions may offer remote or hybrid work options depending on the employer. Requirements often include strong communication skills and familiarity with call center software, and remote work arrangements vary by organization.
What are popular job titles related to 311 Call Center Representative jobs in Riverside, CA? For 311 Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching 311 Call Center Representative jobs in Riverside, CA look for? The top searched job categories for 311 Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for 311 Call Center Representative jobs? Cities near Riverside, CA with the most 311 Call Center Representative job openings:
311 Call Center Representative jobs near you
Infographic showing various 311 Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Representative II

TaxRise

Irvine, CA • On-site

$26 - $35/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

WHY JOIN TAXRISE?
At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative II, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.
If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.
This position is 100% onsite in Irvine, CA
HOW YOU'LL BE REWARDED
Base Pay: $24.00 - $25.00 per hour
Average Monthly Bonus: $1,000 - $1,300
Top performers earn the equivalent of $26.00 - $35.00 per hour
Full-time | 40 hours per week. Occasional overtime may be required based on business needs.
WHAT YOU'LL DO
Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Deliver service that contributes to strong customer satisfaction outcomes
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
    Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Identify missing information and follow up with urgency
Ensure all materials are properly uploaded and organized in our CRM
Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support
Partner with leadership or other departments to ensure proper resolution
WHAT YOU'LL NEED TO HAVE
  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously
Experience in tax services, document processing, loan processing, or financial services is a plus but not required. Training will be provided.
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

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