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2Nd Shift Chat Agent Jobs (NOW HIRING)

Cargill

General Production - 2nd shift

Wyalusing, PA

$22.65/hr

Job ID 332692 Date posted 09/01/2026 New, easy-to-apply options are available for this role: chat ... Wyalusing, PA Job Type: Full time Shift(s) Available: 2nd Compensation: $22.65/hr Benefits ...

Cargill

General Production - 2nd shift

Wyalusing, PA · On-site

$22.65/hr

Job ID 332692 Date posted 09/01/2026 New, easy-to-apply options are available for this role: chat ... Wyalusing, PA Job Type: Full time Shift(s) Available: 2nd Compensation: $22.65/hr Benefits ...

Cargill

General Production - 2nd shift

Wyalusing, PA · On-site

$22.65/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Wyalusing, PA Job Type: Full time Shift(s) Available: 2nd Compensation: $22.65/hr Benefits ...

Cargill

Machine Operator - 2nd Shift

Mason City, IA

$22.75/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Mason City, IA Job Type: Full Time Shift(s) Available: 2nd Compensation: $22.75/hr Benefits ...

Huyett

Receiving Agent (2nd shift)

Minneapolis, KS · On-site

$18.50 - $22.50/hr

Receiving Agent (2nd shift) Compensation: Starting pay of $17.50-$21.50/hr +$1.00 / hour shift differential Location: Minneapolis, KS This is a career opportunity and not just a job! Huyett is a ...

Utz Brands, Inc.

Packer - 2nd Shift

Auburn, WA · On-site

$19.89/hr

This position works on 2nd Shift Monday-Friday at 2:15 pm - 10:45pm with some Saturdays as needed ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

Utz Brands, Inc.

Packer - 2nd Shift

Algona, WA · On-site

$19.89/hr

This position works on 2nd Shift Monday-Friday at 2:15 pm - 10:45pm with some Saturdays as needed ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

Cargill

Machine Operator - 2nd Shift

Mason City, IA · On-site

$22.75/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Mason City, IA Job Type: Full Time Shift(s) Available: 2nd Compensation: $22.75/hr Benefits ...

Cargill

Machine Operator - 2nd Shift

Mason City, IA · On-site

$22.75/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Mason City, IA Job Type: Full Time Shift(s) Available: 2nd Compensation: $22.75/hr Benefits ...

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2nd Shift Chat Agent information

What is a 2nd shift chat agent?

A 2nd Shift Chat Agent is responsible for assisting customers through online chat support during the second shift, typically in the afternoon and evening hours. Their duties include answering inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

What are the typical daily responsibilities of a 2nd shift chat agent?

As a 2Nd Shift Chat Agent, your main responsibilities include assisting customers via chat, troubleshooting issues, answering questions about products or services, and logging interactions in company systems. You may handle multiple conversations at once while adhering to quality and response time standards set by your employer. Since this role is during second shift hours, you might also address escalated issues that occur after standard business hours, requiring both initiative and independence. Additionally, you’ll likely collaborate virtually with team members and supervisors to ensure smooth handoffs and updates on ongoing customer cases.

What are the key skills and qualifications needed to thrive in the 2nd shift chat agent position, and why are they important?

To thrive as a 2Nd Shift Chat Agent, you need strong written communication skills, proficiency in multitasking, and familiarity with customer service principles, typically supported by a high school diploma or equivalent. Experience with chat platforms, CRM systems, and ticketing software is often required, and some employers may value relevant customer service certifications. Attention to detail, patience, and problem-solving abilities are key soft skills that help agents excel in resolving customer inquiries efficiently. These skills are vital for maintaining high customer satisfaction and effective support, especially during later shifts when independent judgment and reliability are essential.

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2nd Shift Chat Agent jobs near you
Infographic showing various 2Nd Shift Chat Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative | Billing Support (Bilingual Chat)

El Paso, TX • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$14 - $17.75/hr

Other

Posted 9 days ago

Job description

Billing Chat Repair Representative

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!

Responsibilities

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company.

What Our Chat Billing Agents Enjoy Most

  • Interacting with customers through our web-based chat platform
  • Learning about our products and services to provide knowledgeable customer service
  • Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
  • Representing a Fortune 100 company and being the written voice of Spectrum
  • Taking pride in upholding positive relationships and creating best-in-class customer experiences

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you'll thrive inside our customer-centric environment.

Qualifications

What You'll Bring to Spectrum

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English & Spanish

Preferred Qualifications

  • Experience : 1+ year previous customer service experience; experience in cable or telecommunications call centers
  • Technical Skills : MS Office and personal computer skills
  • Skills : Communication, dependability, multi-tasking, typing, customer service
  • Abilities : Problem-solving, critical thinking, attention to detail, resilient

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