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Operations Coordinator (North Market Bridge Park)

Summary

The Operations Coordinator supports the daily operations of the North Market Bridge Park office and marketplace. This position serves as a primary point of contact for visitors, merchants, vendors, and guests while ensuring the efficient coordination of administrative, operational, and facility-related activities. The Operations Coordinator is responsible for maintaining a professional and welcoming environment, supporting special events, managing office operations, and assisting leadership with various projects and initiatives. This role requires strong organizational skills, sound judgment, and the ability to effectively manage multiple priorities with minimal supervision.

Job Responsibilities (responsibilities may include but are not limited to the following)

• Serve as the primary front desk representative, greeting visitors, merchants, vendors, and guests in a professional and welcoming manner
• Answer and direct incoming phone calls and respond to inquiries promptly and professionally
• Coordinate daily office operations, ensuring the office, merchant areas, and back-of-house spaces are organized, clean, and function efficiently
• Perform opening and closing procedures utilizing established checklists and operational standards
• Manage inventory and ordering of office supplies, facility supplies, janitorial products, food and beverage items, and North Market merchandise
• Coordinate incoming and outgoing mail, package deliveries, document scanning, and distribution
• Maintain conference room schedules and shared calendars for meetings, events, and programming activities
• Assist with operational coordination between merchants, vendors, contractors, and North Market leadership
• Support the General Manager with reporting, recordkeeping, project coordination, and administrative tasks
• Assist with the planning, setup, execution, and breakdown of special events and community programming
• Sell North Market merchandise and gift cards while accurately processing and documenting transactions
• Troubleshoot and coordinate resolution of minor issues related to office equipment, Wi-Fi, phone systems, and point-of-sale systems
• Identify operational concerns and communicate recommendations or issues to management in a timely manner
• Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values established by Crawford Hoying to maintain its desired culture
• Customer service and personal interactions
• Punctuality and reliability
• Communication response time and professionalism
• Willingness to take on projects and learn a variety of concepts, practices, and procedures

Preferred Knowledge, Skills, Education, and Experience

• Exceptional customer service and relationship-building skills
• Strong organizational, problem-solving, and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Experience coordinating administrative or operational functions in a customer-facing environment
• Proficiency with Microsoft Office Suite and Google Workspace
• Experience with inventory management, scheduling, and event coordination preferred
• Associate's or bachelor's degree preferred but not required
• Valid driver's license

Work Environment

The Operations Coordinator works primarily from the North Market Bridge Park office and interacts regularly with merchants, vendors, guests, and community partners. This is a part-time position averaging approximately 25 hours per week, and no more than 29 hours per week. Flexibility in scheduling is required, including occasional evenings, weekends, and special events as business needs dictate. Reliability, professionalism, and punctuality are essential to success in this role.

Reporting Structure

The Operations Coordinator reports to the General Manager of the North Market Bridge Park.

Physical Requirements

The Operations Coordinator's physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, and lifting up to twenty-five pounds. The Operations Coordinator must be able to drive occasionally during the course of work.