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Help Desk Level Two Jobs Near Me

AlphaLink Technologies

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IT Help Desk Technician - Level 1

Newark, OH · On-site

$18 - $25/hr

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer ... Escalate issues to Level 2 and Level 3 technicians as appropriate to ensure timely resolutions.

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AlphaLink Technologies

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IT Help Desk Technician - Level 1

Newark, OH · On-site

$18 - $25/hr

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer ... Escalate issues to Level 2 and Level 3 technicians as appropriate to ensure timely resolutions.

New

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ... Required Skills: * 2 Years IT experience. * 2 Years Troubleshooting experience. * 2 Years ...

Dasco HME LLC

Help Desk Technician

Westerville, OH

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

... high level systematic way. Ability to identify issues, research cause, and remediate. • ... • 2 Years IT experience. • 2 Years Troubleshooting experience. • 2 Years experience ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

There may be travel required within the City of Columbus. -Responds to technology service desk ... The above statements are intended to describe the general nature and level of work being performed ...

RRI, Inc.

Tier 2 IT Helpdesk Lead - 2nd shift

Columbus, OH · On-site

$8.50/hr

The Help Desk Lead ensures that the team is delivering great customer services, is meeting Service ... Level Agreements (SLAs) and is managing incident restoration. The Lead ensures that the team meets ...

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How much do help desk level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level two in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Level Two jobs near you
A map of the United States highlighting the number of Help Desk Level Two job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level Two job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Help Desk Technician - Level 1

AlphaLink Technologies

Newark, OH • On-site

$18 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

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Job description

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients.

This position is full-time, in-house (not remote) and is located at 1496 West Main Street.  Regular hours are M-F 8a to 5p.

Responsibilities:

  • Provide technical assistance with computer hardware (workstations, laptops, tablets, printers), software and systems (including Voice Over IP, M365, email, general operating systems and line of business applications)
  • Resolve issues for clients via phone, in person, or electronically
  • Escalate issues to Level 2 and Level 3 technicians as appropriate to ensure timely resolutions.
  • Recommend hardware and software improvements; refer to sales associates when solutions or upgrades are needed.
  • Track customer issues and resolutions using Connectwise PSA program.
  • Initiates contact with client and follows up until satisfactory resolution is reached.

Qualifications:

  • CompTia A+, Network+ and CyberSecurity+ preferred
  • Previous experience in IT, customer service, or other related fields
  • Working knowledge of Windows O/S (V10 and V11), Microsoft Word, Excel, Outlook and various email platforms (Exchange, POP, IMAP, web (gmail, etc.))
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • BCI & FBI background check and drug screening Required

Company Description

AlphaLink has been in the IT business for over 40 years. Primary focus is to provide ongoing IT services and data protection solutions to Small and Medium businesses, local government and manufacturing clients.