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Help Desk Level Two Jobs in Mobile, AL (NOW HIRING)

SSAB

Operator

Mobile, AL · On-site

$17.50 - $23/hr

... help eliminate workplace hazards. • Support quality assurance efforts and participate in ... desk level • Reach below waist/desk level • Handle, grip, hold, and grasp with both hands ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... In a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... In a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... In a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role ...

SSAB

Shared Services Clerk

Mobile, AL · On-site

$19 - $24/hr

... within 2 Days) and accurately when requested by the credit department. • Ability to analyze ... at waist/desk level, and below waist/desk level • Finger with right hand, left hand, and both ...

SSAB

Shared Services Clerk

Mobile, AL · On-site

$19.25 - $24.25/hr

... within 2 Days) and accurately when requested by the credit department. • Ability to analyze ... at waist/desk level, and below waist/desk level • Finger with right hand, left hand, and both ...

Honeywell

Chemical Operator - Level 2

Chickasaw, AL · On-site

$48K - $73K/yr

Proven experience working in a chemical manufacturing environment at an operator level or higher ... to help solve the world's most mission-critical challenges, enhancing the quality of life for ...

Honeywell

Chemical Operator - Level 2

Chickasaw, AL · On-site

$48K - $73K/yr

... to help solve the world's most mission-critical challenges, enhancing the quality of life for ... Proven experience working in a chemical manufacturing environment at an operator level or higher.

Honeywell

Chemical Operator - Level 2

Chickasaw, AL · On-site

$48K - $73K/yr

... to help solve the world's most mission-critical challenges, enhancing the quality of life for ... Proven experience working in a chemical manufacturing environment at an operator level or higher.

SSAB

UT Maintenance Operator

Mobile, AL · On-site

$20.50 - $27/hr

... Level II-Limited certification exam • Ability to pass UT Level II-Limited certification exam ... Reach at Waist/desk level and below waist level • Fingering with both hands together or ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Mobile, AL

Help Desk Level Two information

See Mobile, AL salary details

$12

$22

$33

How much do help desk level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level two in Mobile, AL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities near Mobile, AL are hiring for Help Desk Level Two jobs?

Cities near Mobile, AL with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you
Infographic showing various Help Desk Level Two job openings in Mobile, AL as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,784 per year, or $23 per hour.

IT Help Desk Specialist - SSO Information Technology - USA Health Shared Services

USA Health Systems

Mobile, AL

Full-time

Posted 12 days ago

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities
  • Assists USA Health System user community by evaluating, troubleshooting, and resolving computer hardware/applications and software problems;
  • Investigates technical problems in all applications, network and PC support areas ans escalates unresolved matters to the appropriate resource;
  • Responds to end user queries by phone, email, or chat providing first level assistance and support;
  • Carries out troubleshooting to determine cause/correction of user problems with applications and PC software, hardware, and/or network by walking Customers through problem solving processes;
  • Assists in the education/training of end users and staff via phone, email or chat regrading first level of assistance and support;
  • Maintains appropriate documentation of incoming concerns and issues by properly escalating the unresolved matters with the designated ticketing system Defined by USA Health;
  • Recommends procedure modifications or improvements;
  • Ensures required documentation items are on help desk tickets;
  • Utilizes excellent customer service skills and exceeds end user expectations;
  • Follows up with end users for help desk level issues and ensures issues are resolved;
  • Supports IT events such as application go-lives;
  • Completes all mandatory department, educational and hospital requirements
  • Adheres to current Infection Control and Safety Standards
  • Regular and prompt attendance
  • Ability to work schedule as defined and overtime as required
  • Related duties as assigned
Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications
  • High School Diploma or equivalent and 2 years of related experience. Required
  • Successfully completed studies beyond the high school level may be substituted on a year-for-year basis for the required experience. Preferred
  • Associate's Degree with an IT focus and IT Help Desk experience and experience with electronic medical record (EMR) systems Preferred
  • Comparable combination of education and experience may substitute for the above requirements.
Employment Type: FULL_TIME

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