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Help Desk Level Two Jobs in Colorado (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

KBR

Help Desk Manager

Colorado Springs, CO

Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key ... . * 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key ... . * 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or ...

CompQsoft,Inc .

Help Desk Manager

Colorado Springs, CO · On-site

CompQsoft is seeking a Help Desk Manager to join our team of qualified, diverse individuals at ... Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP) About ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ... Experience. Additional Information All your information will be kept confidential according to EEO ...

PostNet

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Provide Tier 2 support when appropriate. Software Support & System Expertise Establish yourself as ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Provide Tier 2 support when appropriate. Software Support & System Expertise Establish yourself as ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Infojini Inc

Help Desk Support

Lakewood, CO · On-site

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

Resolve incidents and service requests within established SLAs, escalating complex or policy-level ... Qualifications * Generally 2-4 years of IT support, helpdesk, or desktop experience, or a ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

Resolve incidents and service requests within established SLAs, escalating complex or policy-level ... Qualifications * Generally 2-4 years of IT support, helpdesk, or desktop experience, or a ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

Resolve incidents and service requests within established SLAs, escalating complex or policy-level ... Qualifications * Generally 2-4 years of IT support, helpdesk, or desktop experience, or a ...

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Help Desk Level Two information

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.
Help Desk Level Two jobs near you

Help Desk Manager (Lead)

Colorado Springs, CO

CompQsoft, Inc.
IT Services • 51 - 200 employees
Learn more about CompQsoft, Inc.external

$80K - $90K/yr

Full-time

Posted 11 days ago

Job description

Description

Job Title: Help Desk Manager

Location: SSFB, Colorado (Onsite Work)

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications 

Security Clearance: Active Secret

Responsibilities:

Help Desk Manager.  Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.  These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.  

Education/Experience:  BA/BS with at least 5 years of experience.


Requirements

Requirements

Help Desk Manager.  Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.  These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.  

Education/Experience:  BA/BS with at least 5 years of experience.


CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development 

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