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Help Desk Level Two Jobs in Miami, FL (NOW HIRING)

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ... Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise device ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise device ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

One to two years related experience Licenses/Certifications: N/A Abilities Required Knowledge of ... nature and level of work being performed by people assigned to this job. They are not to be ...

SOSi

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Miami, FL

Help Desk Level Two information

See Miami, FL salary details

$12

$22

$32

How much do help desk level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level two in Miami, FL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.81 per hour, depending on experience, location, and employer.

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities near Miami, FL are hiring for Help Desk Level Two jobs?

Cities near Miami, FL with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you
Infographic showing various Help Desk Level Two job openings in Miami, FL as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,056 per year, or $22.1 per hour.

MSP - Help Desk Level II LOCAL CANDIDATES ONLY

Fort Lauderdale, FL • On-site

Computer Business Solutions
See more jobs at Computer Business Solutionsexternal

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Responsibilities and Duties 
 
Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can. 
 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Hola PSA or Similar. 
  • Assist in reviewing and analyzing problems and determining solutions. 
 
Qualifications and Skills 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Halo PSA or similar  
  • Assist in reviewing and analyzing problems and determining solutions 
  • Professional level experience in being a part of a team 
  • Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro) 
  • Professional level experience in Customer Service  
  • Working knowledge of documentation 
  • Working knowledge of Microsoft Office Applications 
  • Working knowledge of Microsoft Windows Server Environment  
  • (IE. Windows Server 2016, 2019, 2022) 
  • Working knowledge of basic networking equipment and protocols  
  • (IE. SonicWall, Unifi, DNS) 
  • Basic understanding of Ticketing CRM Systems 
  • Remote Management (RMM Tools Experience)
  • Basic understanding of IT Glue/IT BOOST 
  • Ability to de-escalate a customer for a team member 
  • Ability to determine client needs via phone/email communication 
  • Expert level in basic troubleshooting 
Professional knowledge of Microsoft Windows Server Environment 
  • Ability to Implement / Configure / Deploy Servers 
  • Ability to troubleshoot more advanced services 
Professional knowledge of basic networking equipment and protocols 
 
Working knowledge of VPNs (SSL, GVC, Site-2-Site) 
Working knowledge of LANs/WANs 
Working knowledge of Unifi Controller 
Professional knowledge of documentation 
 
Requirements 
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills. 
  • Respond to clients’ needs in a timely, professional manner. 
  • Provide guidance and technical support to current business customers. 
  • Strong written and verbal communication skills. 
  • Must have own vehicle with valid Driver’s License. 
  • Local Candidates 
  • Office Position On Site (No Remote) 
  • Occasional Weekend Support (On Call Rotation)
Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization