ZipRecruiter

Log In

1

Help Desk Level Two Jobs in Brandon, FL (NOW HIRING)

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk ... In this intermediate-level position, you will be the second level of technical assistance to our ...

New

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

Job Overview Job Title: Help Desk Technician 1 (Iridium) Job Location: Tampa, FL Job ... DoD 8570 IAT Level II certification (e.g., Security+) * IT or network technical certifications (e.g ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... Must meet DoD 8570 requirements and be eligible for IAT Level II access upon hire for positions ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

next page

Showing results 1-20

All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Brandon, FL

Help Desk Level Two information

See Brandon, FL salary details

$11

$20

$29

How much do help desk level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level two in Brandon, FL is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.55 per hour, depending on experience, location, and employer.

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities near Brandon, FL are hiring for Help Desk Level Two jobs?

Cities near Brandon, FL with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you

Help Desk Support Tier II (Pipeline)

Tampa, FL • On-site

Lucayan Technology Solutions LLC
IT Services • 11 - 50 employees
Learn more about Lucayan Technology Solutions LLCexternal

$19 - $25.50/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Lucayan Technology Solutions LLC is a Veteran Owned Small Business providing advanced IT solutions for government customers. They are looking for an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group at MacDill AFB, focusing on resolving complex technical issues and ensuring the integrity of mission-critical medical IT systems.
Responsibilities:
• Respond to and resolve escalated technical issues involving hardware, software, and networks.
• Provide Tier 2 support for desktops, servers, and enterprise applications.
• Manage and troubleshoot user accounts, Active Directory, and group policies.
• Support patch management, updates, and system security configurations.
• Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
• Assist with configuration and troubleshooting of networking equipment in coordination with admins.
• Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
• Mentor and support Help Desk I staff by providing technical guidance.
• Ensure compliance with DoD cybersecurity directives and reporting requirements.
Qualifications:
Required:
• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
• Familiarity with networking fundamentals, patch management, and security tools.
• U.S. Citizenship required.
• DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
• Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.
Preferred:
• CompTIA Network+ or higher networking certification.
• Microsoft MCSA/MCSE certification.
• Experience supporting IT in a DoD healthcare environment.
Company:
Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. Founded in 2015, the company is headquartered in Tampa, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply