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Help Desk Level Two Jobs in Oklahoma (NOW HIRING)

Help Desk/Desktop Support Analyst

Ponca City, OK · On-site

$16 - $22/hr

Provide first-level support for computers, laptops, mobile devices, printers, and basic network ... Escalate more complex issues to senior IT staff Qualifications: * 2 + years of help desk or desktop ...

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... problems. 2. To maintain a high degree of customer service for all support queries and adhere to ... Work in casino operations containing second hand smoke with high noise level and bright lights.

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping ... Resolve escalated help desk tickets that exceed Level 1 support capabilities * Troubleshoot ...

None Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE ... This position will provide functional help desk support for the Agency's Time Collection System ...

Help Desk Technician

Harrah, OK · On-site

$19.25 - $26/hr

Provide Help Desk support to departments: receive and log calls; provide advice, tips, and ... Two years experience in Computer Science preferred. A+, Network + certifications a plus but not ...

Help Desk Technician

Harrah, OK

$19.25 - $26/hr

Provide Help Desk support to departments: receive and log calls; provide advice, tips, and ... Two years experience in Computer Science preferred. A+, Network + certifications a plus but not ...

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance ... a high level of customer service in a fast-paced environment. The role includes hands-on ...

Provide first-level technical support for hardware, software, and end-user issues * Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user ...

Client Support Desk Analyst

Oklahoma City, OK · On-site

$19 - $26/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Key Responsibilities: • Provide first-level technical support for hardware, software, and end-user issues • Respond to help desk tickets, phone calls, emails, and walk-up support requests • ...

Senior Systems Administrator

Tulsa, OK · On-site

$75K - $102K/yr

Serve as the Level 3 escalation point for the US Help Desk team, taking ownership of complex incidents that cannot be resolved at Level 1 or Level 2. * Administer and maintain core server ...

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Senior Systems Administrator

Tulsa, OK · On-site

$75K - $102K/yr

... Level 1/2 help desk. The role acts as the resolver of last resort across US sites, partners with global IT teams on cross-region projects, infrastructure changes and security initiatives, and ...

As an IT Service Desk Support professional, you'll play a critical role in helping our employees ... enjoy helping others, and thrive in a fast-paced environment where no two days are the same, we'd ...

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Help Desk Level Two information

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

Help Desk/Desktop Support Analyst

Ponca City, OK • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees

$16 - $22/hr

Full-time

Posted 8 days ago


Job description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!


Responsibilities:

• Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues

• Troubleshoot hardware, software, Microsoft 365, login, and account-access problems

• Set up and deploy computers, peripherals, and mobile devices

• Manage help desk tickets and document support activity

• Assist with employee onboarding, including equipment setup and user access

• Escalate more complex issues to senior IT staff

Qualifications:

• 2 + years of help desk or desktop support experience

• Experience with Windows, Microsoft 365, printers, and account troubleshooting

• Familiarity with ticketing systems and basic IT support processes

• Strong communication, customer service, and problem-solving skills


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948