MO427-Help Desk Analyst 10830
Dover, DE · On-site
$20.50 - $28/hr
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. * Responsible for reporting incident status and system outage notifications to ...
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MO427-Help Desk Analyst 10830
Dover, DE · On-site
$20.50 - $28/hr
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. * Responsible for reporting incident status and system outage notifications to ...
... in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic ... The Senior Help Desk Administrator provides advanced end-user support, systems administration-level ...
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... in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic ... The Senior Help Desk Administrator provides advanced end-user support, systems administration-level ...
$80 - $100/hr
... in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic ... The Senior Help Desk Administrator provides advanced end-user support, systems administration-level ...
$80 - $100/hr
... in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic ... The Senior Help Desk Administrator provides advanced end-user support, systems administration-level ...
Help Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
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Help Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
1.20. Help Desk Analyst
Bear, DE · On-site
$25 - $31/hr
Position Overview: * (Hybrid) Specialists work two days in the office and three days remotely from ... W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ...
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1.20. Help Desk Analyst
Bear, DE · On-site
$25 - $31/hr
Position Overview: * (Hybrid) Specialists work two days in the office and three days remotely from ... W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
Quick apply
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
Quick apply
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
Client Support Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
Client Support Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... Key Qualifications: • +2 years experience with Microsoft Networks, firewall configuration ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... Key Qualifications: • +2 years experience with Microsoft Networks, firewall configuration ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... Key Qualifications: · +2 years experience with Microsoft Networks, firewall configuration, network ...
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The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... Key Qualifications: · +2 years experience with Microsoft Networks, firewall configuration, network ...
Level 1 & Level 2 Field Techs / Desktop Support
Wilmington, DE · On-site
$24 - $26/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by ... Standard desk includes two monitors, VDI, camera, and peripherals. * There will be additional ...
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Level 1 & Level 2 Field Techs / Desktop Support
Wilmington, DE · On-site
$24 - $26/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by ... Standard desk includes two monitors, VDI, camera, and peripherals. * There will be additional ...
Level 1 & Level 2 Field Techs / Desktop Support
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by ... desk.
Level 1 & Level 2 Field Techs / Desktop Support
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by ... desk.
NDT Level II Technician
Bear, DE · On-site
$25 - $26/hr
... that help tank operations become more efficient, more productive, and more profitable. We are ... NDT Level II Technician to perform MFL, UT, MT, LT/BT, and PT inspections in accordance with ...
NDT Level II Technician
Bear, DE · On-site
$25 - $26/hr
... that help tank operations become more efficient, more productive, and more profitable. We are ... NDT Level II Technician to perform MFL, UT, MT, LT/BT, and PT inspections in accordance with ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Assembly Tech Level II
New Castle, DE · On-site
$17 - $21.25/hr
Our instrumentation, unparalleled in performance, precision, and versatility, can help you move forward fast to become a key player in the development of these new materials. No matter the market, no ...
Help Desk Level Two information
What is a help desk level two?
Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.
What are the typical challenges faced by a help desk level two technician, and how can they be addressed?
Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.
What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?
To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.
What is the difference between Help Desk Level Two vs Help Desk Level One?
| Aspect | Help Desk Level Two | Help Desk Level One |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst | CompTIA A+, ITIL Foundation |
| Responsibilities | Advanced troubleshooting, issue escalation, technical support | Basic troubleshooting, ticket logging, first contact support |
| Work Environment | Help desk, IT support teams, technical departments | Help desk, customer service, support centers |
| Skills Needed | Technical troubleshooting, communication, problem-solving | Customer service, basic technical knowledge |
Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.
How long does it take to become a help desk level two?
Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.
Job description
Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.
Required Skills
Help Desk Experience 2 years
Customer Service Experience 2 years
About 1 Point System
Sourced by ZipRecruiter
Industry
It services and recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Fort Mill, SC, US