Help Desk Anst II
UT · On-site
$18.75 - $25.75/hr
Resolve technical problems in a help desk environment ... Work with internal and external users and organizations to support customer user-level requirements ...
Help Desk Anst II
UT · On-site
$18.75 - $25.75/hr
Resolve technical problems in a help desk environment ... Work with internal and external users and organizations to support customer user-level requirements ...
Help Desk Anst II
UT · On-site
Resolve technical problems in a help desk environment * Work with internal and external users and ... Certification Requirement The applicant must meet DoD 8570.01-M IAT Level II or higher ...
Help Desk Anst II
UT · On-site
Resolve technical problems in a help desk environment * Work with internal and external users and ... Certification Requirement The applicant must meet DoD 8570.01-M IAT Level II or higher ...
Help Desk Anst II
UT · On-site
$18.75 - $25.75/hr
Resolve technical problems in a help desk environment * Work with internal and external users and ... Certification Requirement The applicant must meet DoD 8570.01-M IAT Level II or higher ...
Help Desk Anst II
UT · On-site
$18.75 - $25.75/hr
Resolve technical problems in a help desk environment * Work with internal and external users and ... Certification Requirement The applicant must meet DoD 8570.01-M IAT Level II or higher ...
Help Desk
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help Desk Technician, you will provide ... The work week includes two remote days on Saturday and Sunday from 12:00 PM to 8:00 PM, and three ...
Help Desk
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help Desk Technician, you will provide ... The work week includes two remote days on Saturday and Sunday from 12:00 PM to 8:00 PM, and three ...
Help Desk Technician II
Ogden, UT · On-site
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk Technician II
Ogden, UT · On-site
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk Technician II
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk Technician II
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk Technician II
Ogden, UT · On-site
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk Technician II
Ogden, UT · On-site
$19.50 - $26.50/hr
About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...
Help Desk III
Woods Cross, UT · On-site
$18.75 - $25.50/hr
With 2-4 new stores opening each year, there are abundant opportunities for those motivated to ... level agreements. * Coordinate with infrastructure, cybersecurity, networking, application, and ...
Help Desk III
Woods Cross, UT · On-site
$18.75 - $25.50/hr
With 2-4 new stores opening each year, there are abundant opportunities for those motivated to ... level agreements. * Coordinate with infrastructure, cybersecurity, networking, application, and ...
Help Desk III
Woods Cross, UT · On-site
$18.75 - $25.50/hr
With 2-4 new stores opening each year, there are abundant opportunities for those motivated to ... level agreements. * Coordinate with infrastructure, cybersecurity, networking, application, and ...
Help Desk III
Woods Cross, UT · On-site
$18.75 - $25.50/hr
With 2-4 new stores opening each year, there are abundant opportunities for those motivated to ... level agreements. * Coordinate with infrastructure, cybersecurity, networking, application, and ...
Help Desk Manager
Salt Lake City, UT · On-site
$68K - $73K/yr
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, ... Define, enforce, and continuously improve Service Level Agreements (SLAs) and ticketing workflows.
Help Desk Manager
Salt Lake City, UT · On-site
$68K - $73K/yr
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, ... Define, enforce, and continuously improve Service Level Agreements (SLAs) and ticketing workflows.
Help Desk Technician
Farmington, UT · On-site
$19 - $25.50/hr
Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...
Help Desk Technician
Farmington, UT · On-site
$19 - $25.50/hr
Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...
Help Desk Technician
Farmington, UT · On-site
$19 - $25.50/hr
Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...
Help Desk Technician
Farmington, UT · On-site
$19 - $25.50/hr
Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on, local support for onsite employees and conference room technology while also supporting Integrity ...
Help Desk Agent
Salt Lake City, UT · On-site
$16.50 - $21/hr
EO/AA The Help Desk Agent provides technical support and assistance to end-users by troubleshooting ... The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our ...
Help Desk Agent
Salt Lake City, UT · On-site
$16.50 - $21/hr
EO/AA The Help Desk Agent provides technical support and assistance to end-users by troubleshooting ... The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our ...
Help Desk Technician I
Draper, UT · On-site
$18.75 - $25.25/hr
Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...
Help Desk Technician I
Draper, UT · On-site
$18.75 - $25.25/hr
Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...
Help Desk Technician I
Draper, UT · On-site
$26 - $28/hr
Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...
Help Desk Technician I
Draper, UT · On-site
$26 - $28/hr
Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...
$20.25 - $27.25/hr
Summary Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician
Quick apply
$20.25 - $27.25/hr
Summary Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician
Help Desk Technician I
Draper, UT · On-site
$26 - $28/hr
Associate degree in Information Technology or equivalent professional experience preferred.1-2 years of experience in IT support, help desk, or retail technology support roles.Working knowledge of ...
Quick apply
Help Desk Technician I
Draper, UT · On-site
$26 - $28/hr
Associate degree in Information Technology or equivalent professional experience preferred.1-2 years of experience in IT support, help desk, or retail technology support roles.Working knowledge of ...
IT Support / Help Desk Technicians
Salt Lake City, UT · On-site
$21 - $30/hr
Provide timely support services to employees with first-level technical problems and information ... Escalate issues as necessary to tier 2/manager or appropriate team/group. Minimum Qualifications ...
IT Support / Help Desk Technicians
Salt Lake City, UT · On-site
$21 - $30/hr
Provide timely support services to employees with first-level technical problems and information ... Escalate issues as necessary to tier 2/manager or appropriate team/group. Minimum Qualifications ...
Provide timely support services to employees with first-level technical problems and information ... Escalate issues as necessary to tier 2/manager or appropriate team/group. Minimum Qualifications ...
Provide timely support services to employees with first-level technical problems and information ... Escalate issues as necessary to tier 2/manager or appropriate team/group. Minimum Qualifications ...
IT Help Desk Lead
Draper, UT · On-site
Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring * 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role * Strong ...
IT Help Desk Lead
Draper, UT · On-site
Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring * 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role * Strong ...
Help Desk Level Two information
What is a help desk level two?
Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.
What are the typical challenges faced by a help desk level two technician, and how can they be addressed?
Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.
What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?
To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.
What is the difference between Help Desk Level Two vs Help Desk Level One?
| Aspect | Help Desk Level Two | Help Desk Level One |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst | CompTIA A+, ITIL Foundation |
| Responsibilities | Advanced troubleshooting, issue escalation, technical support | Basic troubleshooting, ticket logging, first contact support |
| Work Environment | Help desk, IT support teams, technical departments | Help desk, customer service, support centers |
| Skills Needed | Technical troubleshooting, communication, problem-solving | Customer service, basic technical knowledge |
Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.
How long does it take to become a help desk level two?
Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.
What cities in Utah are hiring for Help Desk Level Two jobs?
Cities in Utah with the most Help Desk Level Two job openings:
Help Desk Anst II
UT • On-site
BAE Systems •
National Security and International Affairs • 10K+ employees10,000+ employees
8.4
Based on 151 frontline employees who took The Breakroom Quiz
10th of 49 rated military and defense
People enjoy working here
Good employer
Recommended by students
Paid breaks
Recommended by parents
$18.75 - $25.75/hr
Other
Medical, Dental, Retirement, PTO
Posted 18 days ago
Job description
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
- Resolve technical problems in a help desk environment
- Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Resolve access requests for user accounts and other desktop support functions
- Where possible, use automated tools and scripts to improve efficiency and accuracy
- Provide technical assistance, training and system documentation for users to promote efficient operation of applications
- Perform other duties as assigned
What's In It For You
- Competitive wages
- Medical
- Dental
- 401k
- Paid time off
- Work/life balance
- Career development
- Tuition reimbursement
- Mentorship opportunities
- Rewards & recognition
Work Location
This position will primarily perform these activities in or around Hill AFB, UT.
Travel
<10%
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.
#asfs #sitcs
Required Skills and Education
Education and Experience Requirements:
- High School Diploma and 6+ years of relevant work experience, or
- BS/BA Degree and 2+ years of relevant work experience, or
- MS/MA Degree and 0+ years of relevant experience
- Experience resolving technical problems in a help desk environment
- Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Experience resolving access requests for user accounts and other desktop support functions
- Experience using automated tools and scripts to improve efficiency and accuracy
- Experience developing training and system documentation for users to promote efficient operation of applications
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Preferred Skills and Education
Bachelor's degree in a technical field
Experience with JWICS
Experience with Atlassian Jira and Confluence
Experience supporting a DoW customer
Experience in SharePoint
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service
About BAE Systems
Sourced by ZipRecruiter
At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.
Industry
National security and international affairs and it services
Company size
10,000+ Employees
Headquarters location
Falls Church, VA, US
Website
What BAE Systems employees say
Pay
Benefits
Hours and flexibility
Workplace
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