ZipRecruiter

Log In

1

Help Desk Level Two Jobs in Utah (NOW HIRING)

Taurean Consulting Group

Help Desk - Level I

Draper, UT

$22 - $24/hr

Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity. Successful candidate should enjoy: * Responding to queries on the phone, via email, in person, or through ...

Taurean Consulting

Help Desk - Level I

Draper, UT

$22 - $24/hr

Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity. Successful candidate should enjoy: * Responding to queries on the phone, via email, in person, or through ...

Digital Consultants LLC

Help Desk SME

Dugway, UT

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... IAT II, Current IAT Level II qualification. One baseline cert: Security+ CE, SSCP, CCNA-Security ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... IAT II, Current IAT Level II qualification. One baseline cert: Security+ CE, SSCP, CCNA-Security ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... IAT II, Current IAT Level II qualification. One baseline cert: Security+ CE, SSCP, CCNA-Security ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT

$19.25 - $26.25/hr

Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management ... QUALIFICATIONS: * Minimum of 2-3 years of experience in a Technical Support Technician role.

Kenworth Sales Company

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management ... QUALIFICATIONS: * Minimum of 2-3 years of experience in a Technical Support Technician role.

Digital Consultants, LLC

JR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician I provides first-level technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position assists users with ...

Digital Consultants, LLC

JR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician I provides first-level technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position assists users with ...

Digital Consultants LLC

JR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician I provides first-level technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position assists users with ...

Digital Consultants LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

Leading with our people, Digital Consultants' mission is to deliver the highest level of ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

Digital Consultants, LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

Description Leading with our people, Digital Consultants' mission is to deliver the highest level ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

Digital Consultants, LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

Leading with our people, Digital Consultants' mission is to deliver the highest level of ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

LHMSH LLC

IT Help Desk Technician II

Sandy, UT

$24 - $27/hr

Description The IT Help Desk Technician II provides intermediate-level technical support for users across the organization, ensuring prompt and effective resolution of issues related to computer ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT

$18 - $24.25/hr

Maintain a high level of customer service while effectively communicating with both technical and ... Requirements * 5+ years of experience in a Help Desk, Desktop Support, or IT Support role.

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Maintain a high level of customer service while effectively communicating with both technical and ... Requirements * 5+ years of experience in a Help Desk, Desktop Support, or IT Support role.

next page

Showing results 1-20

All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Utah

Help Desk Level Two information

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities in Utah are hiring for Help Desk Level Two jobs? Cities in Utah with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you
Help Desk - Level I

Help Desk - Level I

Taurean Consulting Group

Draper, UT

$22 - $24/hr

Full-time

Posted 7 days ago

Job description

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.

Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity.

Successful candidate should enjoy:
  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Running reports and analyzing common complaints and problems.
  • Must demonstrate customer service and communication skills.

Your previous experience includes:

  • Experience with Jira.
  • Working knowledge of computer systems, hardware, and software.
  • Help Desk Experience.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.

Salary: $22-$24 p/h

Where you land in the salary range depends on how well your background and experience meet the requirements outlined in the job posting. Making that first impression on your resume, online profile, and in your interview is a key part of the process. The Taurean recruitment team is dedicated to helping you present your very best self. Does this sound like the job for you? If so, please apply today! Let's do this!

Not sure this is a fit? We can help! Contact us at 702-529-0378 to speak with one of our consultants about your career path!