ZipRecruiter

Log In

1

Help Desk Level Two Jobs in Minnesota (NOW HIRING)

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$29 - $35/hr

Help Desk Analyst II Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the ...

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

The team manages all user-based support and will work with level 2 support resources when required. The role of the Help Desk Technician is to manage support including implementation, new user setup ...

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

The team manages all user-based support and will work with level 2 support resources when required. The role of the Help Desk Technician is to manage support including implementation, new user setup ...

Robert Half

Help Desk Analyst II

Eden Prairie, MN · On-site

$28 - $33/hr

There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Assess the severity level of help desk support tickets and communicate with correct stakeholders * Troubleshooting techniques in Netsmart, Teams, SharePoint, Outlook, Word & Excel in to identify ...

Mower County

Help Desk Technician

Austin, MN

$25.76 - $34.77/hr

The Help Desk Technician primarily handles high volume routine service requests and incident ... Associate's degree in Information Technology or related field, and two (2) years of IT work ...

Mower County

Help Desk Technician

Austin, MN

$25.76 - $34.77/hr

The Help Desk Technician primarily handles high volume routine service requests and incident ... Associate's degree in Information Technology or related field, and two (2) years of IT work ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN

$21 - $28.25/hr

Minimum of 2 years of technical help desk experience. * Excels working within a team environment and has excellent oral and written communication skills. * Advanced knowledge of troubleshooting ...

GDIT

Help Desk Technician II

Rochester, MN · On-site

$25.63 - $26.19/hr

Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain ... None Experience: 2 + years of related experience US Citizenship Required: Yes Install, modify, and ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Minimum of 2 years of technical help desk experience. * Excels working within a team environment and has excellent oral and written communication skills. * Advanced knowledge of troubleshooting ...

Stinson

Help Desk Technician (MPL)

Minneapolis, MN

$21 - $28.25/hr

Minimum of 2 years of technical help desk experience. * Excels working within a team environment and has excellent oral and written communication skills. * Advanced knowledge of troubleshooting ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · Hybrid

$55K - $75K/yr

The ideal candidate will provide support via phone, email, remote desktop control, and desk-side ... Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS

next page

Showing results 1-20

All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Minnesota

Help Desk Level Two information

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities in Minnesota are hiring for Help Desk Level Two jobs? Cities in Minnesota with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you
Infographic showing various Help Desk Level Two job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Analyst II

Scipi Companies

Saint Cloud, MN • On-site

$29 - $35/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Help Desk Analyst II
Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the role just for you!

Company Intro:
Scipi is the parent company to North Central, Sunburst Memorials and Parts Midwest. Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of Minnesota. Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 companies. Our Mission Statement is: We make a difference in the lives we touch.

This position will serve multiple location throughout central MN but will be officed at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple locations by resolving complex technical issues and serving as the primary escalation resource for our Help Desk Analyst I team. This position is ideal for someone who thrives on problem-solving, values collaboration, and is passionate about improving systems as well as the overall user experience!

This position has an hourly wage range of $29 - $35 per hour
This position is eligible for an annual, discretionary bonus

The position will remain open until filled with resume review ongoing

Essential Functions
  • Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues, determining root causes across systems, and managing the full incident lifecycle from intake through resolution and follow-up
  • Tier II Escalation Support: acts as a Tier II escalation resource, mentoring Tier I staff and providing guidance on technical troubleshooting and service procedures
  • Incident Documentation amp; Reporting: maintain accurate incident records and develop knowledge base documentation to support efficient issue resolution and knowledge sharing
  • Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement process improvements that enhance service quality and reduce incident volume
  • Systems amp; Hardware Support: install and configure hardware and software, support system upgrades, and collaborate with cross-functional IT teams to resolve complex technical issues
  • User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed
Top Benefits or Perks:
As a team member at Scipi, you’ll enjoy:
  • A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
  • Employer paid short-term and long-term disability coverage
  • Paid holidays and paid time off
  • A collaborative environment where we believe that laughter and fun bond us together
Knowledge, Skills, and Abilities:
  • Customer Service amp; Communication: deliver strong customer service with effective communication, maintaining composure under pressure while clearly translating technical concepts to non-technical users
  • Systems Troubleshooting amp; Analysis: independently diagnose and resolve complex technical issues across devices and systems while effectively managing competing priorities
  • Systems amp; Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise applications, and server administration, with working knowledge of NetSuite
  • Networking amp; Security Tools: utilize experience with networking infrastructure and security tools, including Ubiquiti systems and endpoint detection and response solutions
  • Automation amp; Scripting: Apply PowerShell and basic JavaScript skills to automate processes and improve system administration efficiency
  • Documentation amp; Team Support: maintain strong organizational and documentation practices while supporting team development through mentorship and guidance
Required Experience:
  • Associate’s Degree or specialized training in the IT field
  • Experience supporting enterprise environments, Active Directory, MS Intune, MS 365 Admin, ticketing systems, RMM, Mobile Device Management (MDM)
  • 2+ years of experience in technical support, help desk, or related IT role
  • Valid Driver’s License with good driving record
Preferred Experience:
  • Bachelor’s Degree in IT-related field
  • Familiarity with ITIL practices or formal service management frameworks
  • A foundational understanding of networking concepts is required, equivalent to CompTIA Network+ certification level
Working Conditions/Physical Requirements:
  • Primarily office-based work environment with prolonged periods of sitting and computer use
  • Frequent use of hands and fingers for typing, handling equipment, and operating controls
  • Occasional need to climb, stoop, bend, or reach above shoulder height
  • Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Occasional travel to company locations or events as needed
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

Apply