ZipRecruiter

Log In

1

Help Desk Level Two Jobs in Minnesota (NOW HIRING)

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

This role is on the front line for reactive client requests, handling with a high level of accuracy ... better help to serve each of them when the need arises. Customer service will be an important ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and ... 2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and ... 2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ... Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT ...

previous page

Showing results 41-60

All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Minnesota

Help Desk Level Two information

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities in Minnesota are hiring for Help Desk Level Two jobs?

Cities in Minnesota with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you
Infographic showing various Help Desk Level Two job openings in Minnesota as of August 2026, with employment types broken down into 65% Full Time, 29% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Hybrid job distribution.

Help Desk Support - Part Time Weekend Shift - Overnights

Wunderlich-Malec Engineering, Inc

Hopkins, MN • On-site

$23 - $31/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Accept initial IT support requests, diagnose issues, and drive resolution independently or with assistance.

  • Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures.

  • Support mobile device technology services, manage Microsoft Intune system, and assist in hardware and software rollouts.

Job description

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available in Eden Prairie, MN for weekend shift. Two 12-hour shifts on Saturday and Sunday 11:00pm to 11:00am. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations.

Please Note: This position is not eligible for H-1B employer-sponsored work authorization.

Responsibilities

  • Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
  • Attempts to resolve most of the support requests upon first contact with the user
  • Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
  • Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
  • Participate in new hardware and software rollouts
  • Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
  • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
  • Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
  • Responsible for allocating/purchasing new and used devices as requested and approved
  • Participates in companywide initiatives or projects as it relates to technology, equipment, or services
  • Administer user management controls over company software systems
  • Other duties as assigned

Required Skills and Education

  • Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
  • Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
  • Basic understanding of networking and DNS
  • Good understanding of computer systems, mobile devices, and other tech products
  • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
  • Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
  • Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
  • Willingness to travel to all LSC locations, business functions, and training as needed for work
  • Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.

Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance  

Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program. 

#LI-WM1