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Help Desk Level Two Jobs in Maple Grove, MN (NOW HIRING)

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

... level performance, process improvement, knowledge management, and end-user satisfaction. The Help ... Serve as a hands-on technical leader and escalation point for complex Tier 2 and Tier 3 support ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Wednesday-Sunday 2:30am to 12:30pm STARTING RATE: $20.00/HOUR SHIFT PREMIUMS OFFERED: 6 PM - 12 AM ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ...

Loram

Help Desk Technician II

Hamel, MN · On-site

$21.50 - $29/hr

Help Desk Technician II FLSA Status: Exempt Department: Information Technology Reports to: Quality ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

Loram

Help Desk Technician II

Hamel, MN · On-site

$21.50 - $29/hr

Help Desk Technician II FLSA Status: Exempt Department: Information Technology Reports to: Quality ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Assess the severity level of help desk support tickets and communicate with correct stakeholders * Troubleshooting techniques in Netsmart, Teams, SharePoint, Outlook, Word & Excel in to identify ...

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · On-site +1

You'll start hands-on: triaging and resolving 1st-level issues, routing what you can't fix to the ... We build AI-powered solutions for defense, public sector, and regulated industries - SOC 2 and NIST ...

New

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · Remote

You'll start hands-on: triaging and resolving 1st-level issues, routing what you can't fix to the ... We build AI-powered solutions for defense, public sector, and regulated industries -- SOC 2 and ...

New

TEKsystems

Service Desk Analyst

Minneapolis, MN

$23 - $29/hr

Building strong working relationships with Level 2 and Level 3 teams to ensure seamless service delivery What You'll Need * Hands-on help desk or service desk experience -- high call volume ...

TEKsystems

Service Desk Analyst

Minneapolis, MN · On-site

$23 - $29/hr

Building strong working relationships with Level 2 and Level 3 teams to ensure seamless service delivery What You'll Need * Hands-on help desk or service desk experience -- high call volume ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Maple Grove, MN

Help Desk Level Two information

See Maple Grove, MN salary details

$13

$23

$34

How much do help desk level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level two in Maple Grove, MN is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.59 per hour, depending on experience, location, and employer.

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities near Maple Grove, MN are hiring for Help Desk Level Two jobs?

Cities near Maple Grove, MN with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you

IT Help Desk -Level 2

Metro Sales Inc.

Roseville, MN • On-site

$50K - $60K/yr

Full-time

Posted 29 days ago

Job description

Who We Are:
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest.
Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients' expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client's focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do:
  • Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
  • Document, review and report service tickets for process improvement initiatives.
  • Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
  • Maintain technical certifications in alignment with hardware and software applications trends.
  • Participate in process improvements and procedures for efficient service delivery.
  • Conduct thorough verification of information, accurate documentation and organization.
  • Participate and collaborate in training and development.
  • >25% travel expectations.
  • Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:
  • High School Diploma, GED or equivalent.
  • 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
  • Clean driving record and reliable vehicle.
  • Ability to participate in the after-hours on call rotation.
  • Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
  • Proven exceptional customer services experience.
  • This position is onsite 5 days a week at our Roseville, MN location

Preferred Qualifications:
  • Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
  • Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

MSI Metro Sales Inc. Vision:
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job - you're building a career and investing in something you can call your own.
All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H 1B, F1, OPT/CPT, TN, or other work authorization programs at this time.
All offers of employment are contingent on successfully completing MSI's standard pre-employment screenings.
*Notice to Recruiters and Placement Agencies*
MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Pay Range: $50,000 - $60,000 per year

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