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Desktop Support Engineer Ii Jobs Near Me

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

Factual Data

Desktop Support

Columbus, OH · On-site

$24 - $29/hr

Desktop Support will assist End Users in resolving computer/network (hardware and software) related ... 2 years of hands-on IT support experience in a business environment * Advanced proficiency with ...

Forward Air

Desktop Support Technician

Columbus, OH

$19.50 - $24.75/hr

Qualifications * 0-2 years of IT support, technical, or customer service experience. * Basic ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

MedFlight

Desktop Support Technician

Columbus, OH

$25.50 - $31/hr

Two years of IT support experience or equivalent technical training. * Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications. * Working knowledge of ...

New

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

... desktop software and business applications. • Support basic mobile device setup and ... engineers as needed. • Security: • Follow established security procedures and report potential ...

Temp-Con LLC

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

... desktop software and business applications. • Support basic mobile device setup and ... engineers as needed. • Security: • Follow established security procedures and report potential ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description ... Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

MSR COSMOS

Desktop support with store support

Columbus, OH

$19.50 - $24.75/hr

... and 3rd party support staff At ease in working with customers, partners, and suppliers at all ... Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident ...

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How much do desktop support engineer ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.
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Desktop Support Technician II

iT1

Columbus, OH • On-site

$19.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.
Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly.
This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset.
The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you.
Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment.
Requirements
Key Responsibilities
  • Customer Service & End-User Support
    • Provide responsive, professional, and courteous technical support to all end users
    • Deliver a high-quality customer experience by communicating clearly and setting expectations
    • Maintain ownership of incidents and service requests from initiation through resolution
    • Ensure timely updates and accurate documentation within the ticketing system

  • VIP / Executive Support
    • Provide white-glove technical support to executive leadership and VIP users
    • Anticipate and proactively address technical needs to minimize downtime
    • Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
    • Support executive workstations, mobile devices, and conference room setups with minimal disruption

  • Event & Meeting Support
    • Provide technical support for meetings, conferences, and special events
    • Set up and troubleshoot:
      • Conference room technology
      • Audio/visual systems
      • Collaboration tools (Teams, conferencing platforms)
    • Ensure smooth operation of technology during live events and quickly resolve issues as they arise

  • Technical Troubleshooting (Hardware & Software)

  • Diagnose and resolve issues related to:
    • Windows operating systems
    • Standard business applications
    • Network connectivity and user access

  • Perform installation, configuration, and maintenance of desktops, laptops, and peripherals

  • Troubleshoot and support:
    • Printers and secure print systems
    • Docking stations, monitors, and accessories

  • Escalate complex issues to appropriate teams while maintaining ownership

  • Endpoint & Device Support

  • Support device lifecycle activities, including:
    • Imaging and device deployment
    • Hardware replacements and refresh programs
    • Onboarding/offboarding setup and equipment provisioning

  • Ensure endpoints are configured according to enterprise standards

  • Operational Support & Documentation

  • Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks

  • Maintain accurate and complete ticket documentation for all work performed

  • Follow established policies, procedures, and escalation processes

  • Contribute to knowledge base articles and process documentation

Required Qualifications
  • 2-5+ years of experience in desktop or end-user support
  • Experience supporting Windows-based environments and enterprise applications
  • Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
  • Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
  • Strong customer service and communication skills

Preferred Qualifications
  • Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
  • Experience supporting executive/VIP users in a corporate environment
  • Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
  • Experience in regulated industries (e.g., financial services)

Location:
Location: Onsite - Columbus, OH
This is a one-year duration position.
Benefits
  • Medical, dental, and vision benefits with highly subsidized premiums
  • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
  • 401(k) Plan with employer match
  • Onsite Fitness Center

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