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Guest Service Agent

Reports To: Front Office Associate

FLSA Status: Non-Exempt

Discover Your Future with SJB Hotels Inc.! At SJB Hotels Inc., we’re more than just a company—we’re a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year, we’re a team where your talents can truly shine.

Why do people love working with us? It’s simple: we’re dedicated to excellence, driven by a team of hotel industry pros who know how to make things happen. Our full-service management company, based in beautiful Athens, Ohio, is committed to delivering top-notch hospitality services while maximizing revenue and asset growth for our partners.

But it’s not all business—we believe in enjoying the journey! If you’re looking for a place where you can grow, succeed, and have a blast doing it, SJB Hotels Inc. is the place for you!

Location: Courtyard by Marriott - 84 Rooms - Minutes from the new Intel Site, Amazon, Facebook, and Google.

Join Our Team as a Guest Service Agent! Are you a people person with a passion for providing outstanding service? If you love interacting with guests, solving problems on the spot, and ensuring everyone has a fantastic stay, then this is the perfect role for you! As the evening Front Desk Agent, you are a hotel ambassador and the face of the hotel during our busiest hours.

What You'll Be Up To:

• Warm Welcomes: Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
• Local Expert: Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming.

What You Bring to the Table:

• A genuine passion for hospitality and guest satisfaction.
• Great communication skills for interacting with guests and team members alike.
• Basic math and computer skills to manage reservations and process payments.
• Ability to stay calm and positive under pressure.
• A helpful, can-do attitude with a willingness to jump in wherever needed.

Unique Perks and Lifestyle Benefits:

• Competitive Hourly Wage – because your hard work deserves it!
• Comprehensive Health Insurance – we’ve got you covered with medical, dental, and vision options.
• Employee Assistance Program (EAP) – confidential referral services when you need support.
• PTO That Starts from Day One – no need to wait a whole year to take a well-deserved break!
• Six Paid Holidays – because relaxation is essential.
• Hotel Discounts – enjoy perks at Marriott hotels and other partner brands.
• Recognition & Rewards – including performance awards and nominations for industry accolades.

At SJB Hotels, we believe in being more than just a great place to stay—we want to be the heartbeat of the community. As our Guest Service Agent, you'll play a vital role in creating lasting memories for our guests and ensuring our hotel is a place they’ll want to return to time and time again.

If you’re ready to bring your hospitality skills to life, we want to hear from you! Apply today and let’s make every stay exceptional!

Qualifications:

• Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not required—we’re happy to train the right person!
• Language Skills: Ability to communicate effectively with guests, team members, and supervisors. Must be able to clearly and courteously handle guest inquiries and requests.
• Computer Skills: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
• Physical Demands: This job requires frequent standing, walking, and sitting. Must be able to lift or move up to 25 pounds.