This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and ... About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Quick apply
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Quick apply
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Quick apply
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Jasper, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Valhalla, NY · On-site
$60K - $70K/yr
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Brand Manager
Indianapolis, IN · On-site
The Amazon Brand Manager supports day-to-day vendor relationships while driving execution across e ... Must be a great problem solver * Ability to work both within the team & independently * Must have ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... You are a problem solver and are comfortable performing a variety of procedures and troubleshooting ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... You are a problem solver and are comfortable performing a variety of procedures and troubleshooting ...
Your ability to transform limitations into innovative solutions will set you apart as a problem-solver who delivers results. You'll shape product direction by deeply understanding the Amazon customer ...
Your ability to transform limitations into innovative solutions will set you apart as a problem-solver who delivers results. You'll shape product direction by deeply understanding the Amazon customer ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... You are a problem solver and are comfortable performing a variety of procedures and troubleshooting ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... You are a problem solver and are comfortable performing a variety of procedures and troubleshooting ...
Your ability to transform limitations into innovative solutions will set you apart as a problem-solver who delivers results. You'll shape product direction by deeply understanding the Amazon customer ...
Your ability to transform limitations into innovative solutions will set you apart as a problem-solver who delivers results. You'll shape product direction by deeply understanding the Amazon customer ...
Amazon Problem Solver information
What is an Amazon Problem Solver?
Amazon Problem Solvers are associates who specialize in identifying and resolving issues that arise in Amazon fulfillment centers. Their main responsibilities include troubleshooting problems with inventory, investigating missing or damaged items, and ensuring smooth workflow processes. They work closely with other team members and management to address operational challenges quickly and efficiently, helping to maintain high standards of accuracy and productivity. This role requires strong analytical skills, attention to detail, and effective communication abilities.
What are the key skills and qualifications needed to thrive as an Amazon Problem Solver, and why are they important?
To thrive as an Amazon Problem Solver, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (such as Amazon's proprietary tools), handheld scanners, and inventory tracking software is typically required. Effective communication, adaptability, and teamwork are crucial soft skills for resolving issues and coordinating with various departments. These skills and qualities ensure efficient problem resolution, minimize operational disruptions, and help maintain high productivity and safety standards in fast-paced fulfillment environments.
What are common challenges faced by Amazon Problem Solvers and how can they be managed?
Amazon Problem Solvers often encounter high-paced environments where quick thinking and attention to detail are essential. Common challenges include troubleshooting process bottlenecks, resolving inventory discrepancies, and coordinating with multiple departments to ensure workflow continuity. To manage these challenges, it's important to communicate clearly with team members, stay organized, and proactively seek support from supervisors when complex issues arise. Embracing continuous learning and leveraging Amazon's internal resources can also help Problem Solvers adapt and excel in their roles.
What is the difference between Amazon Problem Solver vs Amazon Customer Service Associate?
| Aspect | Amazon Problem Solver | Amazon Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; problem-solving skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote or on-site, focused on resolving complex issues | Remote or on-site, handling customer inquiries |
| Employer & Industry Usage | Amazon logistics, tech support, and troubleshooting teams | Amazon customer support centers and call centers |
| Common Search & Comparison | Often compared for troubleshooting and problem resolution roles | Compared for customer interaction and service roles |
The Amazon Problem Solver typically handles complex issues requiring analytical skills, often in technical or logistics contexts, while the Amazon Customer Service Associate focuses on assisting customers with inquiries and support. Both roles are essential in Amazon's customer service ecosystem but differ in scope and responsibilities.
How to become an Amazon Problem Solver?
To become an Amazon Problem Solver, candidates typically need strong analytical and communication skills, experience in troubleshooting or customer service, and familiarity with Amazon's systems and policies. Relevant skills may include problem-solving, attention to detail, and proficiency with tools like CRM or ticketing software. A background in logistics, operations, or technical support can also be beneficial.
What does an Amazon Problem Solver do at Amazon?
An Amazon Problem Solver is responsible for resolving customer issues related to orders, deliveries, and account concerns by analyzing data and providing solutions. They often use tools like internal systems and communication platforms, working in a fast-paced environment to ensure customer satisfaction and operational efficiency.
More about Amazon Problem Solver jobs
What cities are hiring for Amazon Problem Solver jobs?
Cities with the most Amazon Problem Solver job openings:
What are the most commonly searched types of Amazon Problem Solver jobs?
The most popular types of Amazon Problem Solver jobs are:
What job categories do people searching Amazon Problem Solver jobs look for?
The top searched job categories for Amazon Problem Solver jobs are:
Robotics Systems Field Engineer , Amazon RIVR
Austin, TX • On-site
Amazon •
IT Services • 10K+ employees10,000+ employees
7.4
Based on 7,119 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Good employer
Recommended by students
Paid breaks
Respectful managers
Good training
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments.
Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.
Key job responsibilities
Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.
About the team
Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed
By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US
