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Amazon Problem Solver Jobs (NOW HIRING)

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Software Development Manager, Amazon Quick

New York, NY · On-site

$135.10K - $178.30K/yr

Amazon Quick is a generative AI-powered assistant that can answer questions, provide summaries ... We are looking for a Software Development Manager who is a creative problem-solver, thrives in a ...

Route 64 Logistics

Amazon Delivery Driver

Anaheim, CA · On-site

$18.50 - $19/hr

Amazon DXC3 - 3370 La Palma Ave, Anaheim CA, 92806 About Us: * We are a small to medium-size ... Independent problem solver who is passionate about customer service. * Able to lift packages (up to ...

Route 64 Logistics

Amazon Delivery Driver

Anaheim, CA

$18.50 - $19/hr

Amazon DXC3 - 3370 La Palma Ave, Anaheim CA, 92806 About Us: * We are a small to medium-size ... Independent problem solver who is passionate about customer service. * Able to lift packages (up to ...

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Amazon Problem Solver information

What are the key skills and qualifications needed to thrive as an Amazon Problem Solver, and why are they important?

To thrive as an Amazon Problem Solver, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (such as Amazon's proprietary tools), handheld scanners, and inventory tracking software is typically required. Effective communication, adaptability, and teamwork are crucial soft skills for resolving issues and coordinating with various departments. These skills and qualities ensure efficient problem resolution, minimize operational disruptions, and help maintain high productivity and safety standards in fast-paced fulfillment environments.

What are some common challenges faced by Amazon Problem Solvers and how can they be effectively managed?

Amazon Problem Solvers often encounter high-paced environments where quick thinking and attention to detail are essential. Common challenges include troubleshooting process bottlenecks, resolving inventory discrepancies, and coordinating with multiple departments to ensure workflow continuity. To manage these challenges, it's important to communicate clearly with team members, stay organized, and proactively seek support from supervisors when complex issues arise. Embracing continuous learning and leveraging Amazon's internal resources can also help Problem Solvers adapt and excel in their roles.

What are Amazon Problem Solvers?

Amazon Problem Solvers are associates who specialize in identifying and resolving issues that arise in Amazon fulfillment centers. Their main responsibilities include troubleshooting problems with inventory, investigating missing or damaged items, and ensuring smooth workflow processes. They work closely with other team members and management to address operational challenges quickly and efficiently, helping to maintain high standards of accuracy and productivity. This role requires strong analytical skills, attention to detail, and effective communication abilities.

What is the difference between Amazon Problem Solver vs Amazon Customer Service Associate?

AspectAmazon Problem SolverAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, focused on resolving complex issuesRemote or on-site, handling customer inquiries
Employer & Industry UsageAmazon logistics, tech support, and troubleshooting teamsAmazon customer support centers and call centers
Common Search & ComparisonOften compared for troubleshooting and problem resolution rolesCompared for customer interaction and service roles

The Amazon Problem Solver typically handles complex issues requiring analytical skills, often in technical or logistics contexts, while the Amazon Customer Service Associate focuses on assisting customers with inquiries and support. Both roles are essential in Amazon's customer service ecosystem but differ in scope and responsibilities.

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What cities are hiring for Amazon Problem Solver jobs? Cities with the most Amazon Problem Solver job openings:
What are the most commonly searched types of Amazon Problem Solver jobs? The most popular types of Amazon Problem Solver jobs are:
What job categories do people searching Amazon Problem Solver jobs look for? The top searched job categories for Amazon Problem Solver jobs are:
Amazon Problem Solver jobs near you
Infographic showing various Amazon Problem Solver job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 53% Physical, 42% Hybrid, and 5% Remote job distribution.
Data Scientist, Amazon Devices, Devices Sales & Marketing

Data Scientist, Amazon Devices, Devices Sales & Marketing

Amazon

Bellevue, WA

Full-time

Posted 18 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,788 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

The candidate in this role will own delivery of science products and solutions to help Amazon Devices Sales and Marketing org. make better decisions: product recommendations to customers, segmentation, financial incrementality of marketing initiatives, A/B testing etc.
Key job responsibilities
The Amazon Devices organization designs, produces and markets Echo Speakers, Kindle e-readers, Fire Tablets, Fire TV Streaming Media Players, Ring and Blink Smart Home & Security products. We are constantly looking to innovate on behalf of customers with new devices in existing or new categories or improving customer experience on existing platforms

The Devices Data Services (DDS) team provides Data Science, Analytics and Engineering support to the broader organization to enable Sales and Marketing activities across all these product lines.
We are looking for an innovative, hands-on and customer-obsessed Data Scientist who can be a strategic partner to the product managers and engineers on the team. Our projects span multiple organizations and require coordination of experimentation, economic and causal analysis, and building predictive machine learning models. A successful candidate will be a problem solver who enjoys diving into data, is excited by difficult modeling challenges, is motivated to build something that will eventually become a production software system, and possesses strong communication skills to effectively interface between technical and business teams.
In this role, you will be a technical expert with massive impact

You will take the lead on developing
advanced ML systems that are key to reaching our customers with the right recommendations at the right time. Your work will directly impact the success of Amazon's growing Devices business. You will work across diverse science/engineering/business teams.

You will work on critical data science problems, building high quality, reliable, accurate, and consistent code sets that are aligned with our business needs.
Key Performance Areas
- Implement statistical or machine learning methods to solve specific business problems.
- Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters.
- Directly contribute to development of modern automated recommendation systems
- Build customer-facing reporting tools to provide insights and metrics to track model performance and explain variance
- Collaborate with researchers, software developers, and business leaders to define product requirements, provide analytical support, and communicate feedback
A day in the life
You will work with other scientists, engineers, product managers, and marketers to develop new products that benefit our customers and help us reach our business goals. You will own solutions from end to end: conceptualization, prioritization, development, delivery, and productionalization.
About the team
We are a full stack science team that empowers product, marketing, and other business leaders to better understand customers who use Amazon devices, make decisions on product development or optimization, and measure the effectiveness of their efforts against our customer's expectation

Our focus area is to build analytical frameworks that help the organization either access data, better understand the decisions customers are making and why, or assess customer satisfaction.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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