Job Title: Support Engineer
Locations: Westerville, OH / Phoenix, AZ(Onsite)
Duration: Long Term
Description:
Shift 1: 6AM – 3PM
Shift 2: 2PM – 11PM
- Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
- Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
- Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
- Escalate issues to Level 2/3 teams as needed, following escalation protocols.
- Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
- Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
- Assist in patch management and server reboots during maintenance windows.
- Maintain awareness of ongoing issues, scheduled maintenance, and outages.