WSP is initiating a search for a Back Office Operations Manager - Tolling Operations! This role will be located out of Concord, NH. Position Summary WSP is seeking a Back Office Operations Managerto ...
65 Wsp Operations Jobs Hiring Near You
WSP is initiating a search for a Back Office Operations Manager - Tolling Operations! This role will be located out of Concord, NH. Position Summary WSP is seeking a Back Office Operations Managerto ...
WSP is initiating a search for a Back Office Operations Manager - Tolling Operations! This role will be located out of Concord, NH. Position Summary WSP is seeking a Back Office Operations Manager to ...
WSP is initiating a search for a Back Office Operations Manager - Tolling Operations! This role will be located out of Concord, NH. Position Summary WSP is seeking a Back Office Operations Manager to ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Oversee large-scale construction programs and ensures successful delivery aligned with WSP's operational objectives, client goals, and industry best practices. Leads innovation in construction ...
Construction Manager
Houston, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
Construction Manager
Houston, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
Responsible for strategic oversight, alignment of field operations with the contract execution, and leading the execution of WSP's construction management scope of work for a high voltage electrical ...
Responsible for strategic oversight, alignment of field operations with the contract execution, and leading the execution of WSP's construction management scope of work for a high voltage electrical ...
Responsible for strategic oversight, alignment of field operations with the contract execution, and leading the execution of WSP's construction management scope of work for a high voltage electrical ...
Responsible for strategic oversight, alignment of field operations with the contract execution, and leading the execution of WSP's construction management scope of work for a high voltage electrical ...
WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team! This position is based out of our Winston-Salem, NC office.
WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team! This position is based out of our Winston-Salem, NC office.
WSP is initiating a search for a Tolling Operations Project Manager! This role will be located out of Concord, NH. Position Summary WSP is seeking a highly experienced Tolling Operations Project ...
WSP is initiating a search for a Tolling Operations Project Manager! This role will be located out of Concord, NH. Position Summary WSP is seeking a highly experienced Tolling Operations Project ...
WSP is initiating a search for a Tolling Operations Project Manager! This role will be located out of Concord, NH. Position Summary WSP is seeking a highly experienced Tolling Operations Project ...
WSP is initiating a search for a Tolling Operations Project Manager! This role will be located out of Concord, NH. Position Summary WSP is seeking a highly experienced Tolling Operations Project ...
Construction Manager
Houston, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
Construction Manager
Houston, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team! This position is based out of our Winston-Salem, NC office.
WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team! This position is based out of our Winston-Salem, NC office.
We are WSP. The Opportunity Build the Future with Us As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within ...
We are WSP. The Opportunity Build the Future with Us As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within ...
We are WSP. The Opportunity Build the Future with Us As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within ...
We are WSP. The Opportunity Build the Future with Us As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within ...
Senior Construction Manager
Dallas, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
Senior Construction Manager
Dallas, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
This position can be based out of any of our WSP USA Property & Building offices in the Central Region, strong preference for our Dallas or Houston, TX offices. Your Impact General Operations Duties
This position can be based out of any of our WSP USA Property & Building offices in the Central Region, strong preference for our Dallas or Houston, TX offices. Your Impact General Operations Duties
This position can be based out of any of our WSP USA Property & Building offices in the Central Region, strong preference for our Dallas or Houston, TX offices. Your Impact General Operations Duties
This position can be based out of any of our WSP USA Property & Building offices in the Central Region, strong preference for our Dallas or Houston, TX offices. Your Impact General Operations Duties
Senior Construction Manager
Dallas, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
Senior Construction Manager
Dallas, TX · On-site
... WSP's operational goals. * Serves as a recognized authority across the organization in construction management, mentoring senior professionals, and leading the advancement of best practices ...
WSP Jobs Information
Do workers at WSP get paid breaks?
Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
45% of people say they don’t get paid breaks.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
Does WSP pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
At WSP, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from WSP affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between March 2025 and May 2026.
100% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at WSP?
Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
91% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
- 59% of people with changing schedules find out their shifts one week or less ahead of time.
- 18% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 18% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers at WSP worry about hours?
Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do WSP workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.
52% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.
How easy is it for WSP workers to change shifts?
Most people find it easy to change shifts.
88% of people report that it’s easy to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
88% of people report that it’s easy to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at WSP?
Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.
89% of people report it’s easy to get time off.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.
Do WSP managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
Do jobs at WSP spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to take sick days at WSP?
Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a WSP job good for students?
Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
100% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
Is working at WSP good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at WSP feel treated with respect by their managers?
Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at WSP get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and May 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and May 2026.
Is it stressful to work at WSP?
Some people feel stressed out here.
39% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
39% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at WSP enjoy their jobs?
Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at WSP recommend working with their team?
Most people recommend working with their team.
74% of people report that they would recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.
74% of people report that they would recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at WSP?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at WSP?
Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and May 2026.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people think WSP’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
61% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.
61% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers feel well informed about how WSP is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular job types at Wsp?
What are the most popular jobs at Wsp?
What are the most popular categories at Wsp?
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 9 days ago
WSP rating
8.5
Based on 67 frontline employees who took The Breakroom Quiz
15th of 57 rated business consultants
Job description
Job Description
WSP is initiating a search for a Back Office Operations Manager - Tolling Operations!
This role will be located out of Concord, NH.
Position Summary
WSP is seeking a Back Office Operations Managerto lead day-to-day operations for a high-volume customer service organization supporting complex, transaction-based services. The Contact Center Manager is accountable for delivering exceptional customer experience while consistently meeting and exceeding KPIs and SLAs related to responsiveness, quality, compliance, and productivity. This role partners closely with technology, operations, finance, and client stakeholders to ensure operational readiness, performance stability, and continuous improvement across all customer contact channels.
Operational Leadership & Service Delivery
KPI / SLA Performance Management
Workforce Management & Planning
People Leadership & Development
Process, Compliance & Controls
Technology & Cross-Functional Collaboration
Vendor Coordination
Required Qualifications
Required Skills
Key Success Factors
#LI-MC1
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
WSP is initiating a search for a Back Office Operations Manager - Tolling Operations!
This role will be located out of Concord, NH.
Position Summary
WSP is seeking a Back Office Operations Managerto lead day-to-day operations for a high-volume customer service organization supporting complex, transaction-based services. The Contact Center Manager is accountable for delivering exceptional customer experience while consistently meeting and exceeding KPIs and SLAs related to responsiveness, quality, compliance, and productivity. This role partners closely with technology, operations, finance, and client stakeholders to ensure operational readiness, performance stability, and continuous improvement across all customer contact channels.
Operational Leadership & Service Delivery
- Lead end-to-end contact center operations across inbound and outbound channels
- Over see all operations of Customer Walk in Centers
- Establish operational rhythms including daily huddles and performance reviews
- Ensure compliance with SOPs and customer service standards
- Drive readiness for new initiatives and operational changes
- Strong understanding of E-ZPass and interoperability preferred
KPI / SLA Performance Management
- Own and drive performance against KPIs and SLAs
- Monitor service levels such as ASA, AHT, FCR, CSAT and adherence
- Implement corrective actions to address performance gaps
- Develop and present performance dashboards to stakeholders
Workforce Management & Planning
- Support forecasting, scheduling, and staffing models
- Manage intraday staffing and adherence
- Ensure coverage during peak volumes and service fluctuations
People Leadership & Development
- Lead supervisors, team leads, and frontline staff
- Implement coaching and performance management frameworks
- Support training, onboarding, and knowledge management
Process, Compliance & Controls
- Ensure compliance with regulatory and operational requirements
- Maintain SOPs and audit documentation
- Support audits and compliance initiatives
Technology & Cross-Functional Collaboration
- Partner with IT and product teams on system enhancements
- Support system testing, releases, and operational readiness
- Collaborate across operations and back-office teams
Vendor Coordination
- Assist with managing vendor relationships and performance
- Drive accountability and corrective action plans
Required Qualifications
- Bachelor's degree or equivalent experience
- 7+ years of contact center experience with 3+ years in leadership roles
- Proven experience managing KPIs and SLAs in high-volume environments
- Experience in regulated or public sector environments preferred
Required Skills
- Strong knowledge of contact center operations and customer service models
- Experience interpreting and improving performance metrics
- Workforce management and scheduling knowledge
- Leadership, communication, and stakeholder management skills
- Familiarity with contact center tools and reporting platforms
Key Success Factors
- Consistently meets or exceeds SLAs and KPIs
- Builds high-performing and engaged teams
- Drives continuous improvement and operational efficiency
#LI-MC1
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
About WSP
Sourced by ZipRecruiter
Industry
Civil engineering construction
Company size
10,000+ Employees
Headquarters location
Kowloon Bay, Kowloon, CN