97 Wolters Kluwer Technical Support Associate Jobs Hiring Near You

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here

Hybrid: 8 days a month, in any Wolters Kluwer office, located in Central or Eastern time zone.

Our Locations: Contact Wolters Kluwer | Wolters Kluwer

What We Offer:

The Technical Writer role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

As a Technical Writer, you will support the development and enhancement of technical documentation for the organization. You will work more independently, assisting in gathering detailed technical information and drafting comprehensive documents. Your role will involve collaborating with technical staff to ensure accuracy and completeness, contributing to the effective use of products by end-users.

Key Tasks:

• Draft and edit detailed technical documents with minimal supervision.

• Conduct detailed interviews with technical staff to gather comprehensive product information.

• Review and adhere to advanced documentation templates and guidelines.

• Proofread documents for grammar, consistency, and clarity.

• Assist in the development of technical illustrations and diagrams.

• Conduct initial testing of documentation for usability and accuracy.

• Manage document versions and updates independently.

• Collaborate with cross-functional teams to ensure documentation meets user needs.

• Utilize advanced documentation tools for content creation and management.

• Ensure all documentation maintains consistency with company editorial standards.

You're a Great Fit if You Have:

• Bachelor's degree or equivalent related work experience.

• Technical Writing: Intermediate ability to draft and edit comprehensive technical documents.

• Information Gathering: Proficiency in conducting detailed information gathering from technical experts.

• Proofreading: Enhanced skills in reviewing documents for consistency and clarity.

• Document Management: Independent management of document versions and updates.

• Collaboration: Effective collaboration with cross-functional teams.

• Illustration Development: Ability to assist in creating technical illustrations and diagrams.

• Documentation Tools: Proficiency in advanced tools for content creation and management.

• Editorial Standards: Consistent adherence to company terminology and editorial guidelines.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, includingMedical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.