POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual ... The Customer Success Manager interfaces daily with the customers and logistics. The Customer ...

96 Vertiv Logistics Jobs Hiring Near You
POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual ... The Customer Success Manager interfaces daily with the customers and logistics. The Customer ...
Support parts and logistics readiness, including spare strategy, service kits, and materials ... The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our ...
Support parts and logistics readiness, including spare strategy, service kits, and materials ... The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our ...
Build and maintain total landed cost models incorporating raw material, labor, overhead, logistics ... Vertiv solves the most important challenges facing today's data centers, communication networks and ...
Build and maintain total landed cost models incorporating raw material, labor, overhead, logistics ... Vertiv solves the most important challenges facing today's data centers, communication networks and ...
Global Product Manager - Mechanical Flushing for High Density Cooling Systems
Westerville, OH · On-site
Global Product Manager - Project Services, Fluid Management Vertiv | Global Services Business Unit ... Partner with strategic fluid, chemical, filtration, testing, and logistics providers to define ...
Global Product Manager - Mechanical Flushing for High Density Cooling Systems
Westerville, OH · On-site
Global Product Manager - Project Services, Fluid Management Vertiv | Global Services Business Unit ... Partner with strategic fluid, chemical, filtration, testing, and logistics providers to define ...
Senior Program Manager, Operations Strategy
Westerville, OH · On-site
$111K - $112K/yr
At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that ... Manufacturing Excellence, Global Quality, SIOP/Material Management, Logistics, Talent & Competency ...
Senior Program Manager, Operations Strategy
Westerville, OH · On-site
$111K - $112K/yr
At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that ... Manufacturing Excellence, Global Quality, SIOP/Material Management, Logistics, Talent & Competency ...
Build and maintain total landed cost models incorporating raw material, labor, overhead, logistics ... Vertiv solves the most important challenges facing today's data centers, communication networks and ...
Build and maintain total landed cost models incorporating raw material, labor, overhead, logistics ... Vertiv solves the most important challenges facing today's data centers, communication networks and ...
Company Overview Vertiv, a global organization with 31,000 employees and a turnover of 8 billion ... logistics, service, marketing, sales and other cross-functional groups) to the successful ...
Company Overview Vertiv, a global organization with 31,000 employees and a turnover of 8 billion ... logistics, service, marketing, sales and other cross-functional groups) to the successful ...
Company Overview Vertiv, a global organization with 31,000 employees and a turnover of 8 billion ... logistics, service, marketing, sales and other cross-functional groups) to the successful ...
Company Overview Vertiv, a global organization with 31,000 employees and a turnover of 8 billion ... logistics, service, marketing, sales and other cross-functional groups) to the successful ...
Site Lead, Busbar
Columbus, OH · On-site
The site leader is the primary Vertiv Service representative for large jobs, from factory testing ... Coordinate with order management, plant production, logistics, contractors, services, and warranty ...
Site Lead, Busbar
Columbus, OH · On-site
The site leader is the primary Vertiv Service representative for large jobs, from factory testing ... Coordinate with order management, plant production, logistics, contractors, services, and warranty ...
Site Lead, Busbar
Columbus, OH · On-site
The site leader is the primary Vertiv Service representative for large jobs, from factory testing ... Coordinate with order management, plant production, logistics, contractors, services, and warranty ...
Site Lead, Busbar
Columbus, OH · On-site
The site leader is the primary Vertiv Service representative for large jobs, from factory testing ... Coordinate with order management, plant production, logistics, contractors, services, and warranty ...
... management, logistics, and demand planning * Ability to translate supply chain business ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
... management, logistics, and demand planning * Ability to translate supply chain business ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
... management, logistics, and demand planning * Ability to translate supply chain business ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
... management, logistics, and demand planning * Ability to translate supply chain business ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
This position will be focused both internally (within Vertiv) and externally (customer-facing) and ... Coordinates with order management, plant production, logistics, contractors, services and warranty ...
Lead integration across plant operations, manufacturing processes, supply chain, logistics ... Standardize core operational processes and governance in alignment with the Vertiv Operating System.
Lead integration across plant operations, manufacturing processes, supply chain, logistics ... Standardize core operational processes and governance in alignment with the Vertiv Operating System.
Support parts and logistics readiness for power systems, including spare strategy for MV equipment ... The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our ...
Support parts and logistics readiness for power systems, including spare strategy for MV equipment ... The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our ...
Senior ERP Product Owner - Services
Westerville, OH · On-site
$121K - $161K/yr
Understanding of field workforce management, spare parts logistics, and customer entitlement ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
Senior ERP Product Owner - Services
Westerville, OH · On-site
$121K - $161K/yr
Understanding of field workforce management, spare parts logistics, and customer entitlement ... Financial Strength VERTIV BEHAVIORS * Own it * Act with urgency * Foster a customer-first mindset
Senior ERP Product Owner - Services
Westerville, OH · On-site
$150 - $210/hr
Understanding of field workforce management, spare parts logistics, and customer entitlement ... Up to 15% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help ...
Senior ERP Product Owner - Services
Westerville, OH · On-site
$150 - $210/hr
Understanding of field workforce management, spare parts logistics, and customer entitlement ... Up to 15% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help ...
Vertiv Jobs Information
What is it like to work at Vertiv?
As a global leader in data center and IT infrastructure, Vertiv employs a diverse team of experts in various fields, including engineering, sales, and customer support, working together to design and deliver mission-critical solutions that power the world's most complex data centers and networks.
Working at Vertiv may appeal to candidates who are passionate about technology, enjoy working in a fast-paced and collaborative environment, and are driven to make a meaningful impact in the rapidly evolving data center and IT infrastructure industry.
What makes Vertiv an attractive place to work?
Do workers at Vertiv get paid breaks?
90% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
Does Vertiv pay people when they’re sick?
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
At Vertiv, are sick days and vacation days separate paid time off?
68% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from Vertiv affordable enough for their workers?
80% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Vertiv?
94% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 23% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 23% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Vertiv worry about hours?
91% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Vertiv workers get to choose the shifts they work?
55% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Vertiv workers to change shifts?
87% of people report that it’s hard to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Vertiv?
84% of people report it’s easy to get time off.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Vertiv managers change schedules at the last minute?
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Vertiv spill into time workers aren’t paid for?
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Vertiv?
38% of people report that it’s hard to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at Vertiv good if you’re a parent or caregiver?
52% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Vertiv feel treated with respect by their managers?
74% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Vertiv get to take their breaks without interruption?
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Vertiv?
72% of people say they often feel stressed at work.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Vertiv enjoy their jobs?
39% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Vertiv recommend working with their team?
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Vertiv?
53% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Vertiv?
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think Vertiv’s headquarters understands what’s happening where they work?
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Vertiv is doing?
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular job types at Vertiv?
What are the most popular jobs at Vertiv?
What are the most popular categories at Vertiv?

Customer Success Manager, Global Strategic Account Execution
Westerville, OH • On-site
Other
Posted 15 days ago
Vertiv rating
6.8
Based on 65 frontline employees who took The Breakroom Quiz
372nd of 494 rated machine equipment manufacturers
Job description
POSITION SUMMARY
The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments.
RESPONSIBILITIES
- Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports.
- Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts.
- Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract.
- Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized.
- Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts.
- Initiates Root Cause Analysis Reports (RCARs) for failed parts.
- Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority.
- Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
- Actively participates in process mapping, documentation, and continuous improvement.
- Other duties as assigned.
- This role may be hired at a higher or lower level dependent upon the selected candidate's experience.
- 7-10 years experience
- Excellent communication, both written and verbal
- Excellent customer service skills
- Excellent organizational, analytical, and interpersonal skills
- Ability to work and multi-task in a fast-paced environment
- Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments.
- Ability to work and multi-task in a fast-paced matrix environment
- Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
- A high degree of problem-solving ability, creativity and independent judgment.
- The ability to think and act strategically, utilizing account plans to set specific account objectives.
- Work with minimal supervision.
- Bachelor's degree preferred
- Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement.
- Ability to take after hours call during evening, weekends and holidays.
- Report in office full time Monday-Friday (Westerville, Ohio)
- 25%
About Us
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.