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Trilon Group
Trilon Group

81 Trilon Group Lead Engineer Jobs Hiring Near You

Trilon Group

Product Support Analyst

$67K - $89K/yr

Work with Lead Engineers to communicate bugs with clear technical context * Collaborate with the AI ... Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.

Trilon Group

$150K - $200K/yr

... Trilon is a holding company that buys and builds market-leading engineering services companies ... Actively lead and grow the Business Unit while collaborating with and supporting other Business ...

Trilon

React Native Engineer

Trilon is building a supercharged, technology-enabled future for our people and partners. The React ... You work closely with the Lead Engineer, Applied AI Engineer, and Senior Product Designer to ensure ...

Greenpoint Technologies

Engineering Group Lead

Bothell, WA · On-site

$114K - $150K/yr

Identifies, documents and reports risk, challenges and lessons learned to the Project Engineer and ... Lead Engineer and/or aircraft completions experience preferred. Employees working on programs ...

Greenpoint Technologies

Engineering Group Lead

Denton, TX · On-site

$96K - $126K/yr

Identifies, documents and reports risk, challenges and lessons learned to the Project Engineer and ... Lead Engineer and/or aircraft completions experience preferred. Employees working on programs ...

Greenpoint Technologies

Engineering Group Lead

Bothell, WA

$114K - $150K/yr

Identifies, documents and reports risk, challenges and lessons learned to the Project Engineer and ... Lead Engineer and/or aircraft completions experience preferred. Employees working on programs ...

Apex Engineering Group

Lead Engineer

Fargo, ND · On-site

$100K - $132K/yr

Cloud, or Minnetonka, MN) Apex Engineering Group has an opening for a Lead Engineer working in our Water Group. Primary responsibilities include managing a team of engineers, technicians, and support ...

Apex Engineering Group

Lead Engineer

Dickinson, ND · On-site

$97K - $128K/yr

Cloud, or Minnetonka, MN) Apex Engineering Group has an opening for a Lead Engineer working in our Water Group. Primary responsibilities include managing a team of engineers, technicians, and support ...

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Trilon Group Jobs Information

What is it like to work at Trilon Group?

Trilon Group appears to be a collaborative and dynamic organization that prioritizes innovation and teamwork. The company's structure is designed to foster a culture of open communication, with a flat organizational hierarchy and cross-functional teams working together to drive projects forward. As a result, Trilon Group may appeal to candidates who value a fast-paced and entrepreneurial work environment, with opportunities to contribute to cutting-edge projects and develop their skills in a supportive and inclusive team.

What makes Trilon Group an attractive place to work?

Trilon Group is a leading real estate investment and development company with a strong reputation for delivering high-quality projects and a commitment to long-term growth. The company's workplace culture values innovation, collaboration, and open communication, providing employees with opportunities to contribute to cutting-edge projects and work with a diverse team of professionals. By joining Trilon Group, individuals can expect to be part of a dynamic organization that offers opportunities for professional growth, skill development, and making a meaningful impact in the industry.

What other companies are hiring for Lead Engineer jobs?

What are the most popular jobs at Trilon Group?

What are the most popular categories at Trilon Group?

Infographic showing various Lead Engineer job openings at Trilon Group in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Product Support Analyst

Trilon Group

Remote

$67K - $89K/yr

Full-time

Re-posted 20 days ago

Job description

Description
Trilon is building a supercharged, technology-enabled future for our people and partners. The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. 
This is not a traditional helpdesk role. You are responsible for capturing, structuring, and translating real-world user feedback into actionable insight that improves the platform. You ensure that what engineers, project managers, and field staff experience day to day is clearly understood by the teams building and improving the tools. 
You receive and triage support requests across the platform, diagnosing whether issues stem from bugs, user error, training gaps, or product design gaps. You route issues to the appropriate teams with enough clarity and context to drive resolution, while also identifying patterns that should influence product priorities. 
You maintain a structured view of platform performance through issues, trends, and recurring themes. Your output is not just resolved tickets, but a continuous signal that helps Product Managers, engineers, and leadership understand how the platform is performing in real workflows. 
This role requires strong communication skills, structured thinking, and curiosity about how and why issues occur. You are organized, detail-oriented, and motivated by turning user friction into product improvement.

Key Responsibilities

Issue Intake and Triage 
  • Receive and manage support requests from engineers, project managers, and field staff 
  • Diagnose issues and categorize them as bugs, user errors, training gaps, or product gaps 
  • Gather sufficient detail to ensure issues can be understood, reproduced, and resolved 
  • Route issues to the appropriate Product Manager, engineer, or enablement resource 
User Feedback and Signal Capture 
  • Capture qualitative and quantitative feedback from users across the platform 
  • Identify recurring issues, patterns, and areas of friction 
  • Distinguish between one-off issues and systemic product problems 
  • Ensure user signal is clearly communicated to the product and engineering teams 
Training Content Development 
  • Develop and maintain training materials for newly released tools and features 
  • Create clear, practical documentation, guides, and walkthroughs based on real user needs 
  • Translate common issues and questions into reusable training content 
  • Continuously update training materials based on product changes and user feedback 
Cross-Functional Collaboration 
  • Partner with Product Managers to ensure recurring issues inform backlog prioritization 
  • Work with Lead Engineers to communicate bugs with clear technical context 
  • Collaborate with the AI Enablement Manager to identify training or onboarding gaps 
  • Support alignment between support insights and product improvements 
Documentation and Tracking 
  • Maintain a structured record of issues, resolutions, and trends 
  • Track issue status, resolution timelines, and recurring themes 
  • Build and maintain documentation that provides visibility into platform performance 
  • Ensure consistency in how issues are logged, categorized, and reported 
Trend Analysis and Insight Generation 
  • Analyze support data to identify patterns and systemic issues 
  • Provide regular summaries of key insights to product and engineering leadership 
  • Highlight areas where product design, performance, or training needs improvement 
  • Contribute to a continuous feedback loop between users and builders 
Continuous Improvement 
  • Identify opportunities to improve support processes, tools, and workflows 
  • Help refine intake, triage, and escalation practices as the platform scales 
  • Contribute to building a more proactive and insight-driven support function 

Skills, Knowledge and Expertise
  • 3+ years of experience in product support, technical support, or a related role 
  • Experience supporting software products in an enterprise or professional services environment 
  • Strong ability to diagnose and categorize issues across technical and non-technical domains 
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical users 
  • Strong organizational and documentation skills, with attention to detail 
  • Ability to identify patterns and trends from user feedback and support data 
  • Experience working with ticketing or support management systems 
  • Ability to clearly communicate issues to engineering teams with sufficient technical context 
  • Experience collaborating with product managers and engineering teams 
  • Strong problem-solving skills and curiosity about root causes of issues 
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment 
  • Familiarity with AI-powered tools or enterprise platforms is a plus 
  • Experience in AEC, engineering, or project-based professional services environments is a strong advantage 


About Trilon
Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation’s best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.