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Sinclair Customer Metrics
Sinclair Customer Metrics

60 Sinclair Entertainment Jobs Hiring Near You

Jack Entertainment

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

This will involve working with customer support colleagues, team managers, and Jack Entertainment ... Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving ...

Jack Entertainment

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

This will involve working with customer support colleagues, team managers, and Jack Entertainment ... Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving ...

JACK Entertainment

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

This will involve working with customer support colleagues, team managers, and Jack Entertainment ... Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving ...

Higgsfield

Head of Entertainment GTM

San Francisco, CA · On-site

$250 - $320/hr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Higgsfield

Head of Entertainment GTM

Los Angeles, CA · On-site

$250 - $320/hr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Digital Remedy

Product Owner

Hunt Valley, MD

$88K - $110K/yr

At Sinclair, we are looking for a Product Owner who is passionate about building software products ... Natural empathy for customers and commitment to discovering and solving their problems. * Ability ...

Higgsfield

Head of Entertainment GTM

San Francisco, CA · On-site

$250K - $320K/yr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Higgsfield

Head of Entertainment GTM

Los Angeles, CA · Remote

$250K - $320K/yr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Higgsfield AI

Head of Entertainment GTM

Los Angeles, CA · On-site

$250K - $320K/yr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Higgsfield

Head of Entertainment GTM

San Francisco, CA · Remote

$250K - $320K/yr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

Higgsfield

Head of Entertainment GTM

San Francisco, CA · On-site

$250K - $320K/yr

Role Overview We are seeking a Head of Entertainment GTM to build and lead our entertainment ... metrics. * Ensure efficient handoffs between growth, partnerships, sales, customer success, and ...

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Sinclair Customer Metrics Jobs Information

What is it like to work at Sinclair?

Sinclair is a media company that values innovation and community engagement, fostering a dynamic work environment that encourages collaboration and creativity.

The company operates a decentralized structure, with teams working across various locations to produce and distribute content, including news, sports, and entertainment programming. Sinclair's mission is to provide high-quality, engaging content to diverse audiences through its extensive network of television stations and digital platforms.

Working at Sinclair may appeal to candidates who are passionate about storytelling, community involvement, and the media industry, as the company offers opportunities for professional growth and development in a fast-paced, dynamic environment.

What makes Sinclair an attractive place to work?

Sinclair is a leading provider of technology and services, with a strong reputation for innovation and expertise in its field. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities to work on cutting-edge projects and develop new skills. Joining Sinclair can provide a chance to contribute to the company's mission and make a meaningful impact, while also advancing one's career and achieving personal and professional goals.
What are the most popular job types at Sinclair?
    What are the most popular jobs at Sinclair?
    What are the most popular categories at Sinclair?
    Infographic showing various Entertainment job openings at Sinclair in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Physical job distribution.

    Customer Experience Associate

    Jack Entertainment

    Cleveland, OH • On-site

    $16 - $21.25/hr

    Full-time

    Re-posted 18 days ago

    Jack Entertainment rating

    6.6

    Company rating: 6.6 out of 10

    Based on 13 frontline employees who took The Breakroom Quiz

    99th of 163 rated casinos

    Job description

    The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

    Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

    Essential Functions 

    • Provide excellent customer service via chat, email, and phone.
    • Resolve complaints in a timely and efficient manner.
    • Work with multiple teams to improve the customer experience.
    • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
    • Stay current on all offerings and promotions.
    • Escalate problems as they arise.
    • Constantly evaluate opportunities to enhance the customer journey.
    • Review identification documents for verification.
    • Maintain strict confidentiality of account information.
    • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
    • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
    • Troubleshoot any technical issues.
    • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
    • Participate in the testing of new products and services.
    • Perform additional duties as assigned.

    Knowledge, Skills & Abilities 

    • Self-starter with the ability to positively influence team members.
    • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
    • Online troubleshooting technical issues relating to customers and products.
    • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
    • Goal-driven with strong problem-solving and organizational skills.
    • Proficient working knowledge of computer programs.
    • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
    • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

    Education and Experience 

    • Bachelor’s degree preferred
    • Minimum one year of previous inbound call center experience
    • Type 40 words per minute
    • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
    • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
    • At least 21 years of age.

    Required Certification/License

    • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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