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69 Relativity Workforce Management Analyst Jobs Hiring Near You

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

USAA

Workforce Management Analyst Senior

Phoenix, AZ · Hybrid

$87K - $115K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

USAA

Workforce Management Analyst Senior

San Antonio, TX · Hybrid

$79K - $105K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

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Relativity Jobs Information

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.

What makes Relativity an attractive place to work?

Relativity is a leading provider of cloud-based data platforms for the legal and compliance industries, known for its innovative approach to data management and e-discovery solutions. The company's workplace culture values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a dynamic and supportive environment. Joining Relativity can offer individuals a chance to contribute to the company's mission of making data more accessible and usable, while also advancing their careers in a rapidly evolving industry.

What other companies are hiring for Workforce Management Analyst jobs?

What are the most popular jobs at Relativity?

What are the most popular categories at Relativity?

Infographic showing various Workforce Management Analyst job openings at Relativity in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 35% Physical, and 65% Remote job distribution.

Workforce Management Analyst II

System One Holdings, LLC

Baltimore, MD • On-site

$38.71/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE
Location: Remote (U.S.) - client site in Baltimore, MD (21224)
Type: Contract-to-Hire (high possibility of extension)
Schedule: 40 hours/week
Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you'll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You'll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests-ensuring strong coverage and service levels.
WHAT YOU'LL DO
  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
  • Monitor and report schedule adherence.
  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS
  • Bachelor's degree, OR equivalent experience
    • In lieu of a Bachelor's degree: additional 4 years of relevant experience (in addition to required experience)
  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment
  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE
  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
  • Experience supporting skills-based routing environments and multi-skill scheduling
  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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