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69 Relativity Workforce Management Analyst Jobs Hiring Near You

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

Aquent

Workforce Management Analyst

Foster City, CA · On-site

$61.84 - $68.72/hr

Data Analysis & Reporting: Dive deep into operational and workforce-related datasets to uncover ... Experience working with Workforce Management platforms. * Experience building sophisticated ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start time can be flexible Hybrid Schedule The Workforce Management Analyst is responsible for analyzing ...

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Relativity Jobs Information

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.

What makes Relativity an attractive place to work?

Relativity is a leading provider of cloud-based data platforms for the legal and compliance industries, known for its innovative approach to data management and e-discovery solutions. The company's workplace culture values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a dynamic and supportive environment. Joining Relativity can offer individuals a chance to contribute to the company's mission of making data more accessible and usable, while also advancing their careers in a rapidly evolving industry.

What other companies are hiring for Workforce Management Analyst jobs?

What are the most popular jobs at Relativity?

What are the most popular categories at Relativity?

Infographic showing various Workforce Management Analyst job openings at Relativity in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 28% Physical, 11% Hybrid, and 61% Remote job distribution.

Workforce Management Analyst

Arkansas Foundation for Medical Care

Fort Smith, AR • On-site, Remote

Full-time

PTO

Posted 15 days ago

Job description

Job Title
Workforce Management Analyst
Job Type
Full-Time
Category
Administrative / Clerical
Location
Work from Home FSM Based - Fort Smith, AR 72903 US
Work from Home LR Based - Little Rock, AR 72201 US (Primary)
Education
High School
Travel
Job Description
SCOPE OF POSITION:
A Workforce Management Analyst ensures the call center is properly staffed and operates efficiently by forecasting call volume, scheduling staff, analyzing trends, and providing operational insights. This role directly supports service levels, productivity, and the member experience. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.
ESSENTIAL JOB FUNCTIONS:
  1. Generate schedules for staff based on forecasted volume and workload to ensure adequate staffing to meet service level goals.
  2. Analyze call volume trends, productivity, attrition, and historical performance to forecast staffing needs.
  3. Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in real-time.
  4. Re-Forecast interval and daily transaction volumes (inbound, outbound), handle times and other production metrics by group and report on actual vs. forecasted volume.
  5. Make recommendations and help set priorities when planning and scheduling off-phone activities.
  6. Establish and maintain communication channels to ensure scheduling and resources are met.
  7. Track intraday performance (adherence, queue activity, attendance) and recommend adjustments.
  8. Responsible for analyzing and administering schedule optimizations and approving and administering real time exceptions.
  9. Build and maintain staffing schedules aligned with call arrival patterns to meet service level goals.
  10. Actively scan for and pursue new techniques, industry practices, learning opportunities, tools, and process improvement opportunities
  11. Process schedule event activities and adherence exceptions.
  12. Document work function processes and procedures.
  13. Produce reports from the workforce management system as requested.
  14. Ensure data integrity within WFM system.
  15. Produce dashboards and reports on service levels, AHT, occupancy, shrinkage, and staffing efficiency.
  16. Collaborate with supervisors to address staffing gaps and performance trends.
  17. Identify patterns and recommend workforce strategies to improve efficiency and member satisfaction.
  18. Continuously monitor real-time call center conditions, including service level, queue volume, wait times, agent availability, adherence, and staffing, and recommend immediate adjustments to maintain performance goals.
  19. Develop staffing plans and workload projections for outbound campaigns based on required call attempts, contact rates, completion deadlines, productivity expectations, and available staffing.
  20. Develop short- and long-term staffing projections based on anticipated call volume, workload, growth, seasonality, attrition, absenteeism, training requirements, and business changes.
  21. Track and analyze planned and unplanned shrinkage, including PTO, absenteeism, training, meetings, coaching, system downtime, and other off-phone activities, and incorporate findings into staffing forecasts.
  22. Measure and report forecast accuracy by comparing projected workload, call volume, handle time, and staffing requirements against actual results. Identify variances and adjust future forecasting assumptions accordingly.
  23. Identify current and anticipated staffing shortages, overstaffing, service-level risks, and capacity concerns and proactively communicate recommendations to operational leadership.
  24. Recommend and coordinate intraday staffing actions such as schedule adjustments, movement between inbound and outbound work, voluntary time off, overtime, training adjustments, and other workload-balancing strategies.
  25. Review, process, and track schedule changes, PTO impacts, shift adjustments, meetings, training, and other activities that affect workforce availability and service levels.
  26. Assist leadership with workforce planning during system outages, unexpected volume increases, staffing emergencies, weather events, or other business continuity situations.
  27. Prepare recurring workforce performance summaries for leadership highlighting staffing levels, service level, abandonment, ASA, AHT, occupancy, adherence, shrinkage, productivity, forecast accuracy, and significant operational trends.
  28. Partner with leadership to develop staffing models and workforce requirements for new contracts, lines of business, projects, and inbound/outbound campaigns.
  29. Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Advanced skill level with MS Office (Word, Excel, Outlook, and PowerPoint).
  • Type 25 wpm.
  • Exceptional skills in business English and spelling are required.
  • Good command of the English language and knowledge of punctuation, grammar, and spelling are required.
  • Strong analytical & data interpretation skills.
  • Proficiency with Excel or other analytics tools.
  • Understanding of call center metrics (AHT, SLA, occupancy, shrinkage).
  • Ability to work with multiple systems and large datasets.
  • Effective communication and critical thinking skills.
  • Ability to lead and participate in multi-disciplinary team projects involving professional personnel from several fields.
  • Ability to manage and direct the work of outside consultants, outsourced services, and other external entities.
  • Well-developed planning, organizational development, and business skills.
  • Ability to build and manage partnerships and relationships with a variety of stakeholders required.
  • Strong detail orientation, organizational and project management skills evidencing an ability to respond to multiple projects simultaneously with appropriate sensitivity and tact, including the ability to manage through conflict.
  • Ability to negotiate both financially and conceptually and reach mutually agreeable solutions.
  • Advanced financial analysis skills.
  • Ability to maintain confidentiality.
  • Coaching skills.
  • Creativity.
  • Customer service.
  • Ability to delegate as required.
  • Ability to meet deadlines.
  • Flexibility.
  • Ability to work collaboratively and independently to achieve stated goals.
  • Initiative.
  • Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
  • Leadership skills.
  • Ability to prioritize.
  • Problem solving skills.
  • Professionalism.
  • Strong public speaking skills.
  • Time management skills.

Job Requirements
Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodation.
EDUCATION:
Required: High School Diploma
Desirable: Associate's degree (business, statistics, analytics, or related field).
EXPERIENCE:
Required: Three (3) years' experience in call center operations or data and business analysis.
Desirable: Experience with WFM systems (e.g., Verint, NICE, Genesys). Three (3) years' experience in Workforce management. One (1) year leadership experience.
INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
An upload speed of at least 5Mbps is required to support softphone functionality
Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW
AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8796, by fax (501) 212-8797 or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.

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