Company Description Procom is a leading provider of professional IT services and staffing to ... Application Development Project Management Quality Assurance Business/Systems Analysis ...
61 Procom Technical Support Analyst Jobs Hiring Near You
Company Description Procom is a leading provider of professional IT services and staffing to ... Application Development Project Management Quality Assurance Business/Systems Analysis ...
Procom Jobs Information
What is it like to work at Procom?
Procom is a professional staffing agency that values flexibility, adaptability, and a customer-centric approach, fostering a dynamic and results-driven work environment.
As a staffing agency, Procom's team structure is designed to support a collaborative and consultative approach, with a focus on building strong relationships with clients and candidates. The company's mission is to provide exceptional service and expertise in matching talent with job opportunities, driving business growth and success.
Working at Procom may appeal to individuals who are passionate about recruitment, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a positive impact on people's careers and businesses.
As a staffing agency, Procom's team structure is designed to support a collaborative and consultative approach, with a focus on building strong relationships with clients and candidates. The company's mission is to provide exceptional service and expertise in matching talent with job opportunities, driving business growth and success.
Working at Procom may appeal to individuals who are passionate about recruitment, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a positive impact on people's careers and businesses.
What other companies are hiring for Technical Support Analyst jobs?
What are the most popular jobs at Procom?
Bilingual Technical Support Engineer (Portuguese/English)
Procom Consultants GroupPlano, TX • On-site
Contractor
Posted 8 days ago
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Bilingual Technical Support Engineer (Portuguese/English)
On behalf of our client, Procom Services is searching for a Bilingual Technical Support Engineer for a contract opportunity in Plano, TX.
Technical Support Engineer Job Details
This is a Tier II/Product Specialist Support role. Your main responsibility is to provide technical support to both internal and external client customers. The Technical
Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management,
and fellow technical support engineers. Technical Support Engineers are also relied on as subject matter experts in their fields, proactively documenting technical
solutions as well as creating and delivering training around their area of expertise.
Technical Support Engineer Mandatory Requirements
Core Requirements:
Fluent in Portuguese(speak, read, write)
Excellent verbal and written communication skills
Strong, proven, customer service soft skills
Ability to multi-task, prioritize job requirements, and meet deadlines
Strong personal organization skills
Ability to effectively communicate status updates to various audiences, including customers, sales, management, and peers.
Strong documentation skills
Friendly and approachable personality with positive attitude
Strong troubleshooting/systematic fault isolation skills
Ability to maintain poise and professionalism under pressure
Ability to provide technical training to groups of students
Self-motivated
Willingness to work after hours as needed for high severity issues
ePO
Knowledge of TCP/IP and LAN technologies
Understanding of windows Operating system
Understanding of Non-Windows Operating system
Knowledge of SQL
Basic understanding of how LDAP works
Good understanding on how to use SysInternal tools
Knowledge of MSI installer and MSI logs
MVM
Knowledge of TCP/IP and LAN technologies
Working knowledge of SQL
Understanding of Windows Operating system
Understanding of Linux Operation systems
Working knowledge of server and PC Hardware
Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)
VSE/Malware
In depth knowledge of Windows operating systems
General knowledge of Linux/Unix beneficial
Higher level knowledge of Malware and the tools used to locate samples
Ability to use common debug tools for analyzing dumps
Understanding of networking concepts
Understanding of system hardware functionality
Basic understanding of VMWare environments
Bilingual Technical Support Engineer Assignment Start Date
ASAP
Bilingual Technical Support Engineer Assignment Length
6 months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.