Technical Support Analyst
Newark, DE · On-site
ASAP Contract Length: 12-month+ We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE . The selected candidate will manage the intake ...
61 Procom Technical Support Analyst Jobs Hiring Near You
Technical Support Analyst
Newark, DE · On-site
ASAP Contract Length: 12-month+ We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE . The selected candidate will manage the intake ...
Procom Jobs Information
What is it like to work at Procom?
Procom is a professional staffing agency that values flexibility, adaptability, and a customer-centric approach, fostering a dynamic and results-driven work environment.
As a staffing agency, Procom's team structure is designed to support a collaborative and consultative approach, with a focus on building strong relationships with clients and candidates. The company's mission is to provide exceptional service and expertise in matching talent with job opportunities, driving business growth and success.
Working at Procom may appeal to individuals who are passionate about recruitment, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a positive impact on people's careers and businesses.
As a staffing agency, Procom's team structure is designed to support a collaborative and consultative approach, with a focus on building strong relationships with clients and candidates. The company's mission is to provide exceptional service and expertise in matching talent with job opportunities, driving business growth and success.
Working at Procom may appeal to individuals who are passionate about recruitment, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a positive impact on people's careers and businesses.
What makes Procom an attractive place to work?
Procom is a leading staffing agency with a strong reputation for providing innovative workforce solutions to various industries. The company's workplace is characterized by a collaborative environment that fosters creativity, teamwork, and professional growth, with opportunities for employees to develop their skills and expertise. Joining Procom can provide individuals with a chance to make a meaningful impact in the industry, advance their careers, and be part of a dynamic organization that values employee development and success.
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Full-time
Posted 18 days ago
Job description
Location: Onsite at 248 Chapman Road, Newark, DE 19702
Work Auth: USC or GC highly preferred
Project start: ASAP
Contract Length: 12-month+
Work Auth: USC or GC highly preferred
Project start: ASAP
Contract Length: 12-month+
Job Description
We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.
What You'll Do
Receive, log, and validate incoming production support requests, ensuring accuracy and completeness
Assign tickets to appropriate teams based on issue type, severity, and routing guidelines
Monitor ticket progress to ensure timely updates, escalations, and resolutions
Manage incidents throughout their lifecycle, from initial triage to closure
Communicate effectively with stakeholders and end users during high-impact incidents
Identify issues requiring backlog creation, enhancement requests, or defect logging
Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments
Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes
Document recurring issues, root cause findings, and workarounds.
Maintain an up-to-date and accessible Production Support Knowledge Base
Review incidents for patterns and escalate recurring issues for further analysis
Ensure all ticket-handling processes comply with SLA expectations and established procedures
Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks
What You'll Need
Required
Proven experience in incident management, production support, or related fields
Strong analytical, problem-solving, and communication skills
Familiarity with UAT and regression testing best practices
Preferred:
Experience with incident management tools and workflows
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Target Hire Date:
2026-08-31
Target End Date:
2027-06-30