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61 Procom Technical Support Analyst Jobs Hiring Near You

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

Element Logic

Technical Support Analyst

Melbourne, FL · On-site

As a Technical Support Analyst , you'll help customers troubleshoot DCMS systems, support go‑live activities, and keep operations running smoothly from day one. Provide technical support and ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Socket.dev

TECHNICAL SUPPORT ANALYST

Kennett Square, PA · On-site

$55 - $75/hr

Longwood Gardens seeks a full-time Technical Support Analyst to join our Information Technology team. In this role, you will provide on-site, day-to-day technical support to end users by ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

$52 - $68/hr

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

InterSources

Technical Support Analyst

Forsyth, GA · Hybrid

Job Title: Technical Support Analyst Location: Forsyth, GA 31029 8 Months Contract Position Note: * This position will be located in Forsyth, GA or in Decatur, GA upon request. Travel will be ...

Ci

Technical Support Analyst

Toronto, ON · On-site

As a Technical Support Analyst for Wealth Systems, you will be responsible for providing technical assistance and support to internal teams and end-users. You will ensure the smooth operation of ...

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

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Procom Jobs Information

What is it like to work at Procom?

Procom is a professional staffing agency that values flexibility, adaptability, and a customer-centric approach, fostering a dynamic and results-driven work environment.

As a staffing agency, Procom's team structure is designed to support a collaborative and consultative approach, with a focus on building strong relationships with clients and candidates. The company's mission is to provide exceptional service and expertise in matching talent with job opportunities, driving business growth and success.

Working at Procom may appeal to individuals who are passionate about recruitment, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a positive impact on people's careers and businesses.

What makes Procom an attractive place to work?

Procom is a leading staffing agency with a strong reputation for providing innovative workforce solutions to various industries. The company's workplace is characterized by a collaborative environment that fosters creativity, teamwork, and professional growth, with opportunities for employees to develop their skills and expertise. Joining Procom can provide individuals with a chance to make a meaningful impact in the industry, advance their careers, and be part of a dynamic organization that values employee development and success.

What other companies are hiring for Technical Support Analyst jobs?

What are the most popular jobs at Procom?

What are the most popular categories at Procom?

Infographic showing various Technical Support Analyst job openings at Procom in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 68% Physical, 16% Hybrid, and 16% Remote job distribution.

Technical Support Analyst

Carr Allison

Jacksonville, FL • On-site

Full-time

Re-posted 19 days ago

Job description

Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast. Our unique philosophy of "early identification - early resolution" has earned us decades of trust and respect from our clients. At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth. We proudly champion teamwork, collaboration, and the pursuit of excellence as the cornerstones of our firm's culture. Join a team where your growth is our priority and your work truly matters.
Carr Allison, a Birmingham law firm, currently has an opening for a Technical Support Analyst. The Technical Support Analyst is responsible for assisting the end user to ensure that technology hardware and software within the Firm meet business requirements and that end users can accomplish business tasks. Supporting end-users' technology requests is at the center of the Firm's critical business functions and therefore it is extremely important that the highest reliability, performance, and technical support is achieved.
This position is responsible for providing the interface between IT and end users with computer questions, problems, assistance, or installation to efficiently perform their duties; may require in-person, hands-on help at the desktop level; and has responsibility for the identification and resolution of end-user hardware and software technical problems and malfunctions.
This position also participates in various IT projects intended to continually improve/upgrade the desktop infrastructure and assists the Director of Information Technology in the areas of analysis and problem solving with the potential to affect the successful execution of business transactions.
The position requires a high level of professionalism when interacting with attorneys and staff. You must be able to perform the essential duties of the position in a stressful, always fast-paced environment
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receive and respond to technical support emails, calls, and in person questions with the objective of resolving as many problems as possible on the initial contact via phone and/or remote access.
  • Document the end user request or issue as well as decisions made, actions taken, and final resolution into the appropriate ticketing and knowledge base system.
  • Escalate requests (when required) to the appropriate member of the IT team.
  • Access in-house knowledge bases and internet resources to aid in problem resolution.
  • If a request cannot be resolved remotely, an onsite desktop visit may be required including, issue analysis, installing and upgrading software, installing hardware, and configuring applications or hardware.
  • Maintain the existing desktop equipment in a stable condition. Includes all tasks necessary to anticipate problems whenever possible. Ideas, plans, and options should be discussed with the Director of Information Technology as soon as practical so that a plan to address a potential problem can be implemented before that problem reaches a critical point.
  • Handle assigned projects from Director of Information Technology in their entirety with minimal supervision.
  • Provide weekend support on a team rotation basis. Technical Support is provided to the Firm during the business hours of 7:00 am - 5:00 pm Monday through Friday with on-call technical support provided on Saturday, Sunday, and Holidays. Technicians are required to be flexible with working hours as the entire shift must be covered in the event of absences of other team members.
  • Assist the Director of Information Technology in maintaining a physical inventory of desktop hardware and software.
  • Assist in conducting hardware and software upgrades, rollouts, and special projects on an as-needed basis.
  • Coordinate the repair or upgrade of hardware and desktop software with vendors, if required.
  • Utilize procedures to document problems, recommend constructive improvements to procedures, and ensure updated procedures are written and followed.
  • Perform equipment and office moves as needed.
  • Have working knowledge of the following systems for user administration (Active Directory, Intune, Exchange Online, and Print Server administration).
  • Other miscellaneous duties as requested to enhance the overall operation.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
  • Exceptional customer service skills in a hybrid team-oriented, collaborative environment.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Must have the temperament and demeanor requisite for a position that calls for personal dealings with the Firm's staff and attorneys as well as occasional interaction with the Firm's clients. This interaction may be in person in addition to telephone and e-mail.
  • Must be able to move efficiently through the office to work at each individual user desk, as needed.
  • Must be able to communicate well to the IT staff in technical terms and in non-technical terms to end users.
  • Must be able to analyze issues, establish priorities, anticipate consequences, make decisions and act with fine attention to detail.
  • Must have strong organizational and time management skills with the ability to work in a fast-paced, demanding environment.
  • Must have the ability to learn new technologies and methodologies, adapt to changes and become proficient quickly.
  • On occasion, the position requires more than 40 hours per week to perform the essential duties required.
  • Requires occasional travel to remote offices.
  • Advanced knowledge of Microsoft Office 365 desired.
  • A background in setting up and troubleshooting iPhone, iPad, and Android devices.
  • Preferred, but not required, experience with Aderant, iManage, SharePoint Online, Power Automate, Intune and PDQ Deploy.
  • The position requires an in-depth knowledge of the Firm's growing library of software applications. This knowledge must extend beyond the basics into the advanced software features.
  • In-depth knowledge and experience with troubleshooting desktop computers and laptop hardware and imaging of the same.
  • Ability to conduct research for issues relating to laptops, desktops and printers, and other software products as required.
  • Ability to take both written and oral instruction and work as a member of a team.
  • Ability to adhere to the Firm's work rules, procedures, and standards.

Additional Requirements:
  • A college degree
  • Technical school
  • Certification preferred
  • 3 + years of IT experience is a plus.

Office Culture:
  • Strong, close-knit team with a supportive and easy-going environment.
  • Emphasis on teamwork, accountability, and continuous improvement.

Please send your resume and salary requirements to jamiller@carrallison.com. Be part of a firm that values your potential and empowers your success.

Apply