ZipRecruiter

Log In

NICE
NICE

46 Nice Program Management Jobs Hiring Near You

NICE

Lead Client Services Project Manager, CX

OR · On-site +1

Project or Program definition, estimation, and planning, potentially including Projects managed by ... Customer and NICE Stakeholder Management * Effective adoption of NICE project management ...

NICE

Senior Technical Account Manager

OR · On-site +1

... with NiCE. How will you make an impact? Customer Success & Strategic Leadership * Serve as the ... Act as the voice of the customer across the organization Account Management & Program Oversight

Nice Ltd.

$125 - $150/hr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage consulting program with continuous alignment withentireproduct implementation program

Nice Ltd.

$100 - $125/hr

Project or Program definition, estimation, and planning, potentially including Projects managed by ... Customer and NICE Stakeholder Management * Effective adoption of NICE project management ...

New

Nice Ltd.

$150 - $200/hr

... management programs focused on people, process, technology, and organizational structure at enterprise scale * Lead cloud migration strategy from on-premises contact center environments to NiCE CXone ...

NICE

Manager, Client Services, AI, CX

OR · On-site +1

Serve as primary executive-facing PMO leader for AI programs. * Translate client business ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...

previous page

Showing results 41-46

All JobsNice Program Management Jobs

NICE Jobs Information

What are the most popular job types at Nice?

    What are the most popular jobs at Nice?

    What are the most popular categories at Nice?

    Infographic showing various Program Management job openings at Nice in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 28% Physical, 6% Hybrid, and 66% Remote job distribution.

    Lead Client Services Project Manager, CX

    OR • On-site, Remote

    NICE
    See more jobs at NICEexternal

    Full-time

    Re-posted 29 days ago

    Job description

    Lead Client Services Project Manager
    The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects.  They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team. 
    Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction.  This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
    Responsibilities & Deliverables:
    • Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
    • Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
    • Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
    • Responsible for End-to-end management of Projects or Program(s) including:
      • Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
      • Scope Management
      • Time Management
      • Cost Management
      • Quality Management
      • Human Resource/ Personnel Management - including geographically diverse teams
      • Communications Management
      • Risk & Issue Management
      • Procurement/Subcontractor Management
      • Revenue Forecasting
    • Customer and NICE Stakeholder Management
    • Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
    • Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
    • Team building and team motivation to achieve Project or Program objectives.
    • Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
    • Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
    • Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
    • Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.
    Qualifications & Education Requirements:
    • Strong knowledge about client service.  Experience in an IT Professional Services organization is preferred.
    • Experience in PMI Standards and approach.  PMP certification is preferred but not a requirement. 
    • Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
    • Good management and leadership abilities
    • Excellent communication and presentation skills
    • Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
    • Strong knowledge of Project Management practices and Professional Services delivery
    • Ability to review project risk factors and suggest alternative solutions.
    • In-depth project management and technical experience.
    • Ability to identify when customer need translates into opportunity for selling additional services.                                               
    Personal Leadership Skills:   
    • Collaborates with team members to achieve results.
    • Manages in complex environments, in matrix organizations, and with major customers.
    • Leads in highly complex environments, in matrix organizations, and with major customers.
    • Effectively manages complexity and change in his/her professional domain.
    • Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
    • Persuasive, confident with excellent negotiation skills
    • Passionate and empathetic towards the customer experience
    • Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
    • Develops, drives, and contributes the team.
    Business Impact:
    • Sound business and financial understanding
    • Experience in partnering with clients
    • Strong focus on customer satisfaction
    • Responsible for revenue delivery and forecasting
    • Value realization
    • Identify Services business opportunity
    • Holds full domain responsibility
    • Excellent business and financial understanding
    • Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion
    • Proactively seeks for improvement within and across domain
    • Experience in partnering with clients to deliver high-level added value at every touch point of project executio

    Apply