At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage consulting program with continuous alignment with entire product implementation program
60 Nice Program Management Jobs Hiring Near You
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage consulting program with continuous alignment with entire product implementation program
Partner Acceleration Executive
OR · On-site +1
$116K/yr
This person will assist in building out new partner recruitment strategies, programs and the ... Establish and manage relationships inside NiCE partner ecosystem within to drive strategic ...
Partner Acceleration Executive
OR · On-site +1
$116K/yr
This person will assist in building out new partner recruitment strategies, programs and the ... Establish and manage relationships inside NiCE partner ecosystem within to drive strategic ...
... media programs and sit at the intersection of storytelling, data-driven marketing, and social media strategy. You will help manage NiCE's social presence across LinkedIn, X, YouTube, and emerging ...
... media programs and sit at the intersection of storytelling, data-driven marketing, and social media strategy. You will help manage NiCE's social presence across LinkedIn, X, YouTube, and emerging ...
Participate in training programs, knowledge sharing, and special projects. * Perform other related ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Participate in training programs, knowledge sharing, and special projects. * Perform other related ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Professional Services Engineer
OR · On-site +1
... NICE-related projects and change management activities. * Create, track, and remediate cases ... Participate in training programs, knowledge sharing, and special projects. * Perform other related ...
Professional Services Engineer
OR · On-site +1
... NICE-related projects and change management activities. * Create, track, and remediate cases ... Participate in training programs, knowledge sharing, and special projects. * Perform other related ...
Lead Business Consultant, VRS, CX
OR · On-site +1
This is an exciting consulting position within the NiCE - Value Realization Services (VRS ... Manage consulting program with continuous alignment with entire product implementation program
Lead Business Consultant, VRS, CX
OR · On-site +1
This is an exciting consulting position within the NiCE - Value Realization Services (VRS ... Manage consulting program with continuous alignment with entire product implementation program
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
You'll run ongoing readiness programs, webinars, office hours, and 30-60-90 day plans, to keep ... Manage and track technical feedback from partners * Influence the NiCE product roadmap based on ...
You'll run ongoing readiness programs, webinars, office hours, and 30-60-90 day plans, to keep ... Manage and track technical feedback from partners * Influence the NiCE product roadmap based on ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Designing and delivering onboarding programs for incoming SDRs and AEs across various segments ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
People Analytics Analyst
Sandy, UT · On-site
Contribute to HR projects and programs as needed. Have you got what it takes? Required * 2 to 4 ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
People Analytics Analyst
Sandy, UT · On-site
Contribute to HR projects and programs as needed. Have you got what it takes? Required * 2 to 4 ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... programs that drive brand awareness, customer engagement, and measurable business growth. If you're ... globe, NICE Actimize is the market leader in financial crime and compliance risk management.
... programs that drive brand awareness, customer engagement, and measurable business growth. If you're ... globe, NICE Actimize is the market leader in financial crime and compliance risk management.
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... onboarding program, and sales and leadership preparation programs. * Perform other duties as ...
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... onboarding program, and sales and leadership preparation programs. * Perform other duties as ...
People Analytics Analyst
Hoboken, NJ · On-site
Contribute to HR projects and programs as needed. Have you got what it takes? Required * 2 to 4 ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
People Analytics Analyst
Hoboken, NJ · On-site
Contribute to HR projects and programs as needed. Have you got what it takes? Required * 2 to 4 ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
$120 - $180/hr
The Opportunity NiCE Public Safety is building its partner program from the ground up. Evidencentral is the anchor product -- a cloud-native digital evidence management platform already gaining ...
New
$120 - $180/hr
The Opportunity NiCE Public Safety is building its partner program from the ground up. Evidencentral is the anchor product -- a cloud-native digital evidence management platform already gaining ...
New
... program/project management, product operations, or related roles in a software or tech company ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... program/project management, product operations, or related roles in a software or tech company ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... programs to establish the standard and given NICE sells AI-native software, to create external proof points Have you got what it takes? * 2-4 years at a top-tier management consulting firm (McKinsey ...
... programs to establish the standard and given NICE sells AI-native software, to create external proof points Have you got what it takes? * 2-4 years at a top-tier management consulting firm (McKinsey ...
HRBP
Hoboken, NJ · On-site
... align enterprise programs, hiring strategies, and talent decisions with business priorities ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
HRBP
Hoboken, NJ · On-site
... align enterprise programs, hiring strategies, and talent decisions with business priorities ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Transformation Consultant
OR · On-site +1
... NiCE CXone, mapping routing logic, agent states, reporting, and terminology * Design and execute change management programs focused on people, process, technology, and organizational structure at ...
Transformation Consultant
OR · On-site +1
... NiCE CXone, mapping routing logic, agent states, reporting, and terminology * Design and execute change management programs focused on people, process, technology, and organizational structure at ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
This is an exciting consulting position within the NiCE - Value Realization Services (VRS) Organization that is focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal "direct-line" authority and be effective working within a matrixed organization.
How will you make an impact?
Key Responsibilities:
Qualifications & Experience
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
This is an exciting consulting position within the NiCE - Value Realization Services (VRS) Organization that is focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal "direct-line" authority and be effective working within a matrixed organization.
How will you make an impact?
- Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)
- Designs change strategy across people, process & technology
- Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
- Builds long-term relationships with customers, becoming a trusted advisor
- Organizes and guides application and domain business consultants through program leadership
- Provides individual accountability toward assurance of customer value realization
- Identifies opportunities for additional engagements through service subscription renewals and business development
Key Responsibilities:
- Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.
- Discover, identify and create business cases for value of the product portfolio
- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise
- Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
- Manage consulting program with continuous alignment with entire product implementation program
- Establish and monitor progress toward business success criteria for each product and BU
- Map business case into action items and solution design
- Align launch strategy with use case and value priorities
- Secure buy-in from different stakeholders (Internal and External)
- Provide input into technical project plan, overlaying VRS activities
- Single point of communication for business case activity and value realization
- Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
- Expertly handle large scale customer engagements and the VRS Program with Customers
- Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
- Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
- Develop repeat business opportunities via successful delivery, credibility and thought leadership
- Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Qualifications & Experience
- 8+ years of experience as a consultant in the CX strategy, contact center transformation, software/CCaaS space.
- Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.
- Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.
- Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.
- Intellectual curiosity, with strong communication, organization, analytical and technical capabilities
- Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
- Ability to multi-task and meet deadlines when supporting requests that create competing priorities
- Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.
- Hands-on experience working with AI/LLMs to automate tasks highly preferred.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.