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We are seeking an AI Solution Delivery Engineer to join NICE IT AI Center of Excellence and accelerate delivery of AI agents across the company. The role centers on building internal AI agents ...

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At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

Senior Product Pricing Manager, CX

Atlanta, GA ยท On-site

$121.60K - $160.60K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

The Software Engineer in Test is responsible for evaluating the overall quality of NICE CXone products by developing test automation scripts and frameworks. As an integral contributor to our Agile ...

Drive NICE Actimize's response to customers' critical business problems; improve NICE Actimize's position for current proposals while enhancing long-term relationships. How will you make an impact?

Solution Architect

$64.50 - $85/hr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

Senior Product Manager, Actimize

Hoboken, NJ ยท Hybrid

$138.40K - $182.70K/yr

NICE Actimize is seeking a talented Senior Product Manager to join our Cloud Product Management team working closely with cross-functional teams to define product requirements, drive product ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

Senior Legal Counsel

Richardson, TX ยท On-site

$126.70K - $172.10K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

Showing results 41-60

AI Solutions Delivery

AI Solutions Delivery

NICE

Hoboken, NJ โ€ข Hybrid

Other

Posted 2 days ago


Job description

So, what's the role all about?ย 

We are seeking anย AIย Solutionย Deliveryย Engineerย to join NICE IT AI Center of Excellence and accelerate delivery of AI agents across the company.ย 

The role centers on buildingย internalย AI agents powered by Anthropicย Claudeย Coworkย and other LLMs, with responsibility for designingย skills, agent logic, tool usage, and endtoend solution flows using lowcode platforms. You will leverage Claude's strengths in complex reasoning, longcontext document processing, and agentic workflows to deliver scalable, businessready AI solutions.ย 

The position is lowcode / nocode, but requires deep practical understanding of LLM behavior, prompt & Skills design, agent workflows, and orchestration.ย 

How will you make an impact?ย  ย 

You will partner with business stakeholders acrossย NiCEย to identify automation opportunities, designย Claude-Cowork solutionsย end-to-end, andย shapeย enterprise-grade AI solutions. You will combineย skills, agent design, and low-code automation to deliver measurable business impact.ย 

This is a high-impact role ideal for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping a growingย ITย CoE shape the standards that enable the wider organization.ย 

Discovery & Solution Designย ย 

  • Partner with business stakeholders acrossย NiCEย to identify automation opportunities and translate them into clear agent specificationsย ย 
  • Design Claude-cowork solutionsย end-to-end: system prompts, prompt chains,ย connectorsย use, knowledge grounding, escalation paths, and human-in-the-loop checkpointsย ย 
  • Configure RAG and knowledge grounding fromย NiCEย document and data sources; define refusal, fallback, andย hallucinatingย behaviorsย ย 

Build & Shipย ย 

  • Build agents using Claude Projects, Claude Code in low-code mode, MCP connectors, and Anthropic's Agent SDKย ย 
  • Integrate agents withย NiCEย enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data sources)ย usingย MCPs and out of the box connectors.ย 
  • Author and maintain a Claude prompt library,ย Skills,ย agent design patterns, and reusable templates for theย ITย CoEย ย 

Have you got what it takes? ย 

  • 4+ years of experience in technical or analytical roles (e.g., system analyst,technical project manager,productmanager, or process engineer).ย ย 
  • Hands-on experience with at least one major LLM platform (Claude strongly preferred; ChatGPT/Copilot Studioย )ย ย 
  • Strong prompt engineering, includingย system prompt designย ย 
  • Familiarity with multi-agent and autonomous agent architectures: designing systems where specialized agents collaborate, delegate sub-tasks, and operate with minimal human intervention.ย 
  • Comfort with low-code automation platforms: Power Automate, n8nย ย 
  • REST, JSON, and webhookย literacy:ย able to read API docsย andย configure toolsย 
  • Strong stakeholderย management &ย communicationย 
  • Fluency in English

Bonus:ย 

  • Bachelor's degree in industrial engineering, Information Systems, or a related fieldย ย 
  • Hands-on with Claude features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCP)ย ย 
  • Experience with RAG patterns; familiarity with Microsoft Copilot Studioย 

Why Join Us?ย 

At NiCE, we don't just connect systems-we connect people, platforms, and possibilities. In this role, you'll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You'll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.ย 

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.ย 

What's in it for you?ย 

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!ย 

Enjoy NiCE-FLEX!ย ย 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.ย