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60 Nice Jobs Hiring in Washington

ITCON

NiCE Service Solutions Architect

Vienna, VA · On-site

$63.25 - $83.25/hr

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ...

Beyond SOF

Systems Engineer

Vienna, VA · On-site

Nice to have- Experience in system monitoring tools such as SolarWinds, Grafana, and Prometheus • Nice to have- Experience with container orchestration tools (Rancher, OpenShift, etc.) • Nice to ...

Jobs :: PeopleNTech LLC

Data Analyst

Alexandria, VA · Remote

$75/hr

Experience using LLM's for data manipulation is a nice to have, however a drive to learn quickly is a must have * Experience building analytical applications using Snowflake Streamlit is a nice to ...

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NiCE Service Solutions Architect

ITCON

Vienna, VA • On-site

$63.25 - $83.25/hr

Full-time

Re-posted 13 days ago

Job description

Core Responsibilities
Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies.
Core responsibilities include but are not limited to:
  • Solution Design including call routing, omnichannel solution, and WFM.
  • Pre-Sales & Consulting
  • System Integration
  • AI & Automation
  • Migration & Deployment
  • Governance (Federal compliance)

Core to this role is a can-do attitude able to provide expert consulting, build out a BU, architect/lead an implementation, and roll up the sleeves to perform adminstrative work.
Experience
  • 5+ years of hands-on experience in a consultative customer-facing role within the CCaaS space.
  • 5+ years of experience administrating NiCE CXone BU
  • 5+ programmatic experience with API's (REST, SOAP), authentication (OAuth, JWT)
  • 5+ years in CXone solution implementation and delivery.
  • Prove experience in integration architecture and solution design
  • Experience with Cognigy, Omelia, and/or SmartReach is a plus
  • Ability to manage deliverables across multiple projects and meet deadlines

Skills and Certs
  • NCDP (NiCE Certified Development Professional), NCIE (NiCE Certified, Implementation Engineer)
  • Deep Knowledge of the NiCE CXone MPower platform, CXone studio scripting, ACD configuration, and SIP/Telephony architecture.
  • Proficiency with API's (REST, SOAP), authentication (OAuth, JWT - Jason Web Token), and event-driven architectures.
  • Stakeholder management, ability to transfer complex technical concepts to business leaders, and strong technical writing capabilities.
  • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches, impact assessments, and demonstrations.
  • Familiarity with AI, National Language Processing (NLP/NLU) solutions is higly preferred.
  • Provide technical architecture leadership, analysis, design, development, and enhancement.

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