Navan
Navan

60 Navan Associate Account Manager Jobs Hiring Near You

Associate Account Manager

$125K - $131K/yr

The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide ...

New

The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide ...

New

Associate Account Manager

Austin, TX · On-site

$121K - $126K/yr

As an Account Management Associate, you will be responsible for directly supporting our ... High energy, go-getter with fresh ideas who takes the initiative to get things done Navan uses AI ...

Associate Account Manager

Austin, TX · On-site

$121K - $126K/yr

As an Account Management Associate, you will be responsible for directly supporting our ... High energy, go-getter with fresh ideas who takes the initiative to get things done Navan uses AI ...

Associate Account Manager

New York, NY · On-site

$32 - $43/hr

As an Account Management Associate, you will be responsible for directly supporting our ... Pay Range $32-$43 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to ...

As an Account Management Associate, you will be responsible for directly supporting our ... Pay Range $32-$43 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

Associate Account Executive

Boston, MA · On-site

$93K - $125K/yr

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

Associate Account Executive

New York, NY · On-site

$93K - $125K/yr

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

Associate Account Executive

Los Angeles, CA · On-site

$93K - $125K/yr

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

At Navan, you'll be at the forefront of innovation, connecting cutting-edge travel and expense ... Demonstrated project-management experience * Hands on experience in data analysis to drive process ...

Associate Account Manager

Palo Alto, CA

$144K - $150K/yr

As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to ...

Associate Account Manager

New York, NY

$134K - $140K/yr

As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to ...

As an Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building ...

As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this ...

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Showing results 1-20

Associate Account Manager

Remote

Navan
Traveler Accommodation • 1 - 5K employees

$125K - $131K/yr

Full-time

Posted 3 days ago

New


Job description

The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to program administrators. 

As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.

We are looking for individuals who have a passion for customer success and account management, embody a "go- getter" attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.

This role will be based in Berlin and report directly to the Manager, Associate Account Management.

What You'll Do:

  • Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications.
  • Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan's product functionality.
  • Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc. .
  • Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer's desired outcomes.
  • Handle customer escalations and work across teams to resolve issues.
  • Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention.
  • Run playbooks and program ideas to drive adoption and satisfaction and track results based on defined KPIs.
  • Document processes to support the team efficiently and at scale.

What We're Looking For: 

  • Bachelor's degree or similar working experience.
  • 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
  • Passion for customer experience and technology with the ability to deeply understand a product.
  • Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
  • Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
  • Data-driven approach to continuously drive additional efficiency.
  • Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.

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About Navan

Sourced by ZipRecruiter

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2015

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