Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
60 Intuit Workforce Analyst Jobs Hiring Near You
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
Overview Intuit's GBSG Routing RTB (Run the Business) team -- part of the Workforce Management organization -- is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing ...
Overview Intuit's GBSG Routing RTB (Run the Business) team -- part of the Workforce Management organization -- is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing ...
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
... analytics standards adopted across Intuit Quickbooks family of products and services Qualifications * 7+ years of experience in network capacity planning, workforce planning, or operational ...
Overview Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Overview Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Overview As part of Intuit's People & Places organization, we are stewards of our greatest ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
Overview As part of Intuit's People & Places organization, we are stewards of our greatest ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
Overview Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Overview Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Ana lytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Ana lytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
Intuit is seeking an experienced Talent Acquisition Analytics Lead (Senior Staff) to join our ... workforce planning. This individual will build trust with TA data (both in Avature, our ATS, as ...
As part of Intuit's People & Places organization, we are stewards of our greatest strategic asset ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
As part of Intuit's People & Places organization, we are stewards of our greatest strategic asset ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
As part of Intuit's People & Places organization, we are stewards of our greatest strategic asset ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
As part of Intuit's People & Places organization, we are stewards of our greatest strategic asset ... Monitor and analyze key ecosystem health indicators including: * Application and lead generation by ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
Staff People Data Access Leader
Plano, TX · On-site
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
Staff People Data Access Leader
Plano, TX · On-site
... systems support workforce planning, compliance, reporting, and enterprise analytics needs ... Intuit provides a competitive compensation package with a strong pay for performance rewards ...
... management, to workforce, to digital payments and lending. Intuit is redefining financial ... Strong project management skills, analytical skills and attention to detail * Strong organization ...
... management, to workforce, to digital payments and lending. Intuit is redefining financial ... Strong project management skills, analytical skills and attention to detail * Strong organization ...
Intuit Jobs Information
What is it like to work at Intuit?
Intuit is known for its collaborative and innovative culture, prioritizing employee growth and well-being. The company's structure is divided into various teams, including product development, customer support, and data analytics, with a focus on delivering user-friendly financial management solutions. Working at Intuit may appeal to candidates who value a dynamic work environment, opportunities for professional development, and the chance to contribute to a mission-driven organization that aims to power prosperity for consumers and small businesses worldwide.
Do workers at Intuit get paid breaks?
Yes. Most people get paid breaks.
91% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.
91% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.
Does Intuit pay people when they’re sick?
Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
At Intuit, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
48% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and June 2026.
48% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and June 2026.
Is the health insurance from Intuit affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Intuit?
Most people get paid time off work.
69% of people say they get paid time off.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.
69% of people say they get paid time off.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
- 33% of people with changing schedules find out their shifts one week or less ahead of time.
- 12% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 48% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers at Intuit worry about hours?
Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and June 2026.
81% of people report they don’t worry about getting enough hours.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Intuit workers get to choose the shifts they work?
Most people get to choose which shifts they work.
68% report that they have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
68% report that they have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Intuit workers to change shifts?
Most people find it easy to change shifts.
78% of people report that it’s easy to change shifts if they need to.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.
78% of people report that it’s easy to change shifts if they need to.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Intuit?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people report it’s easy to get time off.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Intuit managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
99% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and June 2026.
99% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at Intuit spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and June 2026.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at Intuit?
Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.
Is working at Intuit good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Intuit feel treated with respect by their managers?
Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and June 2026.
94% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Intuit get to take their breaks without interruption?
Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and June 2026.
89% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and June 2026.
Is it stressful to work at Intuit?
Some people feel stressed out here.
53% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.
53% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Intuit enjoy their jobs?
Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and June 2026.
84% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Intuit recommend working with their team?
Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get enough training when they start at Intuit?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get support to advance at Intuit?
Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people think Intuit’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
Do workers feel well informed about how Intuit is doing?
Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
What other companies are hiring for Workforce Analyst jobs?
What are the most popular jobs at Intuit?
What are the most popular categories at Intuit?
Full-time
Posted 21 days ago
Key responsibilities
Lead complex, cross-functional routing initiatives end-to-end, including stakeholder discovery, requirements synthesis, configuration, UAT coordination, production deployment, and post-launch monitoring.
Configure and maintain multi-region Amazon Connect environments and execute advanced CUP configurations such as ABR route plans, AI Routing configurations, eligibility logic, and call type management.
Analyze routing performance across contact channels and translate findings into actionable routing strategy recommendations.
Intuit rating
8.3
Based on 87 frontline employees who took The Breakroom Quiz
68th of 192 rated software companies
Job description
Intuit's GBSG Routing RTB (Run the Business) team - part of the Workforce Management organization - is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across GBSG's complex contact channel landscape. Staff BSAs at Intuit operate with a one-team mindset: they lead independently, influence technology decisions across multiple stakeholder groups, and elevate the people and practices around them.
The GBSG routing space is high-complexity by design. The Global Business Solutions Group serves small business, mid-market, and international customers across a diverse product portfolio - QBO, QuickBooks Payroll, QuickBooks Desktop, Payments, and more - resulting in significantly more product and customer segmentation than other Intuit business units. The routing system that serves these customers (built on the Contact Us Platform and Amazon Connect across Americas, EMEA, and APac instances) is one of the most technically layered in the organization.
We're looking for a Staff BSA who can own cross-functional routing initiatives from discovery to delivery, bring analytical rigor to complex problems (transfer pattern analysis, routing accuracy, multi-contact diagnostics), and serve as a platform SME who can both execute configuration work and advise stakeholders on what CUP can and cannot do.
An AI-first mindset is non-negotiable: we expect this person to proactively apply generative AI tools and automation to accelerate delivery, reduce manual effort, and surface better insights from routing data.
Responsibilities
Lead complex, cross-functional routing initiatives end-to-end - from stakeholder discovery and requirements synthesis through CUP/Amazon Connect configuration, UAT coordination, production deployment, and post-launch monitoring.
Drive routing design decisions across ambiguous problem spaces; synthesize inputs from GBSG BU stakeholders, WFM Operations, Product Development, and Virtual Expert Platform (VEP) to produce clear, risk-aware solutions.
Configure and maintain multi-region Amazon Connect environments (Americas, EMEA, APac), including routing profiles, queue and skill assignments, outbound campaign dialer configurations, and Hours of Operation (HOO).
Execute advanced CUP configurations including ABR route plans, GenAI/AI Routing (AIR) configurations, eligibility logic, overflow/failover behavior, and Toll Free Number (TFN) call type management.
Analyze routing performance across GBSG contact channels - transfer rates, routing accuracy, multi-contact rates - using QlikSense, Splunk, and Databricks; translate findings into actionable routing strategy recommendations.
Serve as a CUP/CUE subject matter expert for GBSG stakeholders; provide clear guidance on platform capabilities and constraints, and advise on design tradeoffs.
Manage P0 incident response within 15-minute SLA; lead root cause analysis for routing-caused incidents and drive preventive configuration changes to reduce recurrence.
Contribute to routing strategy authorship: identify systemic improvement opportunities and develop recommendations that inform both near-term configuration decisions and longer-term platform capability needs.
Coach and elevate team members; raise quality standards across team documentation, design patterns, and configuration practices.
Proactively apply AI tools (ChatGPT, Gemini, GenAI platforms) to accelerate analysis, configuration work, and documentation - and advocate for broader AI adoption within the team's workflows.
Qualifications
Required:
5-8+ years of experience in business systems analysis, technical operations, or a related discipline with demonstrated progression in scope and complexity.
Deep, hands-on experience with contact center routing platforms - Amazon Connect strongly preferred; CUP/CUE experience is a strong differentiator.
Proven ability to lead ambiguous, cross-functional initiatives from discovery through delivery independently, with minimal guidance.
Strong analytical skills and experience with operational data platforms - QlikSense, Splunk, Databricks, or equivalent.
Demonstrated ability to synthesize complex, competing business requirements into well-scoped, risk-aware technical solutions.
Track record of influencing technology decisions across multiple stakeholder groups without formal authority.
Experience managing Agile/Scrum and/or Kanban workflows; comfortable holding priorities and driving delivery through competing demands.
Clear communicator across technical and non-technical audiences; able to simplify complex routing logic for business stakeholders.
AI-first mindset: actively explores and applies generative AI tools to accelerate delivery and improve team outcomes.
Preferred:
Direct experience with Intuit's Contact Us Platform (CUP), CUE rules engine, or Amazon Connect routing profile management.
Experience with Attribute-Based Routing (ABR), GenAI/AI Routing (AIR), or skills-based routing architectures.
Familiarity with Sherlock, SalesForce, Postman, Jenkins, GitHub, or CSHQ/AMT in an operations or BSA context.
Experience in a contact center operations or Workforce Management organization supporting multiple business units or geographies.
Demonstrated ability to mentor peers and elevate team practices at scale.
Education:
Bachelor's degree in Information Technology, Business, Computer Science, or a related field - or equivalent practical experience.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California Area: $156,500 - $212,000
Bay Area California: $169,000 - $229,000