Florida City, FL · On-site
$15.75 - $21/hr
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.
Florida City, FL · On-site
$15.75 - $21/hr
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.
Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience ... The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ...
Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience ... The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ...
Cincinnati, OH · On-site
Responsibilities The WFM Analyst will forecast call volumes with a high degree of accuracy ... Associate's Degree Minimum Required: 3 - 5 Years equivalent experience Preferred: 6 - 10 Years ...
Cincinnati, OH · On-site
Responsibilities The WFM Analyst will forecast call volumes with a high degree of accuracy ... Associate's Degree Minimum Required: 3 - 5 Years equivalent experience Preferred: 6 - 10 Years ...
Brownsville, TX · On-site
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Information exchange with client and all their vendors in a virtual call center environment
Brownsville, TX · On-site
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Information exchange with client and all their vendors in a virtual call center environment
The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ... Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience
The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ... Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience
Cincinnati, OH · On-site
The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ... Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience
Cincinnati, OH · On-site
The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and ... Minimum Required: 3 - 5 Years equivalent experience * Preferred: 6 - 10 Years equivalent experience
Responsibilities The WFM Analyst will forecast call volumes with a high degree of accuracy ... Associate's Degree Minimum Required: 3 - 5 Years equivalent experience Preferred: 6 - 10 Years ...
Responsibilities The WFM Analyst will forecast call volumes with a high degree of accuracy ... Associate's Degree Minimum Required: 3 - 5 Years equivalent experience Preferred: 6 - 10 Years ...
Chantilly, VA · Remote
AI Workforce Analyst Location : Chantilly, VA ( Remote ) Job Summary: * We are seeking a highly ... related field. * 5 years of experience in workforce strategy, change management, or digital ...
Chantilly, VA · Remote
AI Workforce Analyst Location : Chantilly, VA ( Remote ) Job Summary: * We are seeking a highly ... related field. * 5 years of experience in workforce strategy, change management, or digital ...
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
Quick apply
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
Houston, TX · On-site
$43K - $65K/yr
The Workforce Analyst will assist in the allocation of resources and staffing needs based on ... Monitors real-time Automated Call Distribution System (ACD) performance and observations to ensure ...
Houston, TX · On-site
$43K - $65K/yr
The Workforce Analyst will assist in the allocation of resources and staffing needs based on ... Monitors real-time Automated Call Distribution System (ACD) performance and observations to ensure ...
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
Las Vegas, NV · On-site
This is accomplished by identifying call handling trends and opportunities, recommending solutions ... The Workforce Analyst II - S2 generates and reviews call metric KPI reports, real time adherence ...
As a result, we operate call centers, walk-in centers, and welcome centers throughout the United ... - 5 PM. Experience Requirements * Experience using workforce management software, Verint, IEX ...
As a result, we operate call centers, walk-in centers, and welcome centers throughout the United ... - 5 PM. Experience Requirements * Experience using workforce management software, Verint, IEX ...
Previous workforce management or real time analysis experience in a call center. 2 days a week Wednesday and Thursday in office Excellent planning and time management skills with the ability to deal ...
Previous workforce management or real time analysis experience in a call center. 2 days a week Wednesday and Thursday in office Excellent planning and time management skills with the ability to deal ...
$86K - $107K/yr
Shift: Monday - Friday 8:00am - 5:00pm (must be available to support CST) What You'll Work On ... Track, analyze, and report on contact center operational metrics, including AHT, ASA, call volume ...
New
$86K - $107K/yr
Shift: Monday - Friday 8:00am - 5:00pm (must be available to support CST) What You'll Work On ... Track, analyze, and report on contact center operational metrics, including AHT, ASA, call volume ...
New
Harrisburg, PA · On-site
$14 - $16/hr
Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should ...
Harrisburg, PA · On-site
$14 - $16/hr
Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should ...
Madison, WI · On-site
$86K - $107K/yr
Shift: Monday - Friday 8:00am - 5:00pm (must be available to support CST) What You'll Work On ... Track, analyze, and report on contact center operational metrics, including AHT, ASA, call volume ...
New
Madison, WI · On-site
$86K - $107K/yr
Shift: Monday - Friday 8:00am - 5:00pm (must be available to support CST) What You'll Work On ... Track, analyze, and report on contact center operational metrics, including AHT, ASA, call volume ...
New
Anaheim, CA · On-site
$68K - $85K/yr
... call resolution, access, and Net Promoter Score targets. The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing appropriate data to deliver daily, weekly, and ...
Anaheim, CA · On-site
$68K - $85K/yr
... call resolution, access, and Net Promoter Score targets. The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing appropriate data to deliver daily, weekly, and ...
Anaheim, CA · On-site
$68K - $85K/yr
... call resolution, access, and Net Promoter Score targets. The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing appropriate data to deliver daily, weekly, and ...
Anaheim, CA · On-site
$68K - $85K/yr
... call resolution, access, and Net Promoter Score targets. The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing appropriate data to deliver daily, weekly, and ...
What is it like to work at Five Star Call Centers?
What makes Five Star Call Centers an attractive place to work?
$15.75 - $21/hr
Full-time
Re-posted 12 days ago
Job details
Salary
$ 26.50 to $ 35.00 per hour
Job Type
Full-time Full Job Description
Join a rock star team of customer care experts at Five Star Call Centers. Headquartered in Sioux Falls, SD, we've been helping companies across the U.S. deliver great customer experiences for over 35 years - all with a casual, fun culture built to help you grow your career. So, what does that exactly mean? You'll work in a great environment while helping people that contacts us with their customer service needs.
Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses' credentials after they've selected the healthcare facility they would like to work with. You'll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Click here to learn more about becoming Five Star Extraordinary .
This position is work-at-home for individuals living in the state of Louisiana.
Job highlights
Qualifications
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment.
Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $ 26.50 to $ 35.00 per hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 5:00am-11:00pm (CST) Must have a start time of 5 a-7a or 7a-9a or end time of 9p-11p ; Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
Paid Training - 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
