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66 Intuit Senior Risk Analyst Jobs Hiring Near You

As a Senior Risk Analyst in our Melbourne Headquarters location, you will serves as a senior specialist responsible for leading complex risk management activities and supporting the ongoing maturity ...

As a Senior Risk Analyst in our Melbourne Headquarters location, you will serves as a senior specialist responsible for leading complex risk management activities and supporting the ongoing maturity ...

The Senior Risk Analyst advances the company's risk management function through disciplined data governance, insurance renewal readiness, exposure tracking, and risk reporting. This role improves the ...

Senior Risk Analyst

Charlotte, NC · On-site

$107K - $127K/yr

A Senior Risk Analyst will independently interpret risk exposures, offer clear insights to senior stakeholders and provide critical insights regarding enhancements of the ERM reporting processes. Our ...

The Senior Risk Analyst advances the company's risk management function through disciplined data governance, insurance renewal readiness, exposure tracking, and risk reporting. This role improves the ...

The Senior Risk Analyst advances the company's risk management function through disciplined data governance, insurance renewal readiness, exposure tracking, and risk reporting. This role improves the ...

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate, along with the first line risk teams, to define the target state for monitoring and testing for ...

The Senior Risk Analyst role is critical in protecting the business from fraud and financial loss by proactively monitoring transaction trends, flagging suspicious behavior, and contributing to the ...

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate, along with the first line risk teams, to define the target state for monitoring and testing for ...

The Senior Risk Analyst role is critical in protecting the business from fraud and financial loss by proactively monitoring transaction trends, flagging suspicious behavior, and contributing to the ...

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate, along with the first line risk teams, to define the target state for monitoring and ...

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate, along with the first line risk teams, to define the target state for monitoring and ...

Immediate need for a talented Senior Risk Analyst with experience in the Banking & Financial Industry . This is a 06+ Months Contract opportunity with long-term potential and is located in Mclean, VA.

Sr Risk Analyst - KR07DERisk Manager - KR07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having ...

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Intuit Jobs Information

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Intuit is known for its collaborative and innovative culture, prioritizing employee growth and well-being. The company's structure is divided into various teams, including product development, customer support, and data analytics, with a focus on delivering user-friendly financial management solutions. Working at Intuit may appeal to candidates who value a dynamic work environment, opportunities for professional development, and the chance to contribute to a mission-driven organization that aims to power prosperity for consumers and small businesses worldwide.

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Infographic showing various Senior Risk Analyst job openings at Intuit in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Senior Manager (M2), Partner Resolution Management

Intuit

Columbus, OH • Remote

Full-time

Posted 3 days ago

New


Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

86th of 242 rated software companies


Job description

The Accountant High Value Partner Ecosystem team is responsible for the experience of Intuit's most strategic accounting firm and ProAdvisor partners across QuickBooks Accountant, QuickBooks Accountant Premium, and National Accounts. As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners - protecting trust, minimizing business and reputational risk, and driving the root-cause fixes needed to prevent issues from recurring.


This is a remote people-leadership and operational-excellence role. You will build and coach a team of resolution managers and specialists, own escalation governance end-to-end, and partner across Product, Support Operations, Legal, Risk, and Finance to resolve issues quickly while influencing the upstream changes that reduce escalation volume over time.


Responsibilities

  • Lead, hire, and develop a team of resolution managers/specialists dedicated to resolving complex, high-stakes escalations from Intuit's highest-value accountants and firm partners, ensuring timely, high-quality outcomes.
  • Own the end-to-end escalation and resolution management process for the High Value Partner Ecosystem - intake, triage, prioritization, SLA adherence, and executive-level reporting.
  • Serve as the senior point of escalation for the most sensitive or complex partner issues, exercising sound judgment to balance partner experience, business impact, and risk.
  • Partner cross-functionally with Product, Engineering, Legal, Risk, Finance, and Support Operations to diagnose root causes of recurring issues and drive durable, systemic fixes rather than one-off resolutions.
  • Build and maintain resolution governance models, playbooks, and escalation frameworks that scale quality and consistency as the partner base and issue complexity grow.
  • Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner satisfaction - to identify trends, surface systemic pain points, and inform leadership on the health of the partner ecosystem.
  • Represent the voice of the high-value partner in cross-functional planning, advocating for the process, policy, and product changes that reduce escalation volume and improve the overall partner experience.
  • Lead change management for new tools, workflows, and policies affecting the resolution team, ensuring smooth adoption with minimal disruption to service levels.
  • Coach and grow people leaders and individual contributors - setting clear expectations, developing craft skills, and building a strong talent pipeline within the team.
  • Partner with Workforce Management and Finance to align staffing, capacity, and budget plans to forecasted escalation volume and seasonal demand.
  • Contribute a resolution-management lens to the broader Accountant Experience and Customer Success strategy, informing roadmap and investment decisions.

Qualifications

Required


  • Bachelor's degree or equivalent practical experience.
  • 5+ years leading teams in escalation management, customer resolution, support operations, or a related customer-facing discipline, ideally within B2B, fintech, SaaS, or accounting/financial services.
  • Proven experience managing high-stakes, high-visibility issues involving VIP or high-value customers/partners, including issues with legal, financial, or reputational sensitivity.
  • Strong people-leadership track record, including hiring, coaching, and developing managers or senior individual contributors.
  • Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS).
  • Excellent written and verbal communication skills, with experience presenting to and influencing senior/executive stakeholders.
  • Experience leading cross-functional partners (Product, Legal, Risk, Finance) toward shared resolution and process outcomes.
  • Strong operational rigor - able to build repeatable processes, playbooks, and governance models that scale.
  • Comfortable operating in ambiguity and leading teams through organizational or process change.


Preferred


  • Experience supporting accounting or financial professionals, with familiarity with QuickBooks Accountant, ProAdvisor, or similar practice-management ecosystems.
  • Background in a partner, alliance, or channel-facing role in addition to direct customer support.
  • Experience with escalation/case management tooling and CRM platforms.
  • MBA or advanced degree in a related field.


Additional Information


  • This role may require occasional travel (~10%) for stakeholder and partner engagement.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

Employment Type: Full-Time

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