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Infosys

60 Infosys Customer Service Jobs Hiring Near You

Infosys

D365 CRM Consultant

Richardson, TX · On-site

$71K - $113K/yr

... Paid Time Off About Us Infosys is a global leader in next-generation digital services and ... Required Skill and Experience Experience in Dynamics CRM (Sales). Dynamics 365 Technical with hands ...

Infosys

SAP Service Management Consultant

Austin, TX · On-site

$71K - $113K/yr

Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital ... customer delight. Our always-on learning agenda drives their continuous improvement through ...

Infosys

Client Partner, Financial Services

Washington, DC · On-site

$128K - $250K/yr

As the financial services sector navigates rapid shifts-rising customer expectations, competitive pressure from fintechs, and the modernization of legacy systems-Infosys enables clients to respond ...

Infosys

Senior Manager - Client Services

Austin, TX · On-site

... Infosys helps Energy companies improve operational efficiency, enhance customer experiences ... Energy Services. • Proven business development and large account growth experience. • ...

Infosys

Senior Manager - Client Services

Atlanta, GA · On-site

... service lines, and address business challenges for its clients. Utilizing innovative business ... customer experience. Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents ...

Infosys

Alliance Manager

Somerset, NJ · On-site

$100K - $187K/yr

... services sales and partner-based selling. The candidate will utilize his/her excellent sales relationship building skills in working with partner teams, Infosys sales and delivery teams and customers ...

New

Infosys

Associate Client Partner - Retail

Atlanta, GA · On-site

$100K - $187K/yr

Infosys is seeking an Associate Manager - Client Services for its Retail vertical. The individual ... Our retail ecosystem improves the customer experience and increases share of wallet. Significantly ...

Infosys

Manager - Client Services

Los Angeles, CA · On-site

$128K - $250K/yr

Infosys is seeking an Engagement Manager (Client Partner), Media & Entertainment. The person will ... Drive customer satisfaction, service excellence, and successful program execution. * Manage ...

Infosys

Engagement Manager, Healthcare

Chicago, IL · On-site

$128K - $250K/yr

... Customer Service, and Business Operations Management. • The Strategy frameworks & consulting ... Infosys is unable to provide immigration sponsorship for this role at this time. Preferred ...

Infosys

Alliance Manager

Rockville, MD · On-site

$113K - $172K/yr

Infosys Public Services is seeking an Alliance Manager to join our team. Position Description ... and customers, creating a pipeline of joint opportunities. * Opportunity Identification and ...

Infosys

Associate Client Partner - Retail

Sunnyvale, CA · On-site

$100K - $187K/yr

Infosys is seeking an Associate Manager - Client Services for its Retail vertical. The individual ... Our retail ecosystem improves the customer experience and increases share of wallet. Significantly ...

Infosys

SAP IS-U Consultant

Richardson, TX · On-site

$71K - $113K/yr

... customer delight. Our always-on learning agenda drives their continuous improvement through ... Overview The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering ...

Infosys

Client Partner - Hi-Tech Sales

San Francisco, CA · On-site

$128K - $250K/yr

Infosys is seeking a Manager of Client Services. The Manager-Client Services (MCS) is responsible ... customer delight. Our always-on learning agenda drives their continuous improvement through ...

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Infosys Jobs Information

What is it like to work at Infosys?

Infosys is a technology company that values innovation, collaboration, and employee growth, fostering a culture of continuous learning and professional development. The company's team structure is designed to encourage cross-functional collaboration, with employees working in agile teams to deliver projects and solutions to clients. Working at Infosys may appeal to candidates who are interested in a dynamic and challenging work environment, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of using technology to improve people's lives.

What makes Infosys an attractive place to work?

Infosys is a leading global consulting and IT services company with a strong reputation for innovation and expertise in the digital transformation space. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on cutting-edge projects and technologies. Joining Infosys provides a chance to be part of a global team that drives business growth, innovation, and social impact, with opportunities for professional development, skill enhancement, and career advancement.

Do workers at Infosys get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Infosys pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

At Infosys, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Infosys affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 38 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Infosys?

Most people get paid time off work.
85% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 62% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Infosys worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Infosys workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Infosys workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Infosys?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Infosys managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Infosys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Infosys?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Infosys good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Infosys?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Infosys?

Some people didn’t get enough training when they started.
51% of people report they didn’t get enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Infosys?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Infosys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Infosys is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

What are the most popular job types at Infosys?

    What are the most popular jobs at Infosys?

    What are the most popular categories at Infosys?

    Infographic showing various Customer Service job openings at Infosys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Senior Manager - Client Services - FS - Paris

    Infosys

    Paris, MI • On-site

    Full-time

    Re-posted 2 days ago

    Infosys rating

    7.0

    Company rating: 7.0 out of 10

    Based on 62 frontline employees who took The Breakroom Quiz

    153rd of 225 rated it services

    Job description


    Areas of Responsibility
    1. Market Development and Prospecting
    The Senior Manager - Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events
    1. Opportunity Identification and Qualification
    The Senior Manager - Client Services will navigate the account to identify varied kinds of deals in the account in order to increase Infosys' revenue and market share.
    1. Proposal Development, Negotiation and Closure
    The Senior Manager - Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure.
    1. Contracting and MSA
    The Senior Manager - Client Services facilitates the discussion between Client and Infosys teams involved in contracting (Legal, Data Privacy..), and acts as the point-of-escalation if needed, in order to ensure quick closure of the contract with acceptable level of risk to Infosys.
    1. Account Planning and Review
    The Senior Manager - Client Services develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship map, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys in order to grow in the Account as per plan.
    1. Account Mining
    The Senior Manager - Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He reviews meeting material in order to grow the account by positioning Infosys strategically and as an existing trusted partner.
    1. Account Operations
    The Senior Manager - Client Services signs off on SOWs / Contracts and follows up with the client to sign off on the SOWS. S/He is responsible for Collections of AR.
    1. Relationship Management
    The Senior Manager - Client Services handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiates on MSAs and SOWs (which the Commercial Senior Manager leads). S/He identifies and recommends the right Infosys executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations. S/He sets up periodic reviews with important customer stakeholders as per the pre-agreed format.
    Knowledge, Skills required for the role
    Knowledge: Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues.
    Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills (a good sense of humor is an advantage).

    What Infosys employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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