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20 Infosys Customer Service Jobs Hiring Near You

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... ID 148193BR Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process ... Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representative (Spanish Bilingual) Job Hours: 8-hour shift between 8:00 AM - 8:00 ... Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representative Spanish Bilingual Job Details Job Position: Customer Service ... Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... About Us Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... About Us Infosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and ...

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a ...

Infosys

Consultant Infosys Consulting

Warsaw, MN · On-site

About Us Infosys is a global leader in next-generation digital services and consulting. We enable ... customer delight. Our always-on learning agenda drives their continuous improvement through ...

Infosys

Warranty Claims Adjudicator

Peoria, IL · On-site

Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM ... About Us Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY ...

Infosys

Warranty Claims Adjudicator

Peoria, IL · On-site

Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM ... About Us Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY ...

Infosys

Group Manager - Client Services

Bridgewater, NJ · On-site

$171K - $305K/yr

... capabilities, Infosys enables clients to improve operational efficiency, enhance customer and ... growth across service lines. • Maintain high levels of customer satisfaction and delivery ...

Infosys

Process Specialist

Indianapolis, IN · On-site

... Infosys Limited that provides transformative business process management services globally. The ... customer service. Responsibilities : • Provide immediate assistance by phone for IT-related ...

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Infosys Jobs Information

What is it like to work at Infosys?

Infosys is a technology company that values innovation, collaboration, and employee growth, fostering a culture of continuous learning and professional development. The company's team structure is designed to encourage cross-functional collaboration, with employees working in agile teams to deliver projects and solutions to clients. Working at Infosys may appeal to candidates who are interested in a dynamic and challenging work environment, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of using technology to improve people's lives.

What makes Infosys an attractive place to work?

Infosys is a leading global consulting and IT services company with a strong reputation for innovation and expertise in the digital transformation space. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on cutting-edge projects and technologies. Joining Infosys provides a chance to be part of a global team that drives business growth, innovation, and social impact, with opportunities for professional development, skill enhancement, and career advancement.

Do workers at Infosys get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Infosys pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

At Infosys, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Infosys affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 38 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Infosys?

Most people get paid time off work.
85% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 62% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Infosys worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Infosys workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Infosys workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Infosys?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Infosys managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Infosys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Infosys?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Infosys good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Infosys?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Infosys recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Infosys?

Some people didn’t get enough training when they started.
51% of people report they didn’t get enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Infosys?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Infosys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Infosys is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.
What are the most popular jobs at Infosys?
What are the most popular categories at Infosys?
Infographic showing various Customer Service job openings at Infosys in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Infosys

Des Moines, IA • On-site

$15.50 - $21.25/hr

Other

Re-posted 8 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

150th of 223 rated it services

Job description

Job details
Job Role
Process Associate - US
Work Location
Des Moines, IA
State / Region / Province
Iowa
Country
USA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
148193BR
Infosys McCamish
Domain: Life Insurance
Skill: Customer Service
Senior Process Associate - Customer Service
In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines.
Qualifications:
Required

  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
  • Work in Office.
Preferred
  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).
Your responsibilities include but may not be limited to
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Provides excellent customer service by responding to email and phone requests.
  • Escalates needed issues to designated level to ensure service results in customer satisfaction.
  • Executes transaction processing in order to meet timeliness and quality standards.
  • Works with team to meet service and quality standards.
  • Build sustainable relationships and engage customers by processing the extra mile.
  • Completes internal and external training for new or revised processes as needed.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Assists with additional agent issues as needed.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

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