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Infosys

Infosys

60 jobs near Columbus, OH

Infosys

Customer Service Specialist

Tempe, AZ · On-site

$16.25 - $21.50/hr

Support order management and customer service processes using SAP and Salesforce. * Work ... Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides ...

New

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representative Spanish Bilingual Job Details Job Position: Customer Service ... Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representative Spanish Bilingual Job Details Job Position: Customer Service ... Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... About Us Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... About Us Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... About Us Infosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and ...

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a ...

Infosys

Senior Process Associate

Aguadilla, PR · On-site

$17.25 - $23.75/hr

This position is responsible for providing exceptional customer service while maximizing ... Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 ...

Infosys

Associate Client Partner - Retail

Boston, MA · On-site

$100K - $187K/yr

Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual ... customer delight. Our always-on learning agenda drives their continuous improvement through ...

Infosys

Associate Client Partner - Retail

Boston, MA · On-site

$100K - $187K/yr

Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual ... customer delight. Our always-on learning agenda drives their continuous improvement through ...

Infosys

Warranty Claims Adjudicator

Peoria, IL · On-site

Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM ... About Us Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY ...

Infosys

Warranty Claims Adjudicator

Peoria, IL · On-site

Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM ... About Us Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY ...

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Showing results 1-20

Customer Service Specialist

Infosys

Tempe, AZ • On-site

$16.25 - $21.50/hr

Full-time

Posted 3 days ago

New

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


Process Specialist
Phoenix, AZ
Hybrid
Process Specialist is the assigned focal and point of contact for customer service and order management needs. In this role you will be responsible for maintaining and improving customer satisfaction by focusing on end-to-end ownership of query resolution, relationship intimacy and relationship building, as well as proactive order book management. He/She is an advocate for the customer who is available by phone and email/case for any/all support and is the first point of escalation for the customer and internal functions
In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
Responsibilities
  • Provide administrative and customer support in a manufacturing environment.
  • Research and resolve customer inquiries, issues, and concerns in a timely manner.
  • Communicate order status, delivery timelines, and case updates to customers.
  • Coordinate with internal teams to ensure accurate and timely order fulfillment.
  • Maintain detailed records of customer interactions and case activities.
  • Support order management and customer service processes using SAP and Salesforce.
  • Work effectively in a high-paced environment while maintaining accuracy and attention to detail.
  • 2 years of direct customer service experience required.
  • SAP (MRP) experience required.
  • Salesforce experience required.
  • Must be willing to work occasional Saturdays on a rotating schedule.
  • Ability to participate on camera during Microsoft Teams meetings when requested.
  • Hybrid work schedule available after 6 months, based on performance.

Qualifications
Basic
  • High School Diploma or GED Equivalent
  • At least 2 years of experience relating to the job description
Preferred
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Comfortable working in a manufacturing setting.
  • Prior Aerospace / MRO/order management, and supply chain experience
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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