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Hertz

20 Hertz Customer Service Jobs Hiring Near You

Hertz

Customer Service Associate

Oklahoma City, OK · On-site

$16/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Customer Service Associate

Denver, CO · On-site

$20.79/hr

As a Dollar/Thrifty Customer Service Associate , you will be interacting with our customers to ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Hertz

Customer Service Associate

Houston, TX · On-site

$15/hr

Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Hertz

Customer Service Associate

Oklahoma City, OK · On-site

$16/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes ...

Hertz

Customer Service Associate

Grand Junction, CO · On-site

$19/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Customer Service Associate

Corpus Christi, TX · On-site

$15/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Customer Service Associate

Grand Junction, CO

$19/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes ...

Hertz

Customer Service Associate

Durango, CO · On-site

$18/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Part Time Customer Service Associate

Houston, TX · On-site

$15/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Part Time Customer Service Associate

El Paso, TX · On-site

$12.25/hr

As a Part Time Customer Service Associate , you will be interacting with our customers to provide ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Hertz

Customer Service Associate

Corpus Christi, TX

$15/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes ...

Hertz

Customer Service Associate

Houston, TX · On-site

$15/hr

Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Hertz

Customer Service Associate

Denver, CO · On-site

$20.79/hr

As a Dollar/Thrifty Customer Service Associate , you will be interacting with our customers to ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Hertz

Customer Service Associate

Durango, CO

$18/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes ...

Hertz

Part Time Customer Service Associate

Dallas, TX · On-site

$17/hr

As a part time Customer Service Associate , you will be interacting with our customers to provide ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

Hertz

Part Time Customer Service Associate

Dallas, TX · On-site

$17/hr

Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ... Take ownership of each customer's service experience by immediately owning and resolving issues.

All JobsHertz Customer Service Jobs

Hertz Jobs Information

What is it like to work at Hertz?

Hertz is a global car rental company that values customer satisfaction and employee empowerment, fostering a culture of teamwork and innovation. The company operates a diverse range of locations worldwide, offering various roles in customer service, operations, and management, with a focus on providing excellent customer experiences. Working at Hertz may appeal to individuals who enjoy working in a fast-paced environment, have a passion for customer service, and are interested in a career with opportunities for growth and development in the transportation industry.

What makes Hertz an attractive place to work?

Hertz is a well-established global car rental company with a long history of innovation and customer service. The company offers a dynamic work environment that values collaboration, diversity, and employee development, with opportunities for growth and advancement in a rapidly evolving industry. By joining Hertz, individuals can contribute to the company's mission of providing exceptional travel experiences and develop their skills in a global organization with a strong presence in the transportation sector.

Do workers at Hertz get paid breaks?

Sometimes. Only some people get paid breaks.
57% of people say they don’t get paid breaks.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Hertz pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and July 2026.

At Hertz, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
34% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and July 2026.

Are part-time workers able to get health insurance from Hertz?

Most people who work part-time can't get health insurance.
80% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at Hertz?

Most people who work part-time don’t get paid time off.
69% of people who work part-time say they don’t get paid time off
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Hertz affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Hertz?

Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 65% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Hertz worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Hertz workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Hertz workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Hertz?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Hertz managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Hertz spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Hertz?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Hertz job good for students?

Most students say this is a good place to work if you’re studying.
89% of students report this is a good place to work if you’re studying.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Hertz good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hertz feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Hertz get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Hertz?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Hertz enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Hertz recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Hertz?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Hertz?

Most people aren’t given support to advance their career here.
In the last year, 68% of people report not being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Hertz’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Hertz is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and July 2026.
What are the most popular job types at Hertz?
    What are the most popular jobs at Hertz?
    What are the most popular categories at Hertz?
    Infographic showing various Customer Service job openings at Hertz in the United States as of July 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution.

    Customer Service Associate

    Hertz

    Oklahoma City, OK • On-site

    $16/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Re-posted 27 days ago

    Hertz rating

    6.3

    Company rating: 6.3 out of 10

    Based on 195 frontline employees who took The Breakroom Quiz

    136th of 171 rated vehicle equipment hire

    Job description


    As a Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.
    What You'll Get:
    • Hourly Rate is $16.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
    • Bonus Plans: Eligible, Up to 12%
    • Bonus: Eligible, Up to 12%
    • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
      • Up to 40% off the base rate of any standard Hertz Rental
      • Medical, Dental & Vision plan options
      • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
      • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
      • Paid Parental Leave & Adoption Assistance
      • Employee Assistance Program for employees & family
      • Educational Reimbursement & Discounts
      • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
      • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

    Responsibilities:
    • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
    • Welcome each customer with a smile.
    • Proudly represent Hertz with your professional appearance, language and behavior.
    • Focus on providing a clean and safe vehicle, to every customer, every time.
    • Take ownership of each customer's service experience by immediately owning and resolving issues.
    • Be proud of our brand and the role you play in our success.
    • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
    • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
    • Build brand loyalty.
    • Utilize company approved sales and service techniques when determining customer wants and needs.
    • Offer optional products to meet customer wants and needs.
    • Prepare all rental and return documents accurately and completely.
    • Qualify each customer using our company rental requirement guidelines.
    • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
    • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
    • Ensure that the return date and time on the rental agreement is accurate.
    • Review all charges at the time of vehicle return.
    • Prepare the Rental Agreement Folder with all required information.
    • Answer the phones to assist customers in a friendly, helpful and prompt manner.
    • Assist customers by effectively resolving all customer service issues.
    • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

    Skills:
    • Passion for customer service and attention to detail - Goes the extra mile
    • Self-motivated to achieve and exceed targeted goals
    • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
    • Proficiency in English
    • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    • Work in a fast-paced environment with a variety of tasks.
    • Excellent organizational and time management skills
    • Demonstrate professionalism and interpersonal skills
    • Proven experience of working well within a team
    • 100% customer focus, with proven experience within a customer facing environment

    Additional Requirements:
    • Work flexible shifts including weekends and holidays; and work overtime as required
    • Work outdoors during all weather conditions
    • Stand for long periods of time

    About Us
    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
    US EEO STATEMENT
    At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
    Individuals are encouraged to apply for positions because of the characteristics that make them unique.
    EOE, including disability/veteran

    What Hertz employees say

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