Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
61 Firstsource Jobs Hiring Near You
Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Legal Performance Manager
$70K - $80K/yr
Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...
Legal Performance Manager
$70K - $80K/yr
Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...
Mail Room
Louisville, KY · On-site
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Mail Room
Louisville, KY · On-site
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
Dallas, TX · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
Dallas, TX · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Customer Service Representative
Mayaguez, PR · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
Mayaguez, PR · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
Dallas, TX · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Customer Service Representative
Dallas, TX · On-site
$15.50/hr
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...
Legal Performance Manager
Thousand Oaks, CA · On-site
$70K - $80K/yr
Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...
Legal Performance Manager
Thousand Oaks, CA · On-site
$70K - $80K/yr
Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Mail Room
Chattanooga, TN · On-site
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Mail Room
Chattanooga, TN · On-site
$16/hr
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...
Patient Financial Advocate
Nashville, TN · On-site
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...
Patient Financial Advocate
Nashville, TN · On-site
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...
Field Services Representative
Auburn, WA · On-site
$24 - $26/hr
Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we ...
Field Services Representative
Auburn, WA · On-site
$24 - $26/hr
Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
What makes Firstsource an attractive place to work?
Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Firstsource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
Is a Firstsource job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
Is it stressful to work at Firstsource?
Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource recommend working with their team?
Not many people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
What are the most popular titles at Firstsource?
What are the most popular cities for Firstsource jobs?
What are the most popular states for Firstsource jobs?
What are the most popular job types at Firstsource?
What are the most popular categories at Firstsource?
Customer Service Representative
Remote
Firstsource
• IT Services
$15.50/hr
Full-time
Re-posted 28 days ago
Firstsource rating
6.5
Based on 58 frontline employees who took The Breakroom Quiz
Job description
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
What Firstsource employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Firstsource
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Industry
It services and call centers