Architect agentic services - tool-using LLM agents, orchestration, guardrails, and retrieval ... Customer Advocacy - Ensures customer success on stated and unstated business priorities through ...
47 Brillio Customer Service Jobs Hiring Near You
Architect agentic services - tool-using LLM agents, orchestration, guardrails, and retrieval ... Customer Advocacy - Ensures customer success on stated and unstated business priorities through ...
... services while making critical build-vs-buy, platform, and model strategy decisions. Partner ... on customer infrastructure - not a platform-locked implementation. • Design the semantic data ...
... services while making critical build-vs-buy, platform, and model strategy decisions. Partner ... on customer infrastructure - not a platform-locked implementation. • Design the semantic data ...
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
Sales Director - HLS/Payor
Princeton, NJ · On-site
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
Sales Director - HLS/Payor
Princeton, NJ · On-site
Digital front door and customer experience initiatives * Call center, operations, and workflow ... Experience selling: * IT services, digital engineering, or consulting * Data, cloud, application ...
NodeJS Backend Developer
Manhattan, NY · On-site
$56.50 - $73/hr
The role will focus on developing AWS Lambda functions that integrate with Amazon Connect, Amazon Lex, APIs, CRM systems, and backend services to deliver secure, scalable, and intelligent IVR and ...
NodeJS Backend Developer
Manhattan, NY · On-site
$56.50 - $73/hr
The role will focus on developing AWS Lambda functions that integrate with Amazon Connect, Amazon Lex, APIs, CRM systems, and backend services to deliver secure, scalable, and intelligent IVR and ...
Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios. * Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend ...
Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios. * Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend ...
Brillio Jobs Information
What is it like to work at Brillio?
Brillio is a technology consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and inclusive work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working on diverse projects and engaging in knowledge-sharing initiatives to drive business growth and stay ahead of industry trends. Brillio's global presence and diverse client base offer opportunities for employees to work on a wide range of projects and develop expertise in various technologies and domains.
Working at Brillio may appeal to candidates who are passionate about technology, innovation, and customer-centricity, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that drive business outcomes and make a meaningful impact.
The company's team structure is designed to encourage cross-functional collaboration, with employees working on diverse projects and engaging in knowledge-sharing initiatives to drive business growth and stay ahead of industry trends. Brillio's global presence and diverse client base offer opportunities for employees to work on a wide range of projects and develop expertise in various technologies and domains.
Working at Brillio may appeal to candidates who are passionate about technology, innovation, and customer-centricity, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that drive business outcomes and make a meaningful impact.
What makes Brillio an attractive place to work?
Brillio is a leading digital transformation consulting firm that has established itself as a trusted partner for businesses seeking to leverage technology and innovation to drive growth and improvement. The company's workplace culture is characterized by a collaborative and innovative environment, where employees are encouraged to think creatively and work together to deliver cutting-edge solutions. By joining Brillio, professionals can gain access to a wide range of opportunities for growth, development, and impact, including the chance to work on high-profile projects, develop new skills, and contribute to the company's mission of helping businesses succeed in the digital age.
What are the most popular job types at Brillio?
What are the most popular jobs at Brillio?
Job description
Principal Architect - CPQ product will own the end-to-end architecture of an AI-native platform built on frontier AI models and agentic workflows. Define the technical vision across product architecture, data platforms, pricing engines, knowledge systems, and AI services while making critical build-vs-buy, platform, and model strategy decisions. Partner closely with product, engineering, and business stakeholders to create a scalable, enterprise-grade solution that transforms complex sales and pricing processes through automation and intelligence. This is a hands-on leadership role requiring deep technical expertise, architectural rigor, and the ability to attract and mentor high-caliber engineering talent.
What will you own?
Define the architecture for a hyperscaler and LLM-agnostic product built to run on customer infrastructure - not a platform-locked implementation.
Design the semantic data core: graph-based modeling with typed relationships, multi-tenant isolation, and provenance.
Architect agentic services - tool-using LLM agents, orchestration, guardrails, and retrieval grounding - as first-class product capabilities.
Set standards for async API design, state machines, code generation/templating, and draft-to-active data lifecycles.
Lead technical delivery end-to-end, mentor engineers, and make the build-vs-buy and model-selection calls.
Define the architecture for a hyperscaler and LLM-agnostic product built to run on customer infrastructure - not a platform-locked implementation.
Design the semantic data core: graph-based modeling with typed relationships, multi-tenant isolation, and provenance.
Architect agentic services - tool-using LLM agents, orchestration, guardrails, and retrieval grounding - as first-class product capabilities.
Set standards for async API design, state machines, code generation/templating, and draft-to-active data lifecycles.
Lead technical delivery end-to-end, mentor engineers, and make the build-vs-buy and model-selection calls.
Must-Have Experience:
15+ years building software, with a proven record of shipping real products 0-to-1 through scale - not just running projects.
Core LLM engineering: designing agentic systems with frontier models (Claude / GPT) - tool / function calling, agent skills, multi-step orchestration, and memory.
Production RAG: embeddings, vector search, chunking and re-ranking, semantic field-mapping, and grounding model output over enterprise data.
Prompt & context engineering: structured / JSON output, schema validation, evals and regression harnesses, guardrails, and cost / latency / quality trade-offs.
Strong in Python and modern JS/TS (React / Vite); async services, graph / semantic data modeling, containers, and cloud (Azure / AWS / GCP).
Core LLM engineering: designing agentic systems with frontier models (Claude / GPT) - tool / function calling, agent skills, multi-step orchestration, and memory.
Production RAG: embeddings, vector search, chunking and re-ranking, semantic field-mapping, and grounding model output over enterprise data.
Prompt & context engineering: structured / JSON output, schema validation, evals and regression harnesses, guardrails, and cost / latency / quality trade-offs.
Strong in Python and modern JS/TS (React / Vite); async services, graph / semantic data modeling, containers, and cloud (Azure / AWS / GCP).
Nice to Have:
CPQ / quote-to-cash or enterprise SaaS exposure. Salesforce or Revenue Cloud familiarity is a plus, not a requirement - this is a non-Salesforce-native product.
Candidates should demonstrate the below listed critical leadership qualities:
Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
Owner's Mindset - Is passionate about Brillio's business, deeply committed to its success and makes decisions that are in the best interest of the firm.
Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game" to create a winning formula.
Owner's Mindset - Is passionate about Brillio's business, deeply committed to its success and makes decisions that are in the best interest of the firm.
Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game" to create a winning formula.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Brillio
Sourced by ZipRecruiter
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Edison, NJ, US
Year founded
2014