... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...

41 Brillio Technical Project Manager Jobs Hiring Near You
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Vendor Management & Change Management * Strategic Planning & Budget & Resource Management ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Vendor Management & Change Management * Strategic Planning & Budget & Resource Management ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
Sr.Program Manager - Contact Center Transformation - R01567568
Saint Louis, MO · On-site +1
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Vendor Management & Change Management * Strategic Planning & Budget & Resource Management ...
Sr.Program Manager - Contact Center Transformation - R01567568
Saint Louis, MO · On-site +1
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Vendor Management & Change Management * Strategic Planning & Budget & Resource Management ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Translate business requirements into functional and technical specifications * Ensure quality ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Translate business requirements into functional and technical specifications * Ensure quality ...
Sr.Backend Developer (Node.JS & AWS)- R01568692
New York, NY · On-site
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Create technical documentation, deployment procedures, and operational runbooks. Required ...
Sr.Backend Developer (Node.JS & AWS)- R01568692
New York, NY · On-site
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Create technical documentation, deployment procedures, and operational runbooks. Required ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
Product Manager with Amazon Connect- R01566925
New York, NY · On-site
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
Product Manager with Amazon Connect- R01566925
New York, NY · On-site
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Strong business and technical acumen with the ability to translate complex requirements into clear ...
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
Senior BI + AI + Pharma Specialist - R01565524
Edison, NJ · On-site
$80 - $82/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... The ideal candidate should have strong stakeholder management skills, experience handling large ...
Senior BI + AI + Pharma Specialist - R01565524
Edison, NJ · On-site
$80 - $82/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... The ideal candidate should have strong stakeholder management skills, experience handling large ...
Pharma Product Manager- R01564155
New York, NY · On-site +1
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... CSPO Job requirements Role: - Pharma Product Manager Location: - Remote JD:-Pharma domain Software ...
Pharma Product Manager- R01564155
New York, NY · On-site +1
$75 - $80/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... CSPO Job requirements Role: - Pharma Product Manager Location: - Remote JD:-Pharma domain Software ...
Senior BI + AI + Pharma Specialist - R01565524
Edison, NJ · Hybrid
$80 - $82/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... The ideal candidate should have strong stakeholder management skills, experience handling large ...
Senior BI + AI + Pharma Specialist - R01565524
Edison, NJ · Hybrid
$80 - $82/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... The ideal candidate should have strong stakeholder management skills, experience handling large ...
Clent Partner - Payer
Allentown, PA · On-site
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
Clent Partner - Payer
Allentown, PA · On-site
... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.
Databricks Architect - R01568474
Edison, NJ · On-site +1
$180K - $190K/yr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...
Databricks Architect - R01568474
Edison, NJ · On-site +1
$180K - $190K/yr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...
Databricks Architect - R01568474
$180K - $190K/yr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...
Databricks Architect - R01568474
$180K - $190K/yr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...
Principal Data Scientist - R01568403
Edison, NJ · On-site
$180 - $190/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Mentor and guide junior data scientists, fostering technical excellence and continuous learning ...
Principal Data Scientist - R01568403
Edison, NJ · On-site
$180 - $190/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Mentor and guide junior data scientists, fostering technical excellence and continuous learning ...
Campaign Product Owner with MTM (Medication Therapy Management) - R01567510
Edison, NJ · On-site +1
$60 - $65/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Translate business requirements into functional and technical specifications * Ensure quality ...
Campaign Product Owner with MTM (Medication Therapy Management) - R01567510
Edison, NJ · On-site +1
$60 - $65/hr
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Translate business requirements into functional and technical specifications * Ensure quality ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Lead technical workshops, architecture reviews, executive presentations, and solution ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Lead technical workshops, architecture reviews, executive presentations, and solution ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... architectures, technical strategies, and implementation roadmaps. • Design and architect ...
... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... architectures, technical strategies, and implementation roadmaps. • Design and architect ...
Brillio Jobs Information
What is it like to work at Brillio?
The company's team structure is designed to encourage cross-functional collaboration, with employees working on diverse projects and engaging in knowledge-sharing initiatives to drive business growth and stay ahead of industry trends. Brillio's global presence and diverse client base offer opportunities for employees to work on a wide range of projects and develop expertise in various technologies and domains.
Working at Brillio may appeal to candidates who are passionate about technology, innovation, and customer-centricity, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that drive business outcomes and make a meaningful impact.
What makes Brillio an attractive place to work?

$75 - $80/hr
Contractor
Posted 8 days ago
Job description
- CSPO
- Product Management: Senior Software Development Manager
Product Manager, Contact Center Modernization (Amazon Connect Migration - Healthcare Payer)
Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid
Position Summary
- We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.
- The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.
Key Responsibilities
- Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
- Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
- Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
- Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
- Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
- Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
- Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
- Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
- Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
- Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition.
Required Qualifications
- 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
- Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
- Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
- Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
- Experience with voice UX, IVR design, and contact center reporting/analytics.
- Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
- Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
- Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard.
Education
- Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field required.
- Master's degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred.
Preferred Experience
- Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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About Brillio
Sourced by ZipRecruiter
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Edison, NJ, US
Year founded
2014