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41 Brillio Technical Project Manager Jobs Hiring Near You

Brillio

Clent Partner - Payer

Allentown, PA

... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.

Brillio

Clent Partner - Payer

Edison, NJ

... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.

Brillio

Pharma Product Manager- R01564155

New York, NY · On-site +1

$75 - $80/hr

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... CSPO Job requirements Role: - Pharma Product Manager Location: - Remote JD:-Pharma domain Software ...

Brillio

Clent Partner - Payer

Allentown, PA · On-site

... Management Industry Focus: Healthcare - Payers, PBMs, and Providers About Brillio Brillio is a ... Monitor project KPIs, SLAs, and overall account health , driving renewals and long-term growth.

Brillio

Databricks Architect - R01568474

Edison, NJ · On-site +1

$180K - $190K/yr

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...

Brillio

Databricks Architect - R01568474

Edison, NJ

$180K - $190K/yr

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Provide technical leadership and mentorship to engineering, platform, and AI teams. Required Skills ...

Brillio

Principal Data Scientist - R01568403

Edison, NJ · On-site

$180 - $190/hr

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Mentor and guide junior data scientists, fostering technical excellence and continuous learning ...

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Brillio Jobs Information

What is it like to work at Brillio?

Brillio is a technology consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and inclusive work environment.

The company's team structure is designed to encourage cross-functional collaboration, with employees working on diverse projects and engaging in knowledge-sharing initiatives to drive business growth and stay ahead of industry trends. Brillio's global presence and diverse client base offer opportunities for employees to work on a wide range of projects and develop expertise in various technologies and domains.

Working at Brillio may appeal to candidates who are passionate about technology, innovation, and customer-centricity, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that drive business outcomes and make a meaningful impact.

What makes Brillio an attractive place to work?

Brillio is a leading digital transformation consulting firm that has established itself as a trusted partner for businesses seeking to leverage technology and innovation to drive growth and improvement. The company's workplace culture is characterized by a collaborative and innovative environment, where employees are encouraged to think creatively and work together to deliver cutting-edge solutions. By joining Brillio, professionals can gain access to a wide range of opportunities for growth, development, and impact, including the chance to work on high-profile projects, develop new skills, and contribute to the company's mission of helping businesses succeed in the digital age.
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Infographic showing various Technical Project Manager job openings at Brillio in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 70% Physical, 10% Hybrid, and 20% Remote job distribution.
Product Manager with Amazon Connect- R01566925

Product Manager with Amazon Connect- R01566925

Brillio

New York, NY

$75 - $80/hr

Contractor

Posted 8 days ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

Consultant
Primary Skills
  • CSPO
Specialization
  • Product Management: Senior Software Development Manager
Job requirements

Product Manager, Contact Center Modernization (Amazon Connect Migration - Healthcare Payer)

Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid 

Position Summary

  • We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.
  • The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.

Key Responsibilities

  • Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
  • Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
  • Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
  • Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
  • Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
  • Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
  • Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
  • Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
  • Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
  • Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition.

Required Qualifications

  • 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
  • Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
  • Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
  • Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
  • Experience with voice UX, IVR design, and contact center reporting/analytics.
  • Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
  • Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
  • Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard.

Education

  • Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field required.
  • Master's degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred.

Preferred Experience

  • Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro
$75 - $80 an hour

Know more about Brillio : https://www.brillio.com/join-us/

PPE: https://www.brillio.com/platform-and-product-engineering/


Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. 

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