We are looking for an experienced IT Infrastructure Manager to lead the performance, reliability, and security of core technology environments supporting transport operations in Greater Cleveland, Ohio. This role oversees on-premises and cloud-based infrastructure, ensuring systems remain resilient, well-maintained, and aligned with operational needs. The ideal candidate brings a strong background in infrastructure administration, vendor coordination, disaster recovery planning, and continuous improvement across enterprise IT services.
Responsibilities:
• Direct the planning, deployment, upkeep, and retirement of infrastructure platforms that support daily IT operations.
• Oversee the stability and availability of physical servers, virtual machines, host environments, and storage systems across the organization.
• Manage cloud environments in platforms such as Microsoft Azure and Amazon Web Services to maintain secure, efficient, and scalable operations.
• Coordinate response activities for physical security events, escalating issues when appropriate and ensuring required reporting is completed.
• Administer enterprise storage, backup, and recovery solutions to protect data integrity and support restoration needs.
• Partner with external vendors and service providers to deliver ongoing infrastructure support and resolve operational issues effectively.
• Strengthen business continuity by developing, testing, and refining disaster recovery strategies and infrastructure safeguards.
• Lead initiatives that improve infrastructure standards, operational metrics, and service performance through established IT best practices.
• Work closely with internal stakeholders to address security concerns, operational risks, and long-term infrastructure priorities.
• Investigate complex technical issues, identify root causes, and implement sustainable corrective actions to prevent recurrence.
• 7+ years of experience managing enterprise IT infrastructure in a lead or management capacity.
• Hands-on expertise with Microsoft Azure, Amazon Web Services, and virtualized environments built on VMware technologies.
• Strong knowledge of Windows Server, Linux systems, Active Directory, and Microsoft 365 Enterprise administration.
• Experience supporting storage platforms, backup technologies, and disaster recovery processes in production environments.
• Familiarity with Cisco technologies, computer hardware, and configuration management practices.
• Demonstrated ability to manage third-party vendors and coordinate infrastructure-related support services.
• Strong analytical and problem-solving skills with a track record of diagnosing complex technical issues and delivering effective solutions.