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120 Amazon Customer Service Jobs Hiring Near You

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What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 546 people who took the Breakroom Quiz between March 2026 and June 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 504 people who took the Breakroom Quiz between March 2026 and June 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 489 people who took the Breakroom Quiz between March 2026 and June 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
88% of people who work part-time say they get paid time off
Based on data from 147 people who took the Breakroom Quiz between December 2025 and June 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 402 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 605 people who took the Breakroom Quiz between March 2026 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 235 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 282 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 172 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for Amazon workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 218 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 497 people who took the Breakroom Quiz between March 2026 and June 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 260 people who took the Breakroom Quiz between December 2025 and June 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 253 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 537 people who took the Breakroom Quiz between March 2026 and June 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 189 people who took the Breakroom Quiz between December 2025 and June 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 145 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 543 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 572 people who took the Breakroom Quiz between March 2026 and June 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 569 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 461 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 617 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 576 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 531 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 524 people who took the Breakroom Quiz between March 2026 and June 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 546 people who took the Breakroom Quiz between March 2026 and June 2026.
What are the most popular job types at Amazon?
    What are the most popular jobs at Amazon?
    What are the most popular categories at Amazon?
    Infographic showing various Customer Service job openings at Amazon in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
    Finance Manager, Amazon Customer Service

    Finance Manager, Amazon Customer Service

    Amazon

    Seattle, WA

    Full-time

    Posted 22 hours ago

    Amazon rating

    7.4

    Company rating: 7.4 out of 10

    Based on 6,823 frontline employees who took The Breakroom Quiz

    7th of 39 rated national retailers

    Job description

    Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. If you've wanted to challenge existing processes, propose end-to-end redesigns, or drive tooling and automation decisions that impact the entire organization, this is your opportunity.

    The ideal candidate will take ownership of problems and question "that's how we've always done it."
    Amazon is looking for Financial Manager to join the Amazon Customer Service Finance team as a key strategic partner. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. This is a high-visibility role where you will partner directly with senior and executive leaders across CS to shape financial strategy in a fast-moving, ambiguous environment

    The successful candidate will be a self-starting who thrives in ambiguity, brings strong business partnership instincts, and can navigate organizational complexity while driving results with limited precedent. In this role, you will partner with finance and business leaders to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.
    Key job responsibilities
    As a Finance Manager supporting the CS Finance organization you will:
    - Manage multiple workstreams, executing parallel initiatives with autonomy, balancing subject matter expertise with horizontal collaboration across the team
    - Lead cross-functional initiatives and independently deliver projects to scale, improve controllership, and create value-add enhancements
    - Build key stakeholder relationships, establishing and maintaining strong partnerships with business teams, finance partners, and leadership to drive alignment and standardization of metric and reporting definitions
    - Drive Process Improvements, contributing to the evolution of reporting and planning cycles by identifying opportunities for automation, simplification, and consistency.
    - Develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes
    - Provide mentorship to junior team members and participate in team-wide educational efforts.
    About the team
    Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization. We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization

    Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible. We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.

    What Amazon employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Amazon logo

    About Amazon

    Sourced by ZipRecruiter

    Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

    Industry

    It services, book publishers, retail, real estate and computer and electronic product manufacturing

    Company size

    10,000+ Employees

    Headquarters location

    Seattle, WA, US

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